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Disney Frozen Free Fall Game App Complaints & User Negative Comments 2024
Disney Frozen Free Fall Game app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disney Frozen Free Fall Game? Can you share your negative thoughts about disney frozen free fall game?
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Disney Frozen Free Fall Game for Negative User Reviews
✓ Update DELETED ALL MY LIVESCongratulations Disney, you managed to mess up the whole game again. I had just a bit more than 400 hearts saved up from daily log-ins and after the up update it all has been DELETED. And on top of this we've got this full with bugs and disgusting plastic looking design, oh yes, we all needed this. I've been playing this game on multiple devices since the launch (and in the first year spent hundreds of £ on power ups) but now I am seriously considering DELETING the whole thing and just forget about it. There are so many other games out there where developers LISTEN to the feedbacks from players..Version: 7.2.3
✓ Too many adsToo many! Each individual ad has to be exited out of at least 3 times! And all the questions!! “Are you sure you don’t want this ap?” “have u spent all your coins?” “New challenge available!” “ways to earn stars!” “are you sure you don’t want to try the new challenge?” Has this game been created by the jehovas witnesses??! Deleted for good 😡.Version: 12.6.0
✓ They just want moneyAt first the game was fun with some hard levels. Now they keep pushing special games that last 3 days where you cannot lose a life or start back to level 1. Of course making it, if you are lucky enough, to level 4 the odds are you will lose and need to use a snowball for 5 extra moves. Sometimes that’s not even enough and you end up using multiple power ups to complete to and level 5 itself. The regular games are also getting ridiculously difficult where if you don’t use a power up the odds of completing the level are very small. A player shouldn’t need to go through 62 attempts to complete a level. Of course if I paid $10-$100 for power packs completing the level would be easy. Elsa, Anna, Olaf and all it’s been fun but my time and money are better spent elsewhere..Version: 7.2.3
✓ Needs a little work......A great game that is highly addictive, but the latest upgrade needs more work. The trolls are too hard to 'wake' up and the counter doesn't work well, when you wake a troll it doesn't always count it, very annoying!!! Fix it please.Version: 1.5.0
✓ Not for kidsNot a kids game. Need to pay for powers to win levels. Would not recommend if you don’t want to shell out too $ for your kid to be able to win..Version: 12.1.0
✓ Problems with game/lack of supportI have been playing this game for some time & have been having problems with boosts given within the game. The daily boosts only goes to about day 4-5 & then reverts to day 1 & obviously the start of the boost calendar is less valuable than day 12 which you can never reach. When I tried to get assistance with this problem I got accused of cheating. How does that work?? So if you have a problem with game don’t expect help. So rude..Version: 9.1.0
✓ Poor DesignUPDATE: I appreciate the developers getting back to me through the review and their advice worked. You have to press and hold for awhile and then it works. Why aren’t there instructions in the app? Or at least a quick link to a website with detailed instructions? I’ve been struggling with this for months and found no way other than a bad review to get help. There is a very basic overview of how to play the match three part and an extensive list of credits for all the people involved in the game but no where to get detailed help for issues like mine. Again, great game but lack of support. Love that you have kept this game fresh and continue to add new functionality but you need to consider what players may have done previously before adding. There is now a task board at the plaza where you receive bonuses if you complete the tasks. However once you have built something there is no way to change it. So since I already built something where they want me to put something else I don’t get to use this new function and lose out on all the bonuses from the task board because I’d already placed a bench where they want me to put a tree. Ridiculous!.Version: 6.7
✓ AnnonceIl y a beaucoup trop d’annonces maintenent!!! Ca ne donne plus le goût de jouer!.Version: 11.7.1
✓ Update added addsWith the most recent update, there are now adds you have to watch. I will no longer play this game..Version: 12.6.1
✓ Make it enjoyable againI have played frozen for a long time and the levels now are getting beyond ridiculous. You used to be able to progress to the next level after 5 - 10 tries but now it takes more than 5 - 10 days. Losing it's appeal I'm afraid. I want to switch of and zone out for a while, not get uptight because the level is ridiculously impossible to complete..Version: 4.6.1
✓ Latest Update - game crashesSince the latest update this week, the game crashes for no apparent reason. Please check this out. Enjoy playing when the game is not crashing! Thanks. 4 stars for the game when I can play - 1 star since now I can’t play..Version: 11.8.1
✓ Currently unplayableI have had an issue with one of the special challenges for over a week. I got stuck in a “congratulations” screen with no way out. This was not fatal whilst the challenge was current as I could quit the challenge screen before the congratulations banner loaded (if I was quick!). Since the challenge has ended I have no workaround and the game is totally unplayable. There have been 2 updates since I raised this with Jam City support, neither of which has addressed this issue, so I’m still unable to play, which is a shame as it’s a good game when it’s working..Version: 9.0.2
✓ Frozen arendaleIt kicks out of the app every time I try to open this The new vip addition doesn’t connect when you hit continue.Version: 11.8.1
✓ Too many ads!!!Omg! The ads are ridiculous! I used to love this game, but now there’s an ad after every level. Having an ad available to watch for more moves, or lives is fine. But this is ridiculous. Will be deleting if this doesn’t change soon..Version: 11.1.1
✓ Not as goodBeen playing this game for years now, but I’m sad to say that I am now losing faith with it, it all seems now that unless you want to spend stupid amounts of money to buy extras I.e snowball packs and extra lives then some of the levels are nigh on impossible to complete, the daily rewards are nowhere near as good as they used to be! Think it maybe time to find myself a new game, one I may at least have a chance of completing levels for free!.Version: 9.6.1
✓ For years I loved the gameI always loved the game, but since a few weeks now I ALWAYS need to use all of my bonuses to get one level further. It has become ridiculously hard! Even the new map - I can’t get past level 4! Very, very disappointed!.Version: 8.4.1
✓ App no longer worksMy game stops working and closes any time I try to go to Arenedelle. It’s done this for over a year now so I just stopped going to that area of the game. Now, there is some new Holiday challenge set in Arenedelle that wants to take you there right when you start the game. I can’t exit this; I have to click let’s play, where the app then closes/crashes. I’ve tried the suggested fix but it hasn’t fixed anything. So for the next twenty something days, I will be unable to play this game. So very frustrating; I might not return then. I’ve played this game since if first started and had been my go to game for several years. These past few years, the game has become increasingly difficult with none of the tools the player used to receive on their once a day login. It’s such a shame what once had been a stress outlet has become another stressor..Version: 11.1.0
