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Microsoft Surface App Complaints & User Negative Comments 2024
Microsoft Surface app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Microsoft Surface? Can you share your negative thoughts about microsoft surface?
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Microsoft Surface for Negative User Reviews
✓ Frustrating experienceManaging these headphones is a full time job. Super buggy, hard to connect, and frustratingly finicky..Version: 2.85.600
✓ Doesnt connect to headphobesHeadphobes work great, but this app doesnt connect to them, so its useless, a bad joke, which is the norm for MS software. Hardware is great though..Version: 2.67.600
✓ Glitchy ConnectionIt constantly has issues detecting my Surface headphones when they are connected. The EQ is nice but wish there were a few more bands. These have boomy higher frequency bass but not enough low frequency bass by default which you cannot properly tune with the app EQ..Version: 2.715
✓ Please fix!I just paid $250 for what I thought would be great headphones. I can't get them to connect to the surface app. I may have to return them..Version: 2.671
✓ BrokenWorked okay for a while but now can’t even attempt to connect to my headphones — says “cant connect” straight after I click to pair. Reset everything, still busted. Headphones are only 3 months old..Version: 2.67.600
✓ I want my money backSurface ear buds worked maybe 5 times. Now I have a constant red light on and they won’t pair anymore. After reset I get a constant white light but they won’t connect anymore to my IPhone X. Difficult if not impossible to get support. Still working on it.Version: 2.817
✓ Surface App replaced Surface Audio App & no longer works w/ headphonesNot sure why Microsoft decided to do away with an app that was working perfectly fine with the Surface Headphones & replace it with one that can’t connect to the Surface Headphones? Couldn’t connect the new App to the Headphones, so factory reset the Headphones… and still nothing. It’s fine, I didn’t want to customize my Headphone settings or quickly adjust connections. Mind boggling..Version: 2.540.0
✓ Doesn’t connectThe had the surface headphones 2 for a few months now and the app refuses to connect with the headphones even though it’s already connected to the phone. It worked in the first few months but it just refuses to accept them..Version: 2.67.600
✓ BrokenDoesn’t work. Doesn’t detect headset..Version: 2.977
✓ No good ! 0% !Not good at all, 0% satisfaction !.Version: 2.977
✓ Doesn’t workTried to connect, doesn’t even work.Version: 2.67.600
✓ Will Not Connect iOS AppWhat’s the deal? Surface Headphones 2 will not connect to iOS App? I cannot get the control functions to work? Please fix.Version: 2.67.600
✓ Worse app created for a product....I love my headphones and have both windows/android and Mac/IOS eco systems. But this apps offers really bad customization and experience compared to the windows version. It makes no sense to have so much different products on two different os for the same product. The pair system doesn’t work properly it asks for a re pair even if they are already paired. Really bad experience when the windows version is close to a 4-4.5 rating..Version: 2.67.600
✓ Won’t Detect HeadphonesWon’t detect Surface Headphones 2+. The phone’s OS detects them and can pair fine, but the Surface app is stuck on searching for them. After having paired with iOS directly, this still can’t detect the headphones. Similar issues in Windows 11, BTW. Absolute garbage….Version: 2.977
✓ Won’t let me log inI try to log into my Microsoft account, but it just says “Authenticating” for 30 seconds and then it does nothing..Version: 2.977
✓ Finally Some Improvement!Glad to see the developers finally put out an update after 8 months and addressed many feature concerns such as dark mode, landscape screen orientation (for iPad), etc. The next step would be to allow access to the app on MacOS. There are many people who want to use their Surface Audio products on Macs. Either you can implement this through an official Mac app, or even easier, just allow the iPhone/iPad app on the Mac App Store. With Apple Silicon (M1) you can run iPhone/iPad apps on Macs. It requires minimal effort from the developers. Please consider this! Good job on the new update and please update the app more regularly..Version: 2.85.600
✓ What a joke - the ads work great 👎🏻The app rarely connects to the Surface Headphones and no improvements have been made aside from the removal of Cortanna features. Constant red light when connected and playing music. BUT THE ADS. ADS WORK GREAT. WHAT I REALLY WANT TO SEE WHEN IM TRYING TO MODIFY THINGS IS TO BUY ANOTHER CRAPPY PRODUCT. GREAT STUFF MS. It’s good to see how they’re not bothered about the products when they’re basically a SAAS company. Won’t be buying another “Surface” device until this priority has changed..Version: 2.977
✓ Authentication brokenThis app has become worst. Now the authentication is broken..Version: 2.866
✓ Not so seamlessWish it was easier to switch between devices with the surface earbuds. The app used to work ok for it, now it doesn’t and takes about a min to figure it out. Hopefully these issues get resolved with the new surface app..Version: 2.540.0
✓ Doesn’t know headphones are already pairedNever got to test the app. Headphones connected right away out of the box. While listening to them I down loaded the app. Headphones still playing but app wants me to pair the headphones ?? Not impressed! Guess I have to unpair and the pair through the app !???? Who knows !.Version: 2.18.600
