YouTube TV App Negative ReviewsGoogle LLC

YouTube TV Negative Reviews

3.8
3.84029 star

Total 26 Negative Reviews

YouTube TV App Complaints & User Negative Comments 2022

YouTube TV app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using YouTube TV? Can you share your negative thoughts about youtube tv?

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YouTube TV for Negative User Reviews

No help availableI’ve had this lovely service for at least six months. My family and I enjoyed it and never had any issues. Within a months time my husband, son and father in law couldn’t log in. I contacted the ONLY department they could help and they gave me password reset info????? The app kept asking showing them the “Already a member” page and my poor father in law made the mistake of charging it on his account(I’m sure that’s what the developers want). Then it finally happened to me, now I’m kicked out of the app. I’ve tried to cancel the subscription,, renew the subscription, add my family group, delete the family group. And now I’m receiving an error message. There’s still NO HELP AVAILABLE. Oh, unless you need your password reset....which I don’t. I’m not sure if the app crashed but I’m very unhappy..Version: 2.34

Great concept, not perfectI was super excited to download this free trial to watch the World Series. I think this has super great potential. However… In order to watch a show on your TV, you have to screen share from your Apple device. So that means… First, that anytime you want to use Siri to talk to text, your show will end. Next, every time I try to watch a show on-demand and it gets to commercials, it automatically crashes. That makes me have to completely close the app and restart it. Very annoying. Last, if I’m trying to browse the web while I’m watching a show, certain sites will make the show crash as well. I tend to multitask a lot while watching TV, so these are relevant problems for me. If you can handle watching TV without being on your phone and letting your phone do its thing while it broadcasts a show, you should have no issues..Version: 1.10.7

Good service but need package optionsThe service is really good but the idea of leaving cable for better options at a lower price is slipping away very fast and will be no better than cable if this continues. I’m starting to look for other options. If you’re like me and don’t need large packages of networks at a high monthly subscription prices then you’re probably upset like myself who got more networks forced upon them at a big price hike. I’d like to see package choices or even better the ability to select per network. Why pay money for networks that you could care less about. How about letting the consumer choose. When you’re looking to cut costs, getting a surprise increase in services and price is very disappointing from a service provider you once really liked..Version: 3.15

Pretty goodOverall, a fantastic service and channel availability, if YTTV meets your channel needs. However, one major flaw in the app that I’m shocked still isn’t available - you cannot easily scroll the ‘guide’ ahead to see what’s coming on later, for more than one channel at a time. You have to pick the specific network, then view upcoming airings, but can’t do this at the level of being able to see more than one channel into the future. This CAN be done on Apple TV, but not iPhone (somewhat understandable, but other streaming services manage this just fine), NOR IPAD (not understandable with all the real estate...they do however give you two airings (currently live and next), but no more). Please add, and the app will be up to speed with what you’d expect from a TV service..Version: 2.41

Shows watch/marked watch won’t disappearLately our recorded shows will not reduce the numbers of shows still need internet watched. Or if we watch all four shows it still says 3,4,6 still available. It’s frustrating because before we could watch a show it would be marked and disappear until a new episode was available. Now if we mark all shows watched it still will say 4 new shows. What happened to them updating as we watch our shows? We already went into setting, we’ve restarted the app, we’ve logged in and logged out. It’s frustrating when we pay for this service and we are unable to update our listas we go. It was one of the main features that helped us decide on what streaming app we were going to use! Hopefully it is fixed soon! Unhappy with service! Missy.Version: 5.15

Terrible picture qualityWhen I open a new channel, it defaults to auto picture quality. And for some reason this means that it is a total blur for 30 seconds until either it figures out that it can do better, or I manually change the quality. It should have a setting for a preferred picture quality to start watching with. Also, it takes about seven button clicks to change a channel. It is virtually impossible to be watching one game while clicking over occasionally to see what is happening in another game on another channel. Changing channels should be one of the easiest things in the world for a TV replacement, but on this it takes exiting full screen, then minimizing the picture you are watching, then finding the other channel in the guide, then loading it up, then changing the picture quality so it is watchable. It's absurdly hard for a simple task..Version: 4.19

Terrible ffwd & rev | mediocre navigationThe fast forward & reverse controls in this app are absolutely terrible, which makes it extremely difficult to deal with commercials & app bugs. There’s no TV/channel guide, and the navigation to find what you’re looking for is mediocre. Further, the app still has a terrible bug, where... when your mobile device is at rest (i.e. when your screen is black) and then it’s reconnected to an in progress Chromecast, it sometimes won’t reconnect to the current point in time, but instead, to the beginning of the show that you’re watching. Coming back to my first point, with the terrible fast forward & reverse controls, it’s a royal PITA to get back to the correct point in time for the show that was previously in progress..Version: 2.49