✓ Levels are too hard nowThis used to be an enjoyable and somewhat addictive game. But for quite a while now the levels are very difficult or impossible to solve and it is clear this is just a money-making app now. Such a shame as I won’t be spending money on extras, even though I occasionally did in the past. Too many levels that are too difficult and they even tell you now that they are super hard, so what’s the point?.Version: 10.2.1
✓ Pay for what we used to haveI’ve been playing this game for over three years and love it, but the most recent update has brought something annoying - in order to “unlock” power-ups, now we must pay... only said power-ups used to be a common part of the game, for free. Disappointing, to say the least. My rating has gone down..Version: 6.0
✓ Frozen gets repeatedly “frozen”While I appreciate some aspects of this app, I am tired of it actually getting “frozen” REPEATEDLY when I use it which requires me to delete it and re-download it. In the process, I lose lives, and have to constantly reset the city because all of the “purchases” through points I made end up being “stored”. While the stored items are generally the same ones I won though points, it gets a aggravating having to do it time and time again. In addition, while I enjoy playing it, it’s extremely frustrating to attempt to conquer certain levels and there are no additional directions, hints, or assistance in getting out of the levels. Perhaps there could be assistance on a site somewhere for these issues. Again, the graphics and colors are great, but I expect better from Disney especially on a relatively new iPad which is of the appropriate system that should have no problem. I do not experience this on any kind of similar app that has the same type of set up and gaming action. Update… TOO MANY ADS…AFTER EVERY GAME, AN AD POPS UP THAT YOU HAVE TO WAIT ON TO FINISH….YOU CANNOT SKIP THEM OR EXIT FROM THEM DESPITE HITTING THE X MULTIPLE TIMES. I play this game very rarely now because of this. The ads take just as long as the average game so I spent half my time playing a game and the other half waiting for ads to finish. I’m done..Version: 11.3.0
✓ Increase in AdsI have been playing this game for at least 2 years and always felt the way they inserted ads was reasonable. Recently, ads have begun playing unbidden and with no reward for watching. Even when I elect to watch an ad for a reward, the same ad will repeat immediately after. The ads have also become more difficult to dismiss when completed and often automatically go to the App Store. On top of that, the game examples that are shown in the ads don’t represent the actual game that you get if you choose to actually download. This change has made me feel that the game is spammy and low-quality, where I didn’t feel that before. The game designers have gone too far with the ads and have lost me as a player—and I used to willingly watch quite a few ads before I felt they were being shoved down my throat..Version: 10.6.0
✓ Fun, easy game App has issuesThis is a fun easy game that you can play in short periods of time. It’s easy to learn and that isn’t my issue. As you progress through the levels, you try to clear the board with different challenges. Some are challenging however when you set of multiple items in the challenge the game only counts this as one action. For example, there’s one level where you need to set off multiple geysers. If you get three to “blow” at one time the score keeper only gives you one point instead of the correct number that was just set off. So some of the levels that are harder you get stuck for long periods of time. I don’t purchase in-app things like more lives or more tools. That’s dumb it’s a game. I would just like my points to be calculated correctly.Version: 9.9.0
✓ Love the game, but...I love the game, but the previous version crashed on my iPhone. I had to deleted it and reinstalled it. As a result, I lost all my in-app purchase. Is there a restore purchase function?.Version: 1.7.0
✓ Stained glass levels are faultyWhen you close a window and are waiting for the new one to open the game continues if there are available moves. The issue is that if you get any gems of the same color they don’t count towards the new window making these levels very difficult Please correct and make the levels fairer..Version: 7.3.0
✓ Latest update Is not generating my earned items!Today I earned a special arendelle item. Idk what it was bc their pics are so small l. However finished quest looked like it populated as it stated as end of quest to go collect in arendelle plaza.. Went to arendelle plaza to accept and place to be utterly disappointed with it as nothing populated or showed up!!! Went through all my inventory to see where it would say new item and yup you got IT NOTHING THERE!!!! Not to mention also not giving me me rewards to chests IE: 30mins xtra life still says only 5 life’s each time and also not populating my stars or gems powers ups !!! What gives people please fix ASAP Making game play horrible why spend hrs playing when I’m not getting my rewards! Yes I’ve contacted support Each time and all I get is a header when I start the game that they’ve responded to me and when I click that lil drop down YUP YOU GOT IT. Nothing shows up to read from support and NO EMAILS TO EVEN GIVE ME A CLEAR PICTURE OF WHATS HAPPENING:((((.Version: 10.1.1
✓ Last update lots of bugsI absolutely love this app. Always runs great. However the last update has lots of bugs. I will play the last move on a level completing it, then it freezes and closes. I think I’ll be on the same level until the next update..Version: 6.1
✓ New update took coins awayLove this game but the new update as taken away the ability to gain coins and treasure chest in the other areas. Please fix!!.Version: 11.7.0
✓ Frozen freefallEnjoy the game and play it everyday. The reason I’m only giving Frozen 3 stars is because for the 3rd time within 2 weeks I haven’t received the rewards for watching promotions..Version: 10.1.2
✓ CheatEvery time I get close to winning the map games, the game CONVENIENTLY crashes..Version: 11.8.1
✓ All about the advertsI’ve been playing this game for years and all of a sudden you have introduced video adverts which I hate. These adverts will stop me playing this game from now on. I don’t want to sit for 30 seconds after every life and watch adverts that I’m not interested in over and over again. I want to play the great game that it is but I don’t have time to watch the adverts. So I’ll just stop playing.Version: 10.6.0
✓ Too AdvertisingThere is too much advertising now Not very happy about that.Version: 11.1.1
✓ Massive problemsNever left a review before, I used to love this game and have been playing this for over 7 years , occasionally had issues but always seem to be sorted quite quickly but the latest ones seem to be lasting for weeks, puts an advert in the middle of level 2 every time I play, the advert is on for a full 5 mins and will not close and if it does close says I have lost the level I was in the middle of and I lose a life, seriously considering deleting the app as it’s just not fun anymore just very frustrating.Version: 13.0.0
✓ Not the same since earlier updateI have been playing this for some years but since an update about 6 months ago it’s just not the same and every update since. The plaza quest tasks used to renew every few days now I don’t get it very often, only once or none on every new update ?? I don’t know what went wrong ? Need more new levels, I finish them in a day or two then have to wait a week for me levels to become available.Version: 11.7.1
