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Souq.com سوق.كوم App Complaints & User Negative Comments 2024
Souq.com سوق.كوم app received 111 complaints, negative comments and reviews by users. Have you ever had a bad experience using Souq.com سوق.كوم? Can you share your negative thoughts about souq.com سوق.كوم?
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Souq.com سوق.كوم for Negative User Reviews
✓ Login ,Payment & reviewFirst, I’m wondering why every time i open the app it asks me to login although i ticked remember me! I’m using Amazon account. This should be fixed ! Second, Why there is no PayPal option? Come on !! Third, I wrote a bad review about one of the products i bought and you didn’t publish it !! This is so bad! How other people will know that this product is good or no????.Version: 5.33
✓ Buggy app. Bad customer serviceSouq.com is owned by Amazon. I was expecting the same level of customer service. Unfortunately, it's not even close. Not Recommended..Version: 5.71
✓ Worst company everAfter waiting for my package for a week My shipment got canceled because the driver claimed that he got no answer from us when he was trying to reach us, this was just a big fat LIE ! He did not call, send a message , or even contact us on what’s app. I called Souq and they say they could not help me! And if I want my package I would have to make a new purchase!! Another super bad experience, my husband ordered foot shaper products , he paid 90 riyals just to expedite the shipment! The expected day arrived and his shipment was not even shipped yet! He called and canceled his order ! Also we ordered two car racing toys for as eid gifts for the kids 500 riyals , when they opened their gifts , both toys had broken cars (Not working) , I called and asked for the toys to be replaced and again , got no help at all! Because the “return period” was over ! Both toys worth 500 riyals were thrown in the trash..Version: 5.61
✓ I can’t imagine this is an amazon company!!! Very bad customer serviceI can’t imagine this is an amazon company!!! Very bad customer service.Version: 5.55
✓ Received the broken oneReceived the container broken one. Rahim 055-9158607.Version: 5.54
✓ Be ready to wait a decadeItem is good but it takes a decade to deliver the item you ordered even if its same day delivery. Very disappointed with Qexpress and Wing’s service. I called several times to follow up, their reason is that they dont have driver. Its not our fault, you know that they are the bread and butter of your business then why dont you hire more drivers? Aramex is far better than these two courier. I always order items in souq before but due to this i will not order anymore..Version: 5.47
✓ Good but expensiveThe delivery charges are expensive, product catalogues can be made better too.Version: 5.30
✓ PoorCan't sell can't leave review.Version: 5.30
✓ Bad experience and unreliable customer serviceThey have sent me defective items, I requested a replacement they mentioned they have to return and then refund and I can order again if I want ... return request done since more then 2 weeks.. every day I get a message that the courier will pick up and no one shows up ... talked to customer service couple of times with no use ... don’t recommend using them .. go to store directly much more efficient.Version: 5.50
✓ Never delivered when they say it willNever dwlivered like they say it will, meant to be delivered as a surprised for my husband on wednesday and he pick it up on sunday, i order something coz they said it will be delivered next day -that was two days ago..Version: 5.42
✓ سوققرجعو سوق للتحديث القديم حيث يتواجد جميع البائعين وجميع المنتجات المرغوبه وشكرا.Version: 5.61
✓ Gave me a broken itemSouq.com is not reliable.Version: 4.1
✓ Bad serviceMade an order on 13th of April. Was never delivered. Sent numerous emails and inquiries, always gets a government restrictions excuse. Only a month later, when I get an email that the package was actually damaged and I should get a refunded soon. Didn't get any refund to date. Terrible customer service!!.Version: 5.67.1
✓ Useful but needs improvementThe app is useful for quickly and conveniently accessing the account, making changes to the account, and browsing through the available products. However, the app is slow to load the data sometimes especially when it comes to the profile/account information. It also crashes quite often, making the shopping experience less enjoyable..Version: 5.71
✓ SearchingIf you search for something in Arabic, you will never probably find it. Or find two things only. The language is so not working well. I ordered something and i was choosing the color, I received totally different color because things the Arabic terms are not matching the English translation well. In my case, black in English meant blue in Arabic!!!!.Version: 5.56
✓ Not badNot bad App.Version: 5.44