Freezes, forgets, fails. Total waste of money.App often freezes up, constantly forgets where a show is paused, and crashes just often enough to make google more money from ads embedded in shows. Borders on being a scam. Support is like talking to a room full of deaf crickets, they don’t listen but constantly chirp the cut-and-paste party line. Been with YouTubeTV six months, half has been free from credits given because of service failures, app crashes, etc. It’s just not worth it, I’m leaving once last month of free credits ends. Also, they lied to me, said I could share account with family, but since I use a Google account for my email, they won’t let me. Same price as everyone else, but they won’t give me the biggest feature that I came to them to use. Total rip-off. Read the fine print before they rob you of basic features. Dumping this at end of month..Version: 2.39

A good idea but some issuesOverall, my family enjoys this app. We get a better picture casting local stations than we do using our digital antenna, and we like having a library of our favorite shows. However, the functionality and access need to improve for this service to truly distinguish itself. The Chromecast and our phones (iPhone 7s) often “lose” each other and we can’t pause or otherwise control what is streaming. The app in general is cranky and often freezes or quits. Also, major stations (including the CW) cannot be streamed/recorded live in my market (a metro area of two million people). It’s frankly not fair that other areas get more stations/service for the price. This would be a five-star app with some bug fixes and better channel availability..Version: 2.00.9

Horrible Experience - Want my $$ BackFor $39 a month I couldn’t log into my account to watch on my iPad no matter how hard I tried. There seems to be a software issue. Also, without notice after the trial period ended, I was charged for another month. I immediately tried calling YouTube’s office to try to get it cancelled, but the office was closed over the long Christmas holiday weekend. I called on the first day they were to be open, but still got the voicemail that they get were closed over the holiday. This went on for days. So, nobody was ever available. You also cannot unsubscribe on the app, so you have to research that. I deleted the app. Way too expensive and without being able to watch on my iPad, pointless. I tired, but found the app to be a frustrating waste of my time and $$. Wish I could get my money back..Version: 1.11.7

Three big problems...I would give this five stars, EXCEPT for three big issues that each deduct a star in my book: 1-On live TV, there's no easy way to see what's up next. If it's 4:58 the app does not show what's up at 5:00 on the channel line up, you have to wait until 5:00. 2-Ads. When watching recorded shoes in my library, I cannot FF, I must sit thru several ads, even though I'm paying for this service. 3-Clunky navigation. For instance, I hit the 15-sec rewind to hear a line I missed, and the app started a new set of commercials. Or sometimes I attempt to go forward or back 15-secs, but because the controls are so tight it selects the"next show" function and I have to go through a whole chain of laborious steps to finally get back where I was. Correct these three and you'll get your five-stars..Version: 2.05.5

Pretty amazing technology, but seriously flawedI was hoping this app would suffice to replace my standard cable television, but unfortunately, I can’t watch an entire episode of anything without a video-killing bug ruining the whole thing. Specifically, about 3/4 of the way through a television series episode, the video glitches and odd things begin to happen: the audio track jumps to the beginning of the episode, the video freezes for a moment and then continues to play under the audio from the beginning. And then the advertisements! Oh goodness! For $50/month, I would expect fewer ads, but there they are every 10 minutes: 2 to 3 ads at a time. And guess what? When you have to close and re-open the app to find your place in the episode you were watching, EVERY. SINGLE. TIME. You try to track through to the spot where you left off. The episode starts to play, and then a series of ads immediately kicks in. Missed your spot? More ads. It is infuriating and app breaking. I am using a first-generation iPad Pro, for what it’s worth..Version: 2.49

Chromecast DisconnectsMy review echoes that of other users. The app disconnects from my Chromecast often. This almost always happens when I either lock my iPhone and I unlock my phone, or when I switch between another app or go to my home screen. This seems to be a similar problem with other apps like Netflix, but they seem to handle it better. It seems to me Google should be able to fix this behavior as they should be experts in implementing their own API, or they should prioritize this bug higher in their backlog if they already know about it. I would also like a way to turn off live previews of channels. Sports scores have been spoiled a couple of times for programs that were in the process of recording that I was intending to watch from the beginning..Version: 2.02.7