✓ AddsThis has been my favorite game for over 5 years and you you have gone and spoiled it by putting in automatic adds…i sometimes might get 15 minutes of free time but now it is being eaten up with adds for other games…I only play 2 games, Frozen Free Fall and Frozen Adventures and now you have spoiled them both.Version: 10.7.2
✓ Defrosted Out……..The Good= This App used to be fun and a little addictive, and as for the Difficulty Level was at a great…..Level, even with the Super Hard Levels or the Super Nightmare Levels as I like to call them. I also really enjoyed the Decorating Mini Game in the Plaza Area. And all of the Boosters where really Helpful through out, I really loved the Second Chance Snowball Boosters as I like to call it even after they stopped giving it away as a Daily Reward. And all of the Challenges and Puzzles Kind Of Fun Too some more than others. And I kind of liked the Mini Animations for the Characters that you choose up on the top screen. And The Hand Holding was also Helpful. And finally the Multiple Maps Combined with all of the Seemingly Endless Of Stages makes it feel impossible to Complete the Game Entirely. In the “Okay I’ve beat all of the levels so now what?” Kind of way. The Bad= To start off, for the longest time I was forced to Reset the App in order for the Daily Reward to appear. And as I have said I loved the Decoration Mini Game up until I couldn’t figure out where to place those certain items, I’ve tried but I just couldn’t figure it out I’ve even tried using the Example Picture Provided as a Guide in terms of trying to figuring out the Landmarks to make it easier. Then there is this Second Map to go with the Plaza Area, I have no idea how to unlock that Area because to it doesn’t seem there is any kind of Mini Game to try to Unlock it. And Finally there is the Final Straw for me, and that was when I was so Stuck on this one Level in the Endless Map, for so long it felt like I would be Stuck on that Level forever. So much so I started really losing not only interest in the level but also in the app as a whole. And in addition my desire to try and try and try that level again stared demising so much that it took me months to even give it another try, and even then I was only welling to only spend 3 Lives or Hearts on it that time. I was on the late Hundreds of the Endless Map by the way. Even after on what I felt like a Miracle and Finally Beating that Level my Desire for continuing with app did not increased, in fact it decreased that much more. Just Imagine if I was a 9 or 10 Year Old playing that Level, I probably would not only get so frustrated that I might start hating not only the Frozen Franchise but also Disney itself, but also I might even give up on other Puzzle Games in General regardless of the type. And how knows what other Negative Affects it would have on me later on in life be it in short term or in the long term. And not that but for The Longest of Levels I was only able to earn only a 1 Star per level no matter what the level. And Finally going back to the Plaza I just feel both The Coins and The Crests that you can collect daily is really lack lustre in terms of quantity but also if the Character Disappeared behind a Building or something you would lose your chance at collecting that specific item. Final Thoughts= It’s really too bad that I felt I had no other choice but to Delete this App as it was my Oldest and Longest App so much so it Survived 3 Phones. But every time that I get a new phone I always insured that I won’t need to Redownload it again because of my hard earned progress. So other Apps may have Came and Went but Not Frozen Freefall but I guess that’s changed now. And Finally not only this used to be one of my all time Favourite Apps ever but also no matter what App may have came and went and no matter what phone I always made sure this App was on the First Page no matter..Version: 11.7.1
✓ Used to love itHave loved this game for years. This last update now puts ads between attempts/levels/games and some are not in English so you can’t exit them. Have to shut down and restart the game every time. Very disappointing. These new ads take up 30-60 seconds of your infinite lives between each round, the ads load on top of the game so the game clock is still running behind the ad. This is so frustrating.Version: 10.6.0
✓ Great game too many adsI really like this game, I keep coming back to it. I would pay an outright price for it but I don’t know what they’re thinking with their in app purchases, only an idiot would keep paying £5 for a few games worth of items. Worse than this is the increased level of advertising, it used to be that you could choose to watch an ad for a benefit but now they’re just blasting you all the time. Sorry, but no game is good enough for me to put up with this.Version: 12.7.0
✓ Game crashingI have been playing Frozen Free Fall since it came out, and not once have I experienced the crashing upon loading, that I’m seeing now. I always update and its usually great, but these past updates completely ruined the game. I totally understand what another player commented about, as its happening to me too. Whats going on Jam City ? Is there a bug that needs fixing, and if so, how ?.Version: 12.6.1
✓ Problems...Since writing the review below Arendelle 5 day challenge won't load. A red "1" comes up to indicate a new game but it won't load. I started playing the levels yesterday and now the whole thing has disappeared. Very frustrating! I absolutely love this game but please don't have any more "leaf" levels. They are ridiculously difficult and eventually make you avoid the game entirely. Apart from that I love the "tap to skip" option. Would love to see more bundles with options to buy just "lives" and options to buy more coins for building the city. Keep it up! Great game..Version: 7.7.0
✓ GuttedI am at a point that all I get is you have completed every level available on endless on the journey I have caught up so now iv got no new levels to play ridiculous as why have an endless level and get to a sudden star stop in arendell and now can’t play now other than boring same bits. All the years iv played and wasted in game purchases so deleting as no longer fun to play as no levels once I complete the few journey levels that are only avail randomly in a few days so disappointed as ruined the game as boring playing something constantly so anyone getting to levels over 3000 don’t expect a lot as suddenly your to,d you have caught up everything on each level so looks like il dumping a game I loved to play ….Version: 11.6.0
✓ Levels reset after purchaseNot impressed, was doing the build Elsa’s ice palace challenge, taken quite a few attempts as well after giving up several times, I got to the last level and needed just one more troll, but had no lives left or anything, so I tried to purchase one of the small deals so I could get that last troll, the purchase doesn’t seem to of been successful as I checked and have no power ups or lives but it (ironically) froze the game and wouldn’t let me continue, it reset the levels back to the start of the second half, can’t be bothered to go through it all again cause I used all my power ups and wouldn’t even have enough to try and complete them consecutively! This has just made me want to uninstall the game now, I was enjoying it before I had my time and everything wasted. Still never did get my bundle that I paid for :/ Also now having issues with the collectibles, I’m currently playing the birthday cake levels, I know for a fact I have collected a lot of the slices but they are missing from the board when I view it? I recently collected a cake slice and completed the level it dropped in, I went straight to the board and the cake was missing, anyone else having this issue? Some of the levels I played so many times just to get the cakes to drop and lost them, I don’t even know if they would drop again..Version: 7.6.0