✓ Horrible experience1. You cannot contact them properly. 2. You don’t have the option to get all your purchases in the same delivery unless they are from the same store. 3. THEY DO NOT POST NEGATIVE REVIEWS. 4. Products barely have relevant description. 5. Perfumes authentication was supposed to be guaranteed and fulfilled by Souq was not authentic and product is not refundable. 6. If they sent you the wrong product the only option you have is to return and reorder wishing to God they send the right one this time, and when you get your refund it doesn’t include the taxes that you paid. 7. I had a problem logging in with my Amazon account and I contacted the help centre they have no technical knowledge and could not diagnose my problem nor treat it..Version: 5.70.3
✓ مرحبا ..لم يعجبني اخذ نسبة ربح مع كل تاجر، اتمنى تعديل هالشيء ..Version: 5.34.1
✓ I give it not badلا يستحق بتاتا ان يضع نفسه تبع الأمازون فاشل معا كل الاحترام لهم. التوصيل والمنتجات والجودة لا تقارن بتاتا بالامزون شكرًا I can’t say they are bad. In addition, I feel like they are playing the field with their customers. Their prices not every day is the same sometimes go up and sometimes go down without any reason. Because the responsible person of the prices is not fair. Lastly, shipment not 100% will come to you. Sometimes, they are not feeling good to deliver it for you. Thank you.Version: 5.47
✓ Delivery issuesTried to follow up on a delivery that was two days late. The phone line queue was insane and the online support didn’t respond. I do not recommend paying extra for same day delivery as it doesn’t seem to make a difference.Version: 5.46.1
✓ Worst customer service everI’ve been trying to solve my problem with them for a week now with zero response The order status is delivered on the app and I didn’t receive it. Plz don’t try to even order from them , there are more decent apps..Version: 5.67.1
✓ Very bad serviceI made my order and supposed to got it in two working day but nothin happened !! Waiting another four days and then called to asked about my order , been really surprised when known that they were lying and promised me to get it at same day of my call but again noting happened and it’s better to cancel the order because the service very bad and weak and there is no credibility in dealing with customers !!.Version: 5.44
✓ Warning from the store called Dubai.classic.phoneI bought an iPhone 5s 3 years ago from them and after updating it , it doesn’t want to turn on and when I took it to apple store, they told me that although the phone is 5s from the outside , the inside is actually indicating it is 5c . Obviously the phone is tampered with from the beginning. So Take care when anyone is dealing with that store.Version: 5.46.1
✓ Incompetent, sells fake items, poor serviceSouq is really unreliable and has the worst customer service ever, they do not apologize for mistakes and never compensate for my time they waste with their incompetence!! To them if you have an issue with the service just cancel it and do it again, because if you try again “maybe” it will work out for you. 1. I ordered same-day delivery addressed to my office, i called Souq at 6pm and informed that the delivery has not been made the agent to my surprise was helpful and said he can change the address to my home address so i can still receive it on the same day. The courier guy calls me at 12:30am the next day asking if I'm available at the office location, my address was never updated and he said i should just cancel and try again tomorrow. 2. For the White Friday event, Souq will give UberEats vouchers for each transactions, should receive it 4days ago via email, but it was never sent. 3. Bought a fake Anker powerbank from one of the sellers. 4. They use the worst courier services, q-express and wings Unfortunately its the platform commonly used in UAE so i may still have to suffer, they know this, thats why they do not give the customers a great service because they know we have no other choice..Version: 5.52
✓ DeliveryIt can be cancelled automatically.Version: 5.25
✓ Terrible Service in EgyptThe quality of the service in Egypt has been deteriorating considerably. They cancel orders for no reason after they have sent a confirmation email. And it takes more than a week to refund your money. The call centre has no explanation for why this happens..Version: 5.71
✓ Good, But...I’m only writing this because I’m sick to death about hitting the “don’t ask me again” tab, only to be asked every time I open the App. PLUS I’ve already commented! So; the App is functional however, it endlessly harasses you to comment so I’m giving it 2-stars this time. Perhaps the developers will read this and fix it....Version: 5.30
✓ Lack of product description or pictures.There is no proper product description on item Listings. I can hardly see ingredients of items or items image..Version: 5.62.2
✓ More itemsI don't think that there are many items in Souq.com, for instance; when I look up shirts, there aren't that many great options, there is no cosplaying options, and there are many more.. Edit: THERE AREN'T ANY ART KITS! It's all just make-up!.Version: 5.23