Used to be great, now freezing a lotI don’t understand why this keeps happening on my iPad, but this app always worked great until a few months (and a few updates) ago when the video would start freezing but the sound keeps going. Then sometimes everything freezes with the buffering spinner going, or often the show will skip around and it will take you back 20 minutes or so in the show ... sometimes just the picture and the sound is up to date, sometimes both the sound and the picture skip backward. I have very fast internet and sometimes I try to make sure it’s not my WiFi so I switch to Verizon ... doesn’t fix the issue. The only way to get it back to normal is to close the app and reopen it. But it will inevitably happen again. I have only noticed it during live programming, and it only happens when watching one show for while, maybe 5 to 10 minutes or more without changing the show/channel. I am not having this issue on my Apple TV, my desktop iMac using Chrome or Safari, and I haven’t noticed it on my iPhone either, but I don’t use that to watch TV as much as the other devices. Please fix it, because I love the service and the freedom I get by being able to have my iPad be my portable TV all over the house as I am getting things done around the house, sitting on the back porch, etc. I did try to hard restart my iPad as well, that hasn’t helped the problem at all. PLEASE FIX THIS! IT IS DRIVING ME NUTS!!!.Version: 4.29

Getting too EXPENSIVE.Was $40 and now $65! We need tier pricing. I don’t need all those added Chanels NOR the continuous PRICE INCREASES. To watch in my home TV you have to have internet. Well that is around $79 a month then add YouTubeTV’s outrageous increased price of $65! That makes $144 FREAKING DOLLARS A MONTH!!! WE CAN GET CABLE, INTERNET and a TON more for less money through the cable company now. Yep, for $90 a month. Google/YouTubeTV has forgotten why we QUIT CABLE! OVERPRICED SERVICE that we can not afford. NOW YOUR DOING THE SAME DARN THING! We are teased into cutting the cord with your original lower price and in a few short years your screwing us. PLEASE START A TIER PRICING PLAN WITH A BASIC MEMBERSHIP NO MORE THAN $40! It’s nice to watch over my phone when I’m not home but we want to watch on our TV and now your TOO DARN HIGH! Come on guys. You’ve gotten GREEDY! We could care less about all the extra FLUFF Chanel’s your adding..Version: 4.40

Issues With Movies & Shows Restarting At The EndWhile I do enjoy the live tv aspects of this app and the channel selection, there seems to be a glitch which will restart a movie or program that’s not live towards the end of whatever you are watching. I just spent an hour and a half watching a movie and never got to see the last 10 minutes of it because it restarted at the beginning and you can’t go back to the ending! Please help because this makes watching anything else other than live tv on this app rather pointless. UPDATE: As of the last 2 days all of a sudden nothing will play off the app on my iPad. The buffering wheel just keeps spinning. I’ve tried resetting everything and it still doesn’t work..Version: 2.34

Needs workNeeds work When you hide channels that you don’t want to see but every now and then, you have to add them back to your list to watch them. Then I have to remove them again just so I can only see my regular channels that I use daily. Need a list of “your list” and a “view all”. Would also like to be able to set where I want it to open to. I’d like to set it to open Live TV because that’s what I use the most. But I have to wait for it to load then I have to change it to Live and wait again. Would also like to be able to view the evening lineup by swiping down the timeline. It’s 6pm but I just want to see what’s on at 9. I have to leave my view and go to the channel. I should just be able to swipe down to 9. If I like it set a reminder to come back and watch at 9. I want to be able to see all channels at once at 9, not click each individual channel to see 9. Thanks!.Version: 2.39

YouTubeTVPROS: you get your local channels, the staple channels such as ABC CBS NBC FOX etc. and a variety of sports channels. CONS: we have experienced CONSTANT problems despite the fact that we have high speed internet such as not being able to change channels because it will change on the phone but not on the TV and then no longer pulls up the TV to cast to so we are left to uninstall & reinstall the app EVERY time and programs not playing just to name a couple. Also not a very wide variety of channels to choose from. While you have options to choose from for sports, there's a deficiency to offer popular alternatives like possibly HGTV, GSN, Lifetime, Hallmark or any type of cooking channels. So when comparing pricing and channels offered with dish networks, it's really not worth the trouble to pay the same or comparable for less channels and less conveniences so I'm glad a free trial was offered to know what the service would be like before buying, although I've heard canceling is just as difficult..Version: 1.11.7

Local MarketGenerally, very happy with Google services, but this one is terrible. First, I was asked if I wanted a free trial, then I was automatically subscribed and charged $40, which I didn't realize until I saw an email confirmation that I had signed up for a recurring subscription. Then, when I tried to use the service to watch LAFC, the team that wears YouTubeTV on their shirt and of which I am a season ticket holder, I was told that the match was not available because I am currently in SF. When I reached out to customer service for an explanation, the response that I got was that there was nothing that they could do about the match that had just started, but that I should change my local area once I returned to LA and then I would have the OPTION of recording the match next time I was out of town. I go to matches when I'm in town, so why would I need this subscription if I can't use it outside of the Los Angeles market area. Now, iTunes is telling me that this subscription is not eligible for a refund, even though it was A) not clear that I was committing to pay $40 B) to watch a match that was never going to be available and C) cancelled my subscription as soon as I found out that I had been charged. Thanks for stealing my money..Version: 2.33