✓ V12.4.0 is terrible!OMG, the ads!!!! Nope. Nope. Nope. If it isn’t fixed ASAP I’m uninstalling. I’ve invested a lot of time into this game, but forcing me into 20 second terrible app ads after failing a level is not cool..Version: 12.4.0
✓ Like the game but,,,,,,Enjoy the game and have been playing for years. However, recently some of the special games are near impossible to play, I’ve rarely won. However my main confusion is with the “Arendelle” part of the game. What’s the point with this? Trying to complete the city is ridiculous. Would be fun if the game was expanded and when you “placed” buildings or trees or whatever you need to place it stays there. Can’t count the items I’ve had to get and place to complete the quest only to find the next quest or the one after wants you to place different items in the exact same place you just put some. You now have to move them, put the new ones there. WTH?? Either you’re building the city of just wasting time placing, buying, moving, placing again, buying and moving..Version: 7.5.0
✓ DisappointingI used to enjoy this game, and the Malificent one, especially the mini games however as I progress through the levels I have found that the games cheat by not giving the special gems that it should from certain match combinations. Also it is nearly impossible to earn the rewards from the mini games without spending more than you can earn. It really takes the fun out, and I am now removing both games from my account. Poor show Disney!.Version: 6.1
✓ Bug issues??I’m wondering if there’s a bug in the game today as I’ve completed two levels, had the ‘well done’ and gone through my remaining lives to gain further points but it doesn’t take me to the next level, it simply asks me to replay the last one. Also, the fireworks on level 149 appeared faulty. They simply kept spinning, even though I had zero left to collect so I should have won the level. Please look at the game to see if there’s an issue..Version: 7.5.0
✓ MeNew update doesn’t open the game.Version: 11.3.0
✓ Unsure if this change was a fix or a flawI have been playing this game pretty much since it has come out and I have had nothing negative to say till now. I really enjoy playing and the new additions to the game are nice, but I have come to notice that since the last update the plaza challenges are now consuming lives which it was not previously doing. And on top of that there is no notification that you just lost a life like see after you fail a stage on the regular map. I just so happened to catch the decrease in my lives as I took a break from the challenge to just play the regular stages. 81 to 57 is a larger jump to catch anyones attention. This needs to be addressed because if I would have known about the changes made for starting to consume lives I would have been more tactful. Also if you are going to make this change, you could at least have your lives appear at the top in the plaza as well so that one does not have to exit the plaza just to see how many lives they have remaining..Version: 7.0.0
✓ Pay to play.Limited game play unless you pay actual money for more retry chances on levels..Version: 7.9.1
✓ Review update: Still a Lovely game in 2021, but STILL doesn't play fair2021 update. Played this for the first time in years. Some things have changed. Learned that it has a new dev (Jam City, with whom one must create an account to save their progress, particularly if you delete and reinstall the game for whatever reason- no thank you), and you can unlock lots of news outfits and or powers for the characters (Snow Queen/Nature Spirit Elsa, yay!), but some things- like the levels being stacked against you if you don’t want to use real money for power ups, and lots of useless moves that don’t help you achieve the goal of a level at all, forcing you to waste precious moves, and the game not reshuffling the board until ALL available moves have been made, whether they help or not- haven’t changed at all. Like before it’s easy and fair in the beginning- I started from scratch- but it doesn’t stay that way. Don’t go into this with high expectations, don’t go in thinking you’ll get very far for free. TL;DR- Some things are different in this version, but a lot that needed changing hasn’t been and likely never will be. Game still doesn’t play fair and pushes IAPs. Disappointing..Version: 11.1.0
✓ My kids can’t play anymoreI won’t let my kids play this game anymore …. It’s got pop up ads now, which it never had before. The one reason I loved this game for them was because they advertised the safety of an ad free environment for kids, not so anymore..Version: 12.3.0
✓ Deleted itUsed to be good but now it’s filled with constant ads and up selling. Not fun, just annoying. Also an age 4 rating with that number of ads is misleading. Ads are not for small children..Version: 11.8.2
✓ Game has changedNot sure why but the last few months this game has gotten harder to play. Some levels are near impossible it’s become frustrating. The bonuses have changed and aren’t as good (hour free has become 30 mins, etc) and I can’t remember the last time I received new items for the plaza despite moving up the levels. Sadly not enjoying it as much as I used to so think it might end up being deleted..Version: 9.0.4
✓ Dread All UpdatesAfter update, once again, nothing but cogs in Arendale! YET AGAIN - must be 6 times now - every time you organise an update Arendelle becomes unusable. Nothing but box with LOADING continually showing. Why is this? Do the updates not get tested? I’m on a current iPad and current IOS. I have shut down & restarted with no success. No doubt, you appreciate the frustration from your users based on the number of complaints found in Feedback. Why they continue to give the game 4-5 stars I don’t know. Obviously, when it does work, it is a fab game but I wonder if 1 star reviews would be the catalyst to you guys getting it right! I’ll be waiting, yet again, for the magic to return..Version: 13.0.0
✓ Getting a little boredI’ve been playing for years and because of this I feel invested and continue to play despite how slow it is and the problems and glitches it has. I’ve recently moved on to other more fast paced games but still return every now and then for a play. Maybe if it was a bit more fast paced I may play more often..Version: 7.9.1
✓ Ads have ruined a good gameI would rather pay for an ad-free game than be constantly assaulted with intrusive ads. And each time an ad comes up, the app quits, and I can't even get into Arendelle anymore without it crashing. So annoying having to restart all the time. It used to be enjoyable but I don't have the patience anymore..Version: 10.9.2
✓ Disney free fallMon jeu est bloqué et je ne peux le démarrer. Quoi faire?.Version: 13.3.1
✓ Yet another Candy Crush cloneThe goal is to complete an objective in a game, If everything go right it's all good, otherwise you'll have to choice between two choice - quit the game or continue by buying in app purchase. I don't mind neither IF the game puzzle generator doesn't programmed to give you impossible move if you don't use one of those in app purchase power up. Overall this is a fun, addictive and beautiful (Candy Crush) game, I recommend if you don't mind in app purchase when you lose..Version: 1.3.1