✓ UnethicalNever called me for my delivery. All other items I bought were delivered except for the item that was on sale... I patiently waited for my order. after I called the courier and messaged Souq I was assured it would be delivered the next day. But the Very next day item was returned by Souq and now on sale for 289 dirhams. I bought the item for 68 dirhams and souq says sorry- we can’t give you the item now. Be warned that if you buy things on sale they will try very hard to not deliver it to you! They say anything to you but it doesn’t matter cause they do what they want. Completely unethical. Awful experience and it was such a important gift which I now can’t afford. Shame on you Souq.Version: 5.54
✓ Does the jobWorked well a bit of a tight fit but good looking aluminium case. Very quick deliver.Version: 5.37
✓ Customer SupportPerhaps it s me but I couldn’t find any means of chatting / talking to a support.... Also initiated a return for non-delivery (I couldn’t find non-delivery either; selected missing parts) but later I found out that the courier just left it at the garage. Wanted to cancel the return, couldn’t. Live support is important for me and now I think I ll switch to the ones who are providing it..Version: 5.56.1
✓ Good and reliableI moved to Riyadh recently. Found the Souq App and started to use it. It is very helpful in beginning a new life and settling down. The delivery has been hectic, because the chaos of confusing road system lead to my address and the pick up point. But the delivery men were all very patient, some of them speak good English and easier for me to communicate with..Version: 5.56
✓ No Proper follow ups / worse service26october ordered leather jacket . 28th informed Souq that I am traveling on 1st November and I asked them to follow up with supplier , reply was that supplier not answering . 29th again I phoned Souq to ask to follow up with supplier ,again same supplier not answering . 30th again I phoned Souq and I got same reply that supplier not answering . 31st around 18:00 I sow supplier confirmation that item shipped . I wrote note to be delivered before 9 morning as my flight at 12 noon . I phoned qexpress and they blamed Souq . I explained to Qexpress that my flight at 12 and asked to contact driver , however reply was that they don’t have number of the driver . Souq blaming supplier, Qexpress blaming Souq . In the end driver arrived to my house while I am boarding at the airport , I cancelled order . Such a big business Souq , however no proper follow ups and no one cares about customer . Qexpress No customer service , doesn’t care about client needs..Version: 5.51
✓ You will not get your product and you will lost your money. Fighting refund 4 months now.Bad company, not taking care of customer.Version: 5.49
✓ Not always a reliable supplierA lot of the supplies are Not described correctly and they make a lot of mistakes compared to what you receive versus what you order. And, if you want to make a return of a merchandise then it is worse. They take their time, always saying that there is technical issues and manager will call you and so on and they do not do what they tell you that they would do. Extremely unprofessional..Version: 5.45.1
✓ الرياضزبون قديم لزام في عراض زبون في الموقع.Version: 5.28.1
✓ Do not recommend this appThe items you buy may not be expensive but the delivery is, and if you are planning on paying cash you have to pay for an extra 100 dirhams. Their return policy is rigged and annoying. You should expect that not all your items will deliver even if you pay for it.Version: 5.56.1
✓ Very low quality products are sold hereI had ordered many things on Souq app and here are my experiences 1- product quality was very cheap on many occasions, few times the products were completely different to what was shown on the app. 2- some products didn’t last more than few days and were broken using. 3- delivery guy wouldn’t deliver at you door, you will climb down and wait at the street for his arrival. He will call many times to coordinate delivery. 4- many times the products were not available after many days of ordering and I had to request the refund..Version: 5.65
✓ الخدمةالخدمة غير جيدة والاسعار غالية.Version: 3.3
✓ Product not as advertised and trying to lodge a complaint via the app is nigh on impossibleI ordered two iPod hard covers for my children. Small amount of money only. Product was advertised as including screen covers. Of course, there were no screen covers included in the delivered items. Tried to look on the app how to report this, after going around in circles with the app, it’s almost impossible to find a way to contact customers services simply to report this or make a complaint. I did find a button but then lost it again and can’t find it. There only appears to be a returns process which is way too much effort for a few Dirhams, nor do I want to spend the evening talking to someone over the phone..Version: 5.55.1