✓ Bluetooth pairing issuesReally disappointed with this app, the iPhone settings and this app struggle to work together..Version: 2.18.600
✓ Doesn’t See HeadphonesHeadphones are connect through Bluetooth and the app keeps searching..Version: 2.977
✓ The latest update brought Ads on the app.The latest update has ads in the app what you see on the application page and what you get are 2 different things. The app now contains ads front and center. Proudly Microsoft. I’m sad that this is the company leading the ai wars. Because if the inevitable win we will all be watching ads before chatting with our new copilot assistant..Version: 2.977
✓ Horrible appTook me 2 hours just to pair surface headphones 2. Just horrible in general. There’s also no option to disable the noise cancelling being turned down when you answer a call or listen to a voice message automatically, which is completely distracting and downright stupid..Version: 2.18.600
✓ Unable to use featuresI can no longer use the app to adjust levels and whatnot. $300 for what?.Version: 2.977
✓ Great headphones, garbage appThis app is terrible just like any other software put out by Microsoft. It’s just as if its designers never used a smartphone before. May they’re still using Windows phone?.Version: 2.540.0
✓ Does NOT connect to headphonesI just got my surface headphone 2 and the app keeps on failing to connect. I am connect to my phone and the audio is working but the app can’t finish the connection setup. Then what’s the point of this app?.Version: 2.18.600
✓ Not yet used.I’ll let you know when it works..Version: 2.977
✓ Fix this ****As the title say, tried connecting 12 times in a row and says it couldn’t connect even though the headphones are in fact connected to the device. And yes I did a full resync on ALL devices to get it to work..Version: 2.18.600
✓ 程序功能太次了整个程序没甚么功能！想不到微软做东西这么不用心！.Version: 2.555
✓ Run far away from this appThe app is super clunky and slow, I’m using it with the surface headphones and it’s slow to pair, the customization settings are too sparse and the app itself is questionably designed which is a shame since the headphone hardware is good. Overall the horrible software brings the excellent hardware down. Very typical Microsoft experience 😬.Version: 2.591
✓ Fails to load when connectedWhen the app loads it works very well and is very intuitive but very frequently you will experience when the headphones are connected to your device and music is playing, you can see the device in the Bluetooth devices and it being broadcast to but the Surface app just doesn’t load..Version: 2.977
✓ Surface headphones won’t connectThey connect to fly phone perfectly find but the app is completely broken and won’t recognise them at all.Version: 2.591
✓ Poor functionalityMultiple attempts are required to get the app to recognize the headset when also paired with laptop. I expected more from a Microsoft product that claims to be able to connect to multiple devices..Version: 2.977
✓ BadDon’t wast time on this.Version: 2.9.600
✓ Give it another chanceIt’s quite unfortunate that Microsoft discontinued their Surface audio line. The Surface headphones, with their convenient dialers for adjusting volume, were truly impressive. However, I believe that if they had also included Xbox wireless compatibility on the headphones & earbuds, they would have sold better..Version: 2.977
✓ App won’t connect to headphonesI previously had an iPhone 6s and had no problems connecting my headphones to the app. Everything worked great. Having just upgraded to an iPhone 12 and the latest OS, I can’t connect at all. If this is a known OS compatibility issue then please speed up a fix otherwise I’ll have to return the headphones..Version: 2.67.600
✓ Needs an iPad version.I love my Surface headphones but the app could do with some additional features, especially an iPad version so it can be used in landscape. I listen to Spotify a lot on my iPad in landscape view so that would be appreciated..Version: 2.67.600
✓ Pairing is painfulThere is no way to easily switch between paired devices the way the Bose Headphones do, and I have to frequently un-pair and re-pair to get it to work..Version: 2.540.0
✓ This ain’t my surface it not useableHere it is.Version: 2.977
✓ Doesn’t syncIt does not connect with surface headphones 👍🏻.Version: 2.977
✓ Horrible app to use compare to othersIt’s soooooo difficult to get my surface headphone connected to the app, even when my headphone is already connected to my phone..Version: 2.9.600
✓ Frustrating Headphones and Limited AppGetting these headphones (specifically the microphone) to work with a Windows 10 laptop has been a chore. And some of the default settings on the headphones are annoying (maximum noise cancellation when turned on, reading my computer name back at startup, auto-pause feature) and cannot be changed..Version: 2.85.600
✓ App Nearly Impossible to Pair to HeadphonesI have owned these headphones for 2+ years and have never been able to get this app to work properly. Like the title says, this app is effectively useless. Even with the headphones connected manually via settings it still goes into pairing mode limbo. If you power cycle your phone/ the headphones and open the app back up it will show up, prompt you to play a sound which has never in my case and then tells you something went wrong and to power cycle the headphones. Garbage, avoid at all costs.Version: 2.591
🙂 Microsoft Surface Positive Reviews
Microsoft Surface works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Microsoft Surface.
⛔ Microsoft Surface Problems