✓ Needs updatesI agree with a previous reviewer. You give me rewards but big deal. I get them in the morning when I can’t play so I loose them or waste them to play for a few minutes. You could add a hold feature. I also agree that if you can’t win a level in an hour there is a programming issue. I don’t want it to be too easy but really???? I’m stuck in a loop that wants me to buy something from and ad. Won’t let me out without closing completely. I have been here twice In the last 15 minutes. I wrote this awhile ago and I guess it didn’t send because I opened write a review and here it was. It really does need some fixing. I recently earned a daily prize of a ballon to continue with another five moves and it didn’t even get put in my total. Game has developed flaws. It has froze down after I won a level and when there are no matches it doesn’t reset. Very disappointing. These are beginner level fails!.Version: 11.8.2
✓ Love this game, but one issueUpdate Recently the game has been freezing mid level and crashes! Lots more glitches recently and I keep losing lives and resources I started the level with. It makes it disheartening to keep playing the game if I can’t even finish levels because of the game! Please fix, doesn’t make me want to stay with this game, or was great, still can be fun, but bugs don’t belong in this!! I have played this game since it’s launch, it’s awesome. However with the new update, whoever my phone rings, I get a text, or even an alarm goes off, the game instead of pausing, freezes and I have to force quit the game. This means I lose all progress I had during a level, not only am I losing hearts, but when I am in weekly events, it counts as a loss, this is really frustrating when I’m using resources to get through a series of levels only for an app glitch to lose it all, please fix, otherwise one of my favorite games!!!.Version: 13.3.5
✓ Great game, bad tech supportThe game is really fun to play and it’ll keep you coming back. I had an issue once I obtained a certain level and the app would close out on me when I chose it. I looked at their support page and followed their instructions. It didn’t work for me, so I sent in a ticket for my issue, telling them everything I had done before I sent the message (everything on their support page). Not long after, they reply with an email telling me to do exactly what I had just done. Do they not read what is sent to them?? I’m pretty good at understanding devices and programs and understand most of the standard ways of making sure something is giving me issues. Ultimately, I just uninstalled the game due to not getting a solution that wouldn’t involve me uninstalling it anyway. If the game works you, it’s great! But if you need some tech support, don’t bother doing anything they say first, just send in a ticket as they’ll copy paste everything in their support page. Frustrating!.Version: 8.4.1
✓ Was alrightWhen I started it was fine now the game is rigged and impossible to play. You would have many moves and almost win but the don’t give you matches and it makes it really hard, you will be on one level for a week and will only be able to win if you have power ups..Version: 9.0.4
✓ Now full of bugsIt’s gone downhill since Jam City took over, but now the clock resets every time you look at it, on main screen or in comps, so never times out to get your lives back. The comps are bad where every game won’t let you win most of the time even with a free hour (24 hour or adventures) No free snowballs any more apart from 1 per week Disney, please pick it back up again 😫.Version: 10.0.2
✓ What is wrong with your appHave played this game for years as the grandkids love it😆, but now it crashes every time they go to the plaza we have done all the recommended fixes but no change to the crashing. Can you pleas fix the issues or let me know if you can’t and we will delete the app.Version: 11.1.1
✓ AddictivePlay every day, love the regular maps but the special events are very difficult to complete within the time and the rewards are poor. I would recommend you do not use your bonus moves to complete them. There needs to be an improvement on the new Arendelle map it is quite boring and apart from collecting the coins and shields has little interest. The objects are a bit pointless and you can't zoom in to see them very well. If there was a daily game in the town it would be a little more interesting. None of the main characters are there..Version: 6.2.1
✓ Crashes & freezesI normally enjoy this game however this past week it frequently crashes and freezes, causing you to lose your progress on the event maps. Even with this past update it is still freezing. Our internet is good, phone restarted, yet the issues are still there. Please look into this situation as soon as you can so I can go back to enjoying this game. Thank you..Version: 11.8.2
✓ GlitchyI’ve played this game for years and mostly enjoyed it. However, over the past week, whenever a mini game appears, it is impossible to win because the items to be “collected” never appear..Version: 8.0.1
✓ Inappropriate AdsI play this game all the time but I am not a teen or a young child. Why on earth would you allow a game to have ads that are 18+?? Know your market. Thoroughly disturbed.Version: 11.9.1
✓ Ad overload!Love the game, plenty of new levels being added all the time. The number of ads however has stopped me from playing the game as much as I used to. Ads between every level and every life. Ads after using my bonuses and ads on top of ads. To make matters worse you need to hit the close option 3 to 4 times with every ad to make it go away. SERIOUSLY enough with the ads. I get that’s how you make money but there needs to be a balance surely..Version: 11.1.1
✓ Used to be good but don’t botherUsed to be a good simple matching game and variations with a frozen theme. They keep adding new short term promotions and freebies and purchasable ‘help’ items (I personally find them very annoying but each to their own). But I’ve finally given up on the game because the built in ads keep getting more intrusive. Plus sometimes the ads are extremely inappropriate for a kids game (eg gambling ads or shows above PG). It’s made it almost impossible to play and relax so I’m deleting it and playing the free Netflix games on another device..Version: 12.5.0
✓ Game freezes after today's updateI can't get into Frozen after updating. Screen freezes and can't do anything. Love the game...please fix this bug....Version: 3.8
✓ Game crashing and support unhelpfulI love this game, but recently bugs and glitches are making it hard, if not impossible to play, and I am again losing daily rewards because of it. I have not been able to open the game since Friday morning (June 17). My iOS is completely updated, I use WiFi to play, and I have restarted my iPad several times, but the game doesn’t even get to the ‘play’ screen before it crashes, which means I’m losing out on the daily reward again. Support takes days to respond and then gives me the same advice that is on their troubleshooting page (which has never worked). Disappointing and really frustrating. Update: still not fixed. JamCity support has been trying to help, but even they have been unable to fix. I tried everything you suggest on your troubleshooting page before I wrote this review. Constantly having to tell your support team that I have a very stable Internet connection, that my iOS software is up to date, and that I have plenty of storage space just increases the frustration. Every time this has happened the only thing that has fixed it is JamCity releasing an update to the game..Version: 11.6.0