✓ Rubbish service and waste of time.All items are out of country. 99% of the remaining products on offer in Saudi are second year perfumes or Chinese knock off clothing. Terrible reflection on Amazon and old UAE Souq.com. If you can’t offer it DONT LIST IT!.Version: 5.62
✓ سيءأسوء تطبيق تعاملت معه ، مرمطوني عشان شحنه محليه كل يوم يقولون بكره بتوصل. أول وآخر مره أتعامل معهم.Version: 5.51
✓ Be carefulI have used the app and it is ok for the most part But there is a lot of fraudulent sellers who will show you a picture of the item and ship you a totally different version of the product that you’re buying. it’s happened to me a couple times and it’s been very difficult to contact them and when you put a review that is not a review in good light for the product they will not post it they will say that your review has been declined which is very sad because I would like to warn people of the fraudulent sellers they only post the good reviews..Version: 5.62
✓ Orders aren’t deliveredI’ve been using it for more than 3 years and I didn’t have many problems with delivering the orders, but the last time I ordered from them the order wasn’t delivered at all lol, no one called me no one even cared that I have ordered to be delivered, the funny thing is when I contacted the customer service they canceled the order instead of finding a solution or telling me where the problem is. I don’t advise anyone to use this shopping app, they have got too much business and don’t care if they lost some customers..Version: 5.72
✓ Worst Customer Care everNever ever rely on them, 1- Late in delivering the items 2- Late in refunding when returning the items 3- Worst Customer Care attitude ever 4- Apologizing all the time without a single resolution 5- Useless Complimentary Vouchers instead of resolution 6- Never expect the closure of your opened tickets 7- Don’t expect a straight forward response.Version: 5.51
✓ Happy to take your money but where is my delivery!Urgently need a stair gate that was supposed to be delivered on 5th. The Courier collected the item on the 5th but still waiting to have the product delivered 4 days later. Customer service may take another 48hours to confirm where the item is. Very poor service..Version: 5.43
✓ Not same productsAlways things came different than the pictures, sometimes it’s acceptable because the difference not that bad but sometimes it’s totally different and from my experience I did return one product and souq should refund the amount one more time but what happened that they add it to credit card balance ( I don’t use credit card on souq ) so they pushed me to buy with debit or credit card, I did other purchase with my debit card and the discount was appear with the refunded amount, when I o execute the transaction he debit the total amount without deduction the refunded amount...I really don’t want to use souq anymore too much issues.Version: 5.53
✓ Pour Courier ServiceSecond time it happened to me that the item ordered was supposed to be next day delivery . Called the customer service of Qexpress courier around 3pm in the afternoon since no calls was received from the courier itself. Customer service gave me assurance that delivery is until 9pm. Did another follow up call around 7pm and i was told the delivery guy returned the shipment at the office because this delivery guy called me and I asked him to have it deliver the nextday, that was the report the customer service informed me. My phone did not even ring once and I made it clear to them when I did my follow up call that I will be waiting for my shipment. They make FAKE reports/ remarks or update if they cant deliver the item on time. Very disappointing..Version: 5.55.1
✓ تغيرتوا للاسوء للاسفتوصيلكم اصبح بطيء جدا والترجيع أيضاً واختلاف السلعه عن الطلب ..تغير مستواكم للاسوء.Version: 5.46.1
✓ Don’t use SouqSuch a shockingly poor company. Took them close to 3 weeks to deliver, some items were very bad quality, others were completely misadvertised, return process takes weeks and the customer service doesn’t always respond. I would recommend buying anything from them..Version: 5.34.1
✓ Fakes NOT AmazonAptly names except I would rather shop at a souq at least I know when it’s fake advertising and I am buying counterfeits. This is NOT amazon. It’s a junk store with fake advertising.Version: 5.65
✓ Not an optionI have just confirmed that this service gets worse every day, I have made an order which includes about 10 Items, from these 10 items, only one was as described in the app, the others are just the wrong size, the wrong color, different design, one of the items went out of stock and was never informed (refunded), etc. I don’t recommend this app at all, it’s understandable if you make a mistake in an order, but not this. For sure this was my last try..Version: 5.57
