Mendocino Farms Negative Reviews

Mendocino Farms App Complaints & User Negative Comments 2024

Mendocino Farms app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mendocino Farms? Can you share your negative thoughts about mendocino farms?

Mendocino Farms for Negative User Reviews

✓ Improve App!!!!App is not user friendly. For example, today I want to order the sandwich exactly how it comes, but it still makes me choose, “change chef’s recommended bread”, and then pick the bread that the chef recommends, ugh. This does not make sense. It never saves my favorite meal or created salads, so I have to re-create it every single time. When I go to the past order section, I can see previously ordered items, but it doesn’t allow me to change the location pick up, so I have to re-create it again. There is nowhere to write notes for changes or add extra salad dressing, or other extras on the side. This could be so much better! This app has not made any progress or updates over the past few years. Bummer..Priscilla Y.Version: 22.14.2022083001

✓ Why no Apple Pay?I always hope the next time I use it that the app will be better, but still nope. It doesn’t let you use your saved credit cards (from iPhone wallet), or pay via ApplePay. I have an account and this time it still didn’t show my saved cards from last time when I manually had to enter it in. The menu that’s listed in their website doesn’t always show in the app (not sure if it’s a location based thing as to why they didn’t have lemonade and only had canned beverages on the app) but would expect it to say “location-based” or something..Amanda CooxVersion: 23.15.2023080801

✓ Love the food, but Apple Pay should be thereWhere did Apple Pay go? When I got to pay I have to add a credit card? It was so much more easy with Apple Pay. I actually ate somewhere else, because I did not have my credit card on me. I know you don’t want to pay the fees, but come on, when the salads and a drink are $20 bucks, you can let us have the convenience of using Apple Pay.ApplesmakingmeleaveanameVersion: 22.1.2022012002

✓ Curbside is terribleEvery time I’ve ordered curbside, I’ve had to call the restaurant to let them know I’m there…and only after waiting at least 15 mins because I don’t want to call right away, thinking they’ll be out any second. Please please update the app to let us know that the restaurant knows were there. It’s always such a bad experience.Saachi_yitchesVersion: 22.1.2022012002

✓ Nearly unusable appThis is one of the most horribly built apps I’ve ever used to order food. It’s completely non-intuitive and super easy to cancel your entire order while you’re placing it just from hitting the back button more than one time. I absolutely hate using this app. Pretty annoying that they don’t have a rewards or loyalty program too - it’s weird because the app offers it as an option when placing an order, but there’s no indication that I’m getting points or rewards anywhere else in the app. Aside from all this, the food is great, and I’ll continue to use the app out of necessity, but omg it’s a nightmare to use..CSelfVersion: 21.8.2021011902

✓ Needs improvementThis app isn’t user friendly. Needs Apple Pay - no one wants to store a credit card. Why doesn’t it offer the drink selection the store has? No standard iced tea. Why ask for my phone # when you should know who I am when I order thru the app? Basic expectations..Stevenf312Version: 23.15.2023080801

✓ App and rewards system is horribleThe food at Mendocino Farms is not in question it is delicious. The app experience and the rewards program is horrible. The only value the app adds is ordering which you can do online just as easy. Don’t see the point of the app. The rewards program is the worst company rewards program I have ever seen. It is unclear how to earn rewards and how to track the current status. Plus, I come to find out too late, that the free entree you earn is only good for two weeks. That’s worthless. Honestly this makes me want to NOT eat here and feel I am not valued as a customer..Tjgw90210Version: 21.8.2021011902

✓ Not user friendly, but it’s what there is so I use it1. If you try to reorder from your history and they’re out of one ingredient, like a particular bun, you can’t reorder any of that order. How about putting everything but that item in the cart and letting me add the offending item manually? That way I don’t lose all the complicated customizations for the build-your-own salad my picky family member always gets. Which brings me to the next thing. 2. Build-your-own is unnecessary complicated. It goes into all these non-intuitive submenus and you have to “add to cart” 3 times to get back out of all those levels. It’s very confusing the first time you order and if you have to go through the process again because of issue #1 above, it’s hard to keep track of whether you got everything you’re supposed to get in the salad. And finally, 3. No ApplePay. Why in 2022 do companies still make iPhone apps without ApplePay support? It defies logic and makes me nervous to put my card out there in their database given the minimal confidence inspired by this app design..EbayerneradaVersion: 22.14.2022083001