✓ No longer as goodI have played this game for several years. Now, this game is becoming like so many other match-3 games: we don’t get to choose when to use boosts, and we can’t earn ice picks through daily log in. I was recently stuck on a level for a week, during which it suddenly earned a “super hard” (or some such) label. I think it also got harder. A few ice picks would have solved it, but I don’t dare use them now that I cannot earn them in a reasonable way. Instead, I thought I’d use a snowball to get past it. THREE snowballs later (that’s 15 additional moves, for those keeping track), and I still hadn’t managed to clear two frozen cells. I finally succumbed and used the ice picks, but when a level is that difficult, it’s no longer fun. I have quit playing other match-3 games that require a boost (or multiple boosts) just to finally clear a level. This one is facing a similar outcome. But I doubt this review will make a difference. After all, who can argue with a near-perfect 5-star rating? Nevermind all the players who have been playing for years. All that seems to matter is making it so hard we have to buy boosts to progress. Can’t argue with money..Version: 9.1.0
✓ Why so many in app purchases!Love love love this game but honestly why are there so many in app purchases? Why not have more opportunities to earn rewards daily aside from having to win 30 levels in a challenge? Or more of the tickets (that don’t expire) that allow you to purchase things for Arendale??.Version: 10.1.2
✓ Very DifficultWhen you initially start playing, the levels are somewhat easy and you move on quickly, but that’s where it stops. I love a great challenge but these levels are soooo difficult that you are forcing people to spend money to move on to higher levels. It’s too bad because it’s a very innovative and wonderful game to play..Version: 12.2.0
✓ Disney free fallWhy does this game keep freezing?.Version: 11.3.2
✓ Longtime player over hereLiterally been playing this game for 7 years (since the first Frozen movie came out!). I am a loyal game player so when I find a game I like, I stick with it. The games use to be challenging but doable. I love a good challenge so I was hooked. The games now? Insanely difficult with out any power ups. The game creators will throw in a couple of levels that will feel relatively easy In order to keep you playing but overall, the joy in mastering each level is gone because YOU KNOW the developers created the level to force the user to purchase power ups in order to pass. The daily rewards are also subpar now so they’re virtually useless in helping with gameplay. Overall, this longtime player is disappointed with the obvious money grab design of this game. Understand that Jam City needs to make money but find a better balance between game experience and purchases..Version: 9.0.4
✓ ArendelleWhenever I go in Arendelle, it kicks me entirely out of game. Keep trying to go back in and same thing. If I do get in and touch the build button it kicks me out also.🤷🏻♀️🤷🏻♀️🤷🏻♀️ Again, this game is just doing the same thing. Every time I go into Arendelle it kicks me right out of entire game. This has been going on for more than 2 weeks. I have restarted my IPad a dozen times with no change..Version: 11.1.1
✓ Problem with latest updateSince yesterdays update, I cannot play. When I open the app, I get an alert telling me I’m a VIP gold member and to press “continue”. The continue button is nonexistent and I cannot bypass it. Therefore I cannot play anymore. I close the app and restart it and I get the same thing. Very unfortunate..Version: 11.8.0
✓ Great implementation of classic game - but buggy?Update 2 - I have downgraded my stars to 3 because of the amount of adverts that have started to appear (mid 2021). They are simply too frequent now, often with two in a row. This makes gameplay frustrating and unpleasant. Update 1 - on endless levels some of the games are pretty much impossible to win without using one or more special powers, which is very annoying as it makes you feel like the developers are deliberately being mean, e.g. level 1133. Original review - As you would expect from Disney, this is a beautiful looking game, but it's also a very nice game to play as well..Version: 10.7.1
✓ MehThe only good I can say about the game is that it’s stimulating and entertaining. They’re costumer support is also outstanding. But it’s also a dreadful confusing box of misery! I have about sixteen thousand Arendelle coins and I don’t wanna spend them on Plaza Junk. Don’t take this the wrong way, but what do I care if my plaza is packed with fountains and flowers??? I’d like to spend them on new avatars, instead of having to play the events for new avatars like the Nokk or Bruni. If you could make this happen, AND make the price of the coin earned avatar reasonable, you’ll have earned five stars from me, even though the puzzles cheat like crazy. Also; how do we unlock Holiday Elsa/Anna for free? UPDATE: beware Golden Ticket purchases sometimes don’t take…contacted costumer support but at this rate it’ll be over before they can help and I’ll never earn the avatar …must be run by Democrats. It cheats..Version: 10.9.2
✓ Facebook!!Why do I have to log into Facebook every day? It always use to stay logged in before the last update, it gets really annoying having to log in again everyday 😏 I would like to add that the support team have been very good..but..although there has been another update today this problem is exactly the same, still have to sign in to Facebook every time 😔 please do another update so that we don’t have to sign in EVERY TIME that you play. Still having to sign into Facebook EVERY TIME that this game is played 😔.Version: 6.8
✓ DisappointedI used to enjoy this game, but the daily bonuses are practically useless now. It is almost impossible to get through any of the challenges without having to purchase which makes it very frustrating. The need to make money is stripping out the enjoyment and you will lose players as a result. One of them being me!.Version: 9.0.1
✓ Frozen Free FallCute graphics and sound effects, however sooo geared to make Disney some much needed money. On ALL of the alternative games you have to win all levels consecutively or it's tough luck and you are back to the start unless you pay up for some 'gems' to help you. Sorry Disney this just smacks of corporate greed, so I will just continue to play the main game and move on through the levels as and when the game allows..Version: 6.1
✓ Need to buy items to continue impossible levelsGame is fun but is set up in a way that you must buy things to continue. If you are okay with this then the game can be fun but frustrating if you don't want to buy the extras! Also have had problem with the game blacking out in extra challenges after the 4th or 5th level when I am about to win the prize after I've already bought and used snowballs to get there. It is set up to go back to first level. This time I was at level 19 about to finish when it blacked out! No other game I have does this nor does it do it when I am just playing a regular level in the game. It is frustrating as I love to play the game but I feel like it might be written in the program to get you to spend more money! Be aware to advance to higher levels is very difficult without in app purchases!.Version: 5.9