✓ Lots of experience issuesThis app could be (and should be!!) much better than it is. From simple things like being able to DELETE an address to turning off the newsfeed completely... Souq is a master of the dark arts - they make it so easy to add information, but near impossible to delete it!.Version: 5.46.1
✓ Worst Shopping ExperienceOrdered 90 days and still can’t get a refund, Will never ever tell anyone to shop there, a scamming fraud, with employees whom don’t want to do anything but endless promises and chats, DO NOT SHOP AT SOUQ.COM NEVER !!’.Version: 5.37
✓ ScamGreat app but but most of my orders are not like they are in the pictures.I got things that are smaller than the picture and different colors..Version: 5.31
✓ Not reliable serviceJust remember when you order from the site "souq" (highly rated on app store) the companies they buy from cannot always be trusted as reliable. If a problem arises souq will reply they cant do anything as the problem is from the specific company u ordered the item from and not from them! I placed 2 orders that i wanted to send as a gift to my expectant sister. The one gift came fast and on time...the other item was not even processed after 7 days...(nevermind shipped) When speaking to souq they said the merchandiser is not responiding to them and i have 2 options- cancel the order- money will take a week to get back in my account...or wait... You would think that souq has relations only with trusted companies....but as a sadly found out, they dont! So beware that everything is not so smooth and easy as it sounds ordering from souq. If any problem arises they blame the factories/companies and its not their issue anymore and it will become YOUR problem not THEIRS! If the items are very important rather buy from a shop ;-).Version: 5.29
✓ Disappointing customer serviceVery disappointing.Version: 5.3
✓ The last orderThe storage box’s was damage and the product not working.Version: 5.71
✓ Feedback on product review does not workI have unsuccessfully been able to provide feedback to products I have purchased. This is such a critical element to online shopping. It allows other buyers the chance to evaluate a product based on the strength of reviews. If you cannot provide feedback, then future consumers do. To know what they are getting. Some things have arrived better than expected. Some things are worth less than the packaging they arrived in. I would like to provide feedback so that future potential consumers can make an informed decision..Version: 5.67.1
✓ سيىء جداًاطلب طاولة تلفزيون و يصلني موديل مختلف بدون كتالوج يعني كيف أركبها مااعرف مجموعه حديد و زجاج و مسامير بدون اي تعليمات !! و أتواصل معهم و يقولون ٤ ايام لك للاسترجاع و يرسلون لي بيوصلني مندوب يأخذ الطاولة وانتظر ولا احد يتواصل معي !! يعني اذا البائع سيء هم اسؤ بتعاملهم !!.Version: 5.60
✓ 🌷جيد.Version: 5.9
✓ Not everythingI didn’t find everything.Version: 5.55.1
✓ Worse customer serviceSouq closed my ticket after receiving my iPhone which was supposed to be repaired instead. Sadly their customer service is way worse at this critical times of COVID Pandemic when it should’ve been absolutely the opposite!!.Version: 5.67
✓ Totally Unreliable , non punctualThey do not respect their delivery dates. Their drivers never come to your address for delivery, rather they will ask you to drive & cone over few miles where they will park and ask multiple customers to come and pick up their orders. They ask you to contact their customer service center No contact phone number is ever given in any order. The packing is so unreliable that the content could be broken in anytime, yet they won’t take any responsibility..Version: 5.52
✓ يعلق كثيريعلق مرا كل م دخلته يعلق واحيانا يطلع من نفسه اتمنى تطوروه اكثر.Version: 3.8.3
✓ DisappointedI ordered something on a Saturday and I was informed that it will arrive on Monday. Monday came and no delivery just a call confirming the order. Today is Tuesday and we got a call saying they will bring the shipment although there was nobody home at the time so we told them if it was possible to deliver after 6pm they said sure they will arrange it. It is now 10pm and no delivery still and souq’s phone numbers don’t answer calls after 9pm. I am very disappointed and now my delivery will come 2 days after what they said and maybe they won’t even get it tomorrow..Version: 5.51
✓ طلبيه سيئة وتالفهطلبت من سوق .كوم ثلاث طلبات وحدة كويسة ووحدة تالفه جدا ومليانه عيوب والثالثة شي مختلف تماماً عن الوصف والشئ اللي طلبته لا لون ولا كوالتي ولا خامه طلبت جلد بني وجاني بلاستيك اسود لايمت لطلبي بصلة.Version: 5.61
✓ NotificationsThe app says i have 31 news on my news feed. When i open my news feed it says there is nothing to load..Version: 5.58
✓ Absolutely the WorstArbitrary cancellation of orders without informing purchaser. Customer service tells blatant lies. Souq.com is the worst online retailer on the planet. Amazon made a HUGE mistake buying this company..Version: 5.51