Worst entertainment/streaming app. Steer clear of ad expressIt is full of ads. Ads at every few minutes. If you ever even close a vide you will be punished with more long ads. Each ad is more than 2 minutes in length. Just when you are in brink of a climax in movie/show it resets and shows an ad and then starts from beginning. If you try to go back it doesn’t let you. You are forced to force shut app and reopen. When you continue you are again greeted with tons of ads. I felt like as if they should pay me to see so much ads. If you charge someone for subscription how dare you greet them in such a manner by these constant ads. The only one benefiting is Google earning massive revenues from ads and subscription cost at the same time draining you of your precious time. If you believe me steer clear of this app otherwise give it a go you’ll have similar reactions..Version: 3.41

Totally disorganized!This service is a total mess. You can’t surf for a show because they “pick for you” what they want you to watch. This app and service is garbage, especially if you are used to looking at a guide and want “your favorite channels” and times to watch or record. I can’t find any show that is live on the channels I want, or more than 15 minutes ahead... I would like to see what is on channel “XYZ” 2 hours from now, but, apparently that’s an impossible task. I don’t want to waste hours looking for a show. If they could get a decent guide that shows ONLY your channels and times of a couple of days ahead, this app/service could be tolerable. But as it is, it is totally useless to me. I’d rather continue to be ripped off by my current provider at $100+ per month than pay $50/mo. for something that is not usable..Version: 4.03

DisappointedI am sorry that I won’t be returning as a customer. While I did actually really like the service provided (when I actually got the service) I think you need a better system in place for people that move. I think it is not worth the headache that I have gotten when not once, but twice I have to request a refund due to home area restrictions that cannot be resolved without unsubscribing and going back and resubscribing. Then when you resubscribe and download the app, you get the same error message about limited access (which actually means no access) and have to do the whole refund process over again. This is something that you guys should look into in the future. I’m just one subscription lost due to this. Not a big deal for you. But it’s a big deal to me just because of my time and effort wasted alone. Hope this doesn’t start happening to more people and you start losing more subscribers!.Version: 2.49

Tap Tap I’m out.Signed up at $35/month. Great deal. Finally got controlling the app down with my phone, invested in a Roku remote. Perfect. Now paying $54. They added content that I do not use. Hoping the the increase of subscribers would pay for the extra content, but alas NO. They added more content. But am unwilling to explore to find value. I will assume their market research department said “if we add channels the consumer will see value and we can price lift $10 each time.” Dear Gentlepersons: there is only so many hours in the day. Please make an option of limited content selection and I will be happy to stay. Personally I adjust my consumer behavior on a “communications bucket list”. Hardware, cellular access, internet access, movies, tv, apps or software”. $64 on top of cable internet access (monopoly in my neighborhood) is over $150.”.Version: 4.26

Frustrating to pay for commercialsWhen watching recorded shows from the library you cannot fast forward through commercials. Even if you want to skip to the middle of the show. You can fast forward through the show to the next set of commercials. Then the fast forward buttons disappear and you have to watch sometimes as many as seven commercials. Just to make matters worse there is a timer that shows the remaining length of the current commercial and how many commercials follow before you can watch your program or continue to fast forward again. Just waisted 25 minutes trying to watch AGT. App would play 7 commercials then freeze when trying to load programming. Each time tried playing again it would play commercials just fine and freeze at the end of commercials. It’s a horrible app unless you find value in paying to watch commercials. Seeking other apps now..Version: 2.07.2

Decent content.....software needs workLove being able to record sports. Love being able to record LOTS and not running out of space. Quality is good, if you have good wifi connection. That all being said, software can find many ways to get to a black screen of “something went wrong, try again”. Also, ability to “schedule” recordings is kindergarten level logic at best. Multiple times something that “scheduled” didn’t record. Doesn’t handle multiple access point homes well. Lots and lots of other issues and while tech support seems to want to try and help you — they will conclude that they have solved your (THEIR) problem, sometimes when they really haven’t..Version: 2.49

Crashes too much!I believe I was one of the first subscribers in my area. The app worked flawlessly, but not anymore. When watching recordings, the program regularly stops after 40 minutes regardless of program watched. The program then starts from the beginning. I have to restart my phone to continue watching from the interrupted part. Now when watching a show that is recording and if I don’t catch it from the beginning and ask the app to display it from the beginning, the show repeatedly starts over from the beginning on its own while I’m watching. It is extremely frustrating! My price is scheduled to increase to add more channels I don’t care to watch while the channels I inquired about having added haven’t been added and there is no communication about if they will be added. It seems like soon after I recommended the service and app, the reliability tanked. I’m not going to pay more for worse and not getting what I want. I use an iphone 8S plus with the most updated ios..Version: 3.16


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