✓ Why doesn’t Jam City want people to play these games?Frozen Free Fall and Frozen Adventure, great graphics, fun games, but obviously it is all pay to play now. If you don’t pay and pay and pay, you are allowed maybe 30 minutes a day to play, if you happen to log in when you have 30 minutes of time to play, because your chance to play is at Jam City’s convenience not yours. The best games on the web, the ones we play for hours and hours and days and days, have none of this stupid, outdated, “five lives” or a whole 15 minutes (wow sooooo generous) to play. The best games are ALWAYS unlimited lives. They also offer some daily, valuable boosters/currency, for a very small charge, (less than $4, per MONTH ) along with bigger purchases for those who think its worth that. It’s Jam City’s loss. Oh and by the way, ads that try to coerce interaction by adding more seconds to the already obnoxious 30 seconds ad time, will NOT be watched..Version: 9.4.1
✓ Fix the app, problems continue for last month!I have really enjoyed this game in the past, however recently the game is malfunctioning. For over a month and on several (at least 4) different special events games, the most recent one being the Troll Ceremony, the special items (20+8+8) do not ever get released in the game, which are required to be collected to continue. I even tried rebooting my phone, made sure my updates are current & reloaded the app, only to lose my items that I had already earned & collected. Why can you not fix this? I am very disappointed in the recent lack of quality in this game & if this continues, we will not be playing anymore. Also, why is there not a way to contact the app developer to address these problems? Hopefully this review gets read by someone who can actually fix the problem..Version: 8.0.1
✓ Empty BoxI have always load Disney Freefall, and have become rather addicted to it. But recently the updates have been very bland and repetitive. It now tells me I have won the contents of a box, I open it and something spins out across the screen leaving the box empty and the screen frozen. Even when I restart the idad it happens again! How can I get my freefall back and not loose my points?.Version: 8.9.1
✓ Incredibly FrustratingBeen playing this game for a long time and generally enjoy it. But please, if you are going to make us complete levels consecutively (castle, cake & northern lights), fix the crashing!!!! Have lost count of how many times I have been forced back to level one on the current northern lights period through no fault of my own. Update 22nd April 2018: I am done. After reporting an issue with game progress not saving, when I returned later the same day the game had completely reset. Lost everything. Took 5 years to get where I was and do not have the inclination to do it again. Real shame..Version: 6.3
✓ Ruined!As I've said a number of times before, when this was just a Disney app, it was a lot of fun and relaxing game to play. Since "Jam City" got involved, it has become boring and frustrating making it too difficult for adults, let alone younger players!! The most fun game that was on here was those that featured the 3 different levels, where you has to capture 20 items at the first level, then 8 items on each of the final 2 levels. Not only were those games played for at least 4 or 5 days, and actually gave you a CHANCE to get through the games. Now, those games must be completed within a 24 hour period, and the levels are almost impossible to win! Way to go in ruining your game!! I guess like EVERYTHING these days, it became all about how much money you THINK you can pick from people's pockets!! 😡😡.Version: 11.4.0
✓ Love the game but stuck at a issueSo I love this game. It’s fun, it’s cute, I love it! But there is a issue in this game. I’m on level 19, so close to 20! But the level has a issue. So when the item drops on the screen the item is as usually, is dropping. But when I get so close to the bottom, there’s no matches to get the item to the bottom of the screen. So sense then I didn’t want to play it because I’m gonna lose and it’s been months till now. It’s still like this. I’m very upset of the game and I wish it gets fixed. So the update came, I played it, and nothing. It’s still the same as before. They really need to fix this. Edit: you guys don’t listen to me. I was being nasty boi when I write this. Other than that the game is fine quite descent game! But I did see some people did complain that there were other bugs than this, but like I said do not listen to me. What I complain about in the game perfectly normal! Nothing wrong. Sorry I was being nasty about this game. Anyways you guys have a good day and enjoy your night..Version: 9.2.0
✓ Why is there suddenly adverts?I’ve had this game on my phone for 8 years and have never had an advert to sit through ever! I happily play, use my lives up, and then wait till later in the day when they’ve renewed. If the ads are here to stay I’ll be deleting the app. Such a waste of time!.Version: 12.4.0
✓ Cannot see friends progressOverall it is a brilliant game and you don’t need to spend money to progress. You just need strategy and patience. So why the one star rating and not 4 or 5? Since last update you can no longer see friends progress so it now becomes a personal challenge which takes the fun out of it. Please re-instate this and bring the fun back. Also don’t like the idea of having to log in every time I open the app to send lives. You really need to sort this out in a further update. I am seriously thinking about deleting this game unless you are able to reinstate being able to see friends progress..Version: 6.6
✓ Most aggravating game everI download this and played it when it first came out and really enjoyed it. 4 years later I thought I’d give it another try. BAD DECISION! They have changed the game and the algorithms to make most of the higher levels nearly impossible or flat out impossible to win unless you BUY lives and other tools to help you win. I NEVER spent a dime on this game before. This time I did spend a little bit because I thought I was rusty. No. I’m not. The endless “Shuffling No More Moves” happens wayyyyyy too often. Forces you to make moves even though they do you no good. You go through life after life and aid after aid (snowballs, ice picks, etc etc) all to end up losing the level and all of those tools. I’ve now deleted it and will NEVERRRRR play this pissss poor game that is NOT FUN to play anymore. Disney, haven’t you already earned enough money off of Frozen? Now you need to bilk people who want to have fun, only to become frustrated with your obvious money push to buy, buy, buy. No thanks. What a waste of time..Version: 6.6
✓ Advertisements have ruined the game.I’ve been playing this game for several years without issue. Lately the advertisements have ruined gameplay. I cannot play two levels without an advertisement. I used to play up to 5 fails before I would quit, now I don’t often get to play two levels or 2 fails without an advertisement. The advertisement is only avoidable if you quit the app and restart I much later. This’ll be removed from my account if something isn’t done about the frequent and obnoxious advertisements. Bathroom game down the toilet..Version: 13.0.0
✓ Nasty adsNasty ads have been snuck in between levels in the latest update! Such a waste of my time. I’ll never be influenced by these dumb ads and will delete this game if the ads continue! Too bad, I‘ve loved this game for many years now! 😭.Version: 12.4.1
✓ Update glitchAfter the last update I am unable to play, can only select new event which takes you to arendale, then shuts down game!.Version: 11.3.0
✓ Ad ad adIt forces you to watch long ad almost every single game. :(.Version: 11.0.2
✓ Why the change?Just wondering why are the gold coins only worth 3 now instead of 6 like they used to be?.Version: 11.4.0