✓ Customer serviceSouq is providing absolutely horrible customer service when it comes to delivering orders. 1. Even though the address of the receiver is mentioned in the order and selected on the map - the courier (who in most cases doesn’t speak English) needs a verbal explanation via phone. 2. The Souq operators don’t give a phone call once the order is placed. The time when they call - the courier is ALREADY on the way. I work at night so for me it’s extremely important to adjust the timings of my deliveries in advance. But even if I wasn’t - giving a call about an order would be an attribute of professional and respectful company. 3. Couriers try to argue on the phone about timing of deliveries - me as customer should be treated more respectfully..Version: 5.43
✓ Poor customer service & non-exciting dealsI used to be a regular buyer earlier as you’ll used to have some fantastic deals & flash offers and the prices of those items were genuinely lower & competitive from the market prices. Also, if there was any complaint, I would get call backs if no one was able to attend to me & immediately get an email from Souq mentioning exactly what I told the customer care person for my records. But from the start of 2018 your customer service has drastically declined. The contact number on your app is never answered by anyone. My email complaints are either not replied to or I get a response after a long time & follow-up. And for the products that I used to buy earlier at good offers on your site are no longer existing & have become expensive. The offers shown are fake as many of those items are overpriced to show the big discounts. I used to enjoy shopping deals on your site but after the last few bad experiences I am extremely disappointed & don’t expect to shop unless you’ll improve..Version: 5.48.1
✓ No more options for paymentAccording to the reality, it’s super stupid !!! You know why because every time when I trying to pay something, there’s no more option with this app, so I have to access my account from my laptop !!!!! I can’t use paypal or sadad.Version: 5.44
✓ Night mode issuesThere are some issues concerning using the app while the phone is in night mode as you can’t read what you are typing in the search bar and in other situations you cannot read the text as well .. I hope you fix them soon enough...Version: 5.63
✓ دبيجيد ولكن يوجد اختلاف في السعر وقت التسليم وتأخير في إيصال السلع وعدم التواصل مع الزبون لتحديد الوقت المناسب لستلام السلعة ..Version: 5.30
✓ Western Region customersIf you live in the Western Region of Abu Dhabi - DO NOT order via Souq.com - it’s actually quicker to walk to Dubai and get it!! And forget about calling anyone (Souq or delivery company) to find out where your order is - they take days to call back - and if you get a call back - you’re lucky!!! Very disappointed! 😡.Version: 5.31
✓ Could easily be improvedThe app can be frustrating. Simple things such as updating card details can be long winded and almost bizarrely hard. The search as refining can be vastly improved. As many times the search excluded relevant results.Version: 5.60
✓ CEO is not doing a good jobThe CEO and the general manager Omar Elsahy is not paying attention. Souq hire thieves as delivery crew, they steal parcels before delivery and then souq support will cover up the theft and ignore complaints..Version: 5.72
✓ Not trust worthySouq is no longer trust worthy, they have no control over the sellers, sellers so often run out of goods and keep it listed available for sale, when ordered they just send u another product and immediately mark the item u requested as sold out Happened to me twice in a row, each time a sold out item is still available and they just send a much worse alternative that i have to return and request a refund and waste days in the process with my money hanged in souq account They really have no control over their sellers, sending a different item “intentionally” is a reason enough to permanently close the seller’s account and prevent them from scamming other customers and wasting their time, instead they just refund u and do nothing to the seller.Version: 5.68
✓ I received a table not the same on the pictureHj.Version: 5.60
✓ COD Need No To WorryIf you are skeptical about your order paid in advance online then DO NOT DO IT. Choose Cash On Delivery (COD) then you’ll pay only when you received the items on your doorstep. People complaint for undelivered or long delayed ordered and wasted time to follow up calls unattended. Cash On Delivery is the best option like I do. Free tensions, no hassles and just wait..Version: 5.58
✓ Software is unreliableTwice it happened to me that order details say shipment out of delivery, but come after three days, item has not arrived. Without informing you, and even waiting in the long queue of their call center, they will advise that they cancelled the order! Even though they have debited the money from your card as fast as a bullet! They will tell you that its your fault while it was their garbage system that has not updated your details before hand..Version: 5.44