✓ Brought itemsI've been charged twice for items when I only wanted once and I didn't get either of them. If this didn't happen I would give it a 5 but it's only a 2 now.Version: 1.5.1
✓ Frozen rewards poor customer serviceVery disappointed with this. Game is good. it the rewards are not reliable and customer service not good. I bought a golden pass which is meant to enhance the experience of playing by earning rewards as you achieve challenges. well it froze in day one and didn’t work. I contacted customer care - after 7 days of messages backwards and forwards where they tried to fob me off with a few token rewards which is nothing like what I would have got had the pass worked. they have ignored a request for refund. Second time it’s happened. Very shoddy and won’t be using this app anymore.Version: 12.6.1
✓ Sneaky Company!!!Wow. So many ads now (I’d say triple the amount from when I first started playing). They used to make ads optional (when you want a free upgrade or prize) then you’d have to watch an ad to receive the item. Nowadays, ads are pushed relentlessly. You want to continue with your existing lives? Watch an ad! You don’t want to play anymore? Watch an ad! Worst of all, they started posting ads with voices/music and if you click to mute the volume, they open up a browser for the ad. If I wanted to see the ad, I’ll click on it. Clicking the “mute” button should NOT be used as “clickbait” to open up an ad. This game sucks! Developer general (nonsense) response: We are working hard blah blah blah 🤣👇🏻👇🏻👇🏻👎👎👎.Version: 12.4.1
✓ No Moves???I can legitimately say that I have thoroughly enjoyed this game for YEARS! However as of late I have been experiencing glitches that are becoming costly to me and I’m not understanding why? Prime example...I am currently playing the latest chapters of the Northern Lights pop up games and every level began with zero moves. I am one of many who purchases the bundles or in house purchases to continue to advance. With these particular levels they have to be won consecutively in order to win the overall prize. But if I’m already starting with no moves that means I have to add some in order to complete the stage and here is where the cost is incorporated. I’m not sure if it’s a glitch or marketing ploy but I’m not a fan! I’m currently on level 4 of 5 with 3 days to complete before it disappears and I don’t even want to finish with fear of losing and having to start over because I do not want to pay for anymore power ups all due to beginning with no moves in the first place??? Make it make sense!.Version: 7.5.0
✓ Why does game keep crashing g and making me lose a liveReally frustrating! I thought this game is dead now but you’ve had updates as recent as 1 week ago..Version: 11.8.1
✓ Some levels not enough movesLevel 469 is absolutely impossible without using your bonuses. I have found this to be the case on several levels lately. The one I’m talking about only gives you 31 moves and it’s nowhere near enough. You have to light the fire, which releases the flowers, destroy the flowers which takes up loads of moves once this is done it releases a colour gem which you need to get rid of the stained glass window which blocks the socks coming down then once that is removed you can actually begin to complete the set task but by this time you have less than 10 moves, if you’re lucky, sometimes less than 5 or no moves left at all, and then you have to dye 8 sets of socks! The longer you have to play the same game to move up the more boring it becomes. I don’t mind using the odd bonus to finish a level but on several levels now I find I am using five or six. A lot of the time it is luck with this game because if the wrong colour gems are continually sent down you have no chance no matter how good a strategic player you are. Recent update has stopped the ‘speed up’ option. I am disappointed they have removed this as we are all sitting in our homes with nothing to do due to Covid 19, once your 5 lives are gone it’s at least 30 minutes before you can play again, they are just wanting us to pay for extra lives! Come on Disney we are all at risk of losing our jobs due to this!.Version: 8.9.1
✓ Developers completely ignore what people wantQuit playing this game after they introduced this new horrible design and game become as clone to candy crash, left negative review then along with other negative reviews the other people wrote not being happy with the update and asking to bring the old fancy design back, that obviously didn’t happen so here we are, I’m deleting this game to never come back. How disappointing!!! Keep ignoring what people saying! You are very good at this frozen free fall! :((((.Version: 7.2.3
✓ Crappy pop ups from Disney!?!?New to Free Fall from Disney, pop ups!?!?! You’ve got to be kidding. This used to be my go to game for many years. I am now deleting because of all these pop ups. Does Disney not have enough $$$$????.Version: 11.5.1
✓ Disney Frozen Free Fall GameCrushing disappointment. My favorite online game ever has been stripped of both fun and enjoyment. Have spent hundreds of dollars to buy aids on difficult levels since beginning. But usually needed one and done. Now, one aid isn’t enough. I’ve completed two full maps and almost 3000 levels on endless map but I’m giving up. Loved this game for the exquisite animations and challenging puzzles. Now all the animations are flat and sad, not Disney-worthy. For example, the current special ticketed event to celebrate Anna’s birthday — win levels and events to get tickets to redeem for Arendalle decorations isn’t like previous events. Anna & Elsa are animated with “forced to do royal appearance” faces that are solemn, sad and joyless. Who needs that? Plus, the algorithm has changed. Multiple purchases are needed to win a level, not just extra moves or a snowflake but all aids, for most levels. The game has lost it’s fun and sizzle. Sorry Disney sold the game to JamCity..Version: 8.9.1
✓ Task Board issuesI love this game, have played it since I found it in 2013. It’s relaxing and fun, I think the sound effects in this game are what keeps me hooked on it- as silly as that sounds. I’ve loved the Arendelle Plaza updates and when I saw the Task Board update I was very excited! However, why do the “tasks” require you to place objects in spots where previous tasks have already had you use? It’s like the game makers have favorite spots. As a player, I would like these tasks to help me fill up my Plaza. Not constantly replace items in the same spots. Kinda pointless in my opinion. Edit: Thanks for your reply but I think you’re missing my point. I’m aware of how to move & replace items around the plaza. My issue is the Tasks have you place things in spots where a previous Task has already made you use. As in, yesterday’s Tasks & today’s Tasks are both having us place items in the exact same spaces, rather than using new ones each time. Just makes more sense (to me) to have the Tasks eventually fill up every single spot in your Plaza. This way, over time you will end up with a fully decorated Plaza (so long as you complete each task.) I hope this helps. Perhaps I wasn’t clear before. Thank you!! 🙏🏻.Version: 6.3
✓ Ads introducedI have been playing this game for several years, and have enjoyed working through the levels but in the last update unwanted advertisements have been introduced without players being advised. Poor form Jamcity and Disney..Version: 12.4.1
🙂 Disney Frozen Free Fall Game Positive Reviews
Disney Frozen Free Fall Game works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Disney Frozen Free Fall Game.
⛔ Disney Frozen Free Fall Game Problems