✓ A wrong order receivedThey sent me a wrong order and when i asked for mine , they told me you need to reorder it though it’s not my fault . Processes take too long even if it’s not your fault, I should call them each day to track why are they late. Such a shame..Version: 5.64
✓ Works ok but toooo much “marketing news”I want a “shut up” setting so that all I get is information notices specific to my orders AND not a barrage of crap that the owners want to push.Version: 5.46.1
✓ Good job alwaysI find all I want every time.Version: 5.64
✓ Good shopping but very very bad applicationShopping with Souq is fine. Good service yet the application is so poorly done! I moved from country to another yet I am unable to update my address. I cannot update my phone number and every time I press the link for customer service I redirected to the same options. I cannot find answers to my questions and there is no actual customer service ( no chat, no phone number and no email address). I cannot even delete my account. I am very upset..Version: 5.59
✓ Package damaged from shipping and not returning my moneyHorrible! I bought many items on Black Friday and they never came and I still have not been refunded. They said that the items were damaged in the shipping company and I have called three times and till now the shipping company is not updating the system in order for me to get my money back. It’s bad enough I can’t get the deals anymore that I was suppose to get for Black Friday but also my money isn’t being returned. I will never use souq.com again very bad customer service and following up with shipments and money returns especially when they are at fault....Version: 5.54
✓ Great - as long as the product worksI have found the app great for ordering and service and delivery really fast. The problem started with an iPhone which has a battery fault. I eventually got the product back with ‘no fault found’ and it still doesn’t charge. They then remove the option to return again and that’s where the problem starts. Tracking them down and getting hold of anyone after that is a nightmare..Version: 5.57
✓ Performance is decreasing with timeI have been using Souq since long time through Souq app in different countries. My first problem is trying chancing location to my account that ended up creating new one for new country. Another change was also not possible to change the email address then I created another new account with another new email. In my last order that still not delivered (I am not in hurry) I received 5 “arriving soon” message in different days and timings and yet nothing received nor being contacted. I am trying to report this through the app and it’s not almost possible except through phone call! What a useless app then! Sellers are feeling no problem to try sending faulty products to see if you will accept and if not “just return it” is their answer (happened twice with me). Definitely, there is no enough control from Souq nor punishment to irresponsible sellers..Version: 5.48.1
✓ Souq scores amazon downEvery step in there works are bad. Used item sold as new. One day delivery claimed and website keeps mentioning tomorrow for few days and on their way for another couple of days. Customer service unreachable, and if so, they are cheating by acting their un real actions and tries to give you lies to sedate you for a while. Returning back the wrong color, used items and wrong items is a headache and finally the refund might takes weeks if they accept to pay you back. It is a shameful company and amazon should think twice before adding it to their name..Version: 5.57
✓ Poorest e-market placeExpensive, unreliable as your order can get cancelled w/o any notification, uninformed customer service..Version: 5.56.1
✓ Apps CrashingSince the update souq just crashes when I launch it, die to this I have missed the entire he/she sale. PLEASE FIX..Version: 3.6
✓ Moderate user friendly appThe app is not very user friendly, unlike competitors who allow you to use Apple Pay at check-out, also the functions of the app itself is time consuming when browsing for products. Delivery service is excellent.Version: 5.67
✓ Very bad serviceThey sent me anther order in tow times.Version: 5.46.1
✓ The app is so bad recentlyWhen you make an order and then go back to review your order, you find items missing from the order and when you click on an item it opens a different item. And that’s just the top of the iceberg. I suggest your testing team should do proper testing before the application is released on the store for actual users can interact with it. This app was not tested at all and at this point I do not trust it enough to keep my credit card on file. Let alone my addresses..Version: 5.65
✓ TerribleI have ordered a number of things from souk - delivery is almost always delayed and never an option to cancel as they inform you too late of late delivery. The delivery drivers are so rude too..Version: 5.58
✓ سيّءسيّء سيّء سيّء جدا وما انصح احد يشتري منهم صراحه لأنهم يأخذون رسوم التوصيل ١٢ ريال وهم ما وصلو لي 👎👎.Version: 5.28
✓ Was good not so far 🤷♂️ too low application performance 👎Before my review was three stars as per good services and bad apple application but I post almost one year and it’s seems no one check comments or care now it’s turn on to one star refer to poor customer service and most worst app in apple store for performance and stability Wish to go back to better support and stable with good performance as before as you will lost much customer 😔.Version: 5.67.3
✓ Okay but needs ImprovementSo far no issues with deliveries and items. Hopefully there will be none in the future! Just improve on: 1. Details of Items - Don't accept your seller's items if product specs or info are incomplete or misleading. Buyers dont need to know more if not the complete details of the items before they purchase. Quality speaks more than the price, well for me it is! 2. Be more competetive with your discounted items. - Check your competetions especially AWOK. 3. For multiple items, deliver them all at the same time! Regardless if one or two has different delivery dates, why cant you deliver them at the same time? After all, you require the items to be paid ONE TiME right? 4. Improve your app. I cant specify but im sure theres so much more to develop and featured to add. Cheers! And more power!.Version: 5.34.1
✓ Average serviceCan't wait for amazing to show them how to run this business. Fake products everywhere, hard to return them and then when you write a review to warn others it's fake they refuse to publish your review!.Version: 5.29
✓ خدمة توصيل سيئة وايضا خدمة العملاء غير محترفينخدمة توصيل سيئة خدمة العملاء غير محترفين.Version: 5.60
✓ Can’t add address in different countryIf you create an account in KSA and now you live in Egypt you can never use the app as you can’t change your country. Unlike Amazon you can add addresses as you want. Useless for me.Version: 5.67
✓ Delivery schedule are not respected and no one can be contactedOdered thursday for same day delivery , got a call at 23H44 from delivery driver telling me that he is finishing at 24h00 so won t have time to do the delivery asked me if ok for friday morning i said ok for before 13H00 now Monday pm still no news this very bad service A none returning client!.Version: 5.52
✓ كان جيد ولكن الان👎🏻كان السوق جميل وحرصين على العملاء ولكن باخر ٣ طلبات لي حصلت لي مشاكل بالتوصيل بدون اهتمام من خدمة العملاء بشكل جدي وتاخير بالوصول وعدم وصول حتى البضاعة الي ان تم استرداد المبلغ لن اشاري مره اخرى من التطبيق.Version: 5.66
✓ App doesn’t workIt keeps saying no internet connection when selecting egypt as contr. No matter how many times I uninstall and re-installed the app..Version: 5.63
✓ Mr. Motasem El-hawaryI would give them less than 1 star if possible, as they are the worst service I’ve ever crossed by, they are unprofessional company which lead me to cancel all my orders and delete all my accounts off.. will never deal with them again.. and will not recommend to anyone to do so!.Version: 5.47
✓ Fake storeBeing a member of this e-shop for around 5 years and I’ve witnessed the drop in quality. It’s become so unreliable that 14 products ordered and only 1 I didn’t return. Everything thing else was either fake or extremely poor quality. There have been instances that I opened the box and found out the item was broken or not what I ordered. Such a disappointment. Never coming back to you guys.. shame you couldn’t keep a brand promise...Version: 5.43
✓ FraudMost items on souq are not authentic, do not but expensive electronics from here, on the website it claims to be whats in the picture, i received the same device with a different name similar to the original.Version: 5.50
✓ Worsening service: ripoff and incompetenceIn Egypt this so called ‘service ‘ is getting worse by the minute! After waiting for overdue shipments, calling the customer ‘service’ FOUR TIMES, being brushed off by false promises, their brilliant solution was to cancel the overdue order! SIX consecutive orders from different sellers got canceled too, and their brilliant explanation to that was that the items were “sold out “. The items are still being offered by the same sellers to this moment, had the customer ‘service’ cared to check!! Money isn’t given back either! They are asking ME to provide THEM my private bank statement to prove the non-existence of refund!!!! Quite a ripoff, disappointing responses and incompetence. I’m seriously considering taking the case to the Amazon regional..Version: 5.57
✓ ابايخ زي وجهيكم و ثاني شي حتى لو مرت سنه مني محمل برنامجكم البيخ المزعج ض.Version: 5.1.2
✓ Convenient Online Shopping ExperienceSouq carries many products from every departments but you can’t always trust the quality of the items. They also don’t “accept” negative review of the products..Version: 5.32.1
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