✓ Missing items and inedible sideTaco salad missing the taco…very disappointing to not get the main ingredient on the salad as well as no additional dressing that was requested. And to make the meal even better, the curried sous sous is way over spiced and completely inedible. I order this often and today was so far from the norm. I happily tip 20% for the unfriendly staff to pack my online order to-go and place on the shelf. Just very disappointed that the quality isn’t checked..GcbbddVersion: 22.14.2022083001

✓ Curbside needs improvementI really enjoy Mendocino Farms and like that they offer curbside. However ordering on the app and progress of curbside REALLY needs improvement. For curbside, the app should tell us (1) when the order is expected to be ready as soon as the order is complete (currently you have to go to recent orders), (2) the store has been notified we have arrived at the pick up area (3) update eta of when order will be brought to car. At times I’ve been so confused as to whether my order was even ready and if they knew I was there to pick up that I walked in anyways! Ordering on the app is simple if you’re ordering a whole sandwich/salad. If you’re doing a 1/2 & 1/2 order it’s confusing and needs to be improved so the flow is better..Purple-RedKoalaVersion: 21.8.2021011902

✓ Terrible appHard to use. No Apple ID, Google, or Facebook account integration. No Apple Pay. Also got charged tips for online order for take out without prompting. Only found out on review of receipt, and order was not prepared in time. The location was empty and they weren’t even preparing my order when I arrived, even though I ordered 20 min before arrival..Kevin 15267Version: 22.14.2022083001

✓ Cannot pay using gift card balanceI received a gift card for Mendo which I loaded onto the app so I could use it to order ahead. My app account shows my gift card balance, but when you place an order there is no option to use that balance to pay. There is a “scan to pay” option to use in store, but nobody that works there knows how to use it. This app is an absolute disaster..BrillerinaVersion: 21.8.2021011902

✓ “Tip” addition after clicking Pay?A total without a tip seemed to be shown twice (I believe the language was something like total including taxes the second time) I clicked a payment method and a button that said pay, the next step asked for a phone number, then I was taken to another screen, a new total was displayed that was higher, I had to click a button to remove tip before clicking place order. Am I mistaken here, or is this intentional to make you think you paid the lower amount when you clicked Pay earlier, then adding additional optional charges at the last step? Hopefully I’m mistaken and this is a bug, I felt very misled though..TolvakVersion: 23.15.2023080801

✓ The worstThis is far and away the worst chain restaurant app I have ever used. Not intuitive. And had to to type in cc numbers because no Apple Pay suppport and the scan card doesn’t work. Lastly, if the restaurant is busy it won’t tell you until the very last step of the process and it pops up a message saying they can’t take your order. Just horrible. Food is pretty mid too..PwrUser3.14Version: 23.10.2023060201

✓ First and last visit - Houston Allen One locationAs I walked into the restaurant and wondered why there were so many people waiting for their order. At least 20 people standing around. Well, I waited 45 minutes for my sandwich. By the way halfway through my wait I was told the sandwich I had ordered was sold out and they no longer could make my sandwich. A first for me! They made me another type of sandwich but wait they were sold out of the chips I had ordered. I can’t make this up guys. Horrible customer service..Mayo225Version: 22.14.2022083001

✓ SO. MUCH. ROOM. FOR. IMPROVEMENT!!!I LOVE Mendo. I’ve spent hundreds of my dollars here, and I usually am never disappointed with quality of food or service. It’s really the app I hav beef with. Please add a way to be able to report/reach out to corporate about unsatisfactory experiences. I think it should be easier to be able to contact someone via email over an order that was incorrect or unsatisfactory. The amount of times I’ve ordered online and it was incorrect with no way to refund is ridiculous..WhatchurNameBroVersion: 22.14.2022083001

✓ Delivery always unavailableAfter adding items to the cart, 19 out of 20 times I'll see a message that says the location is too busy and can't immediately start the order but then there are no options to place the order and have them deliver it when they can. It's a waste of time because it's not until checkout that you're notified that delivery at that location isn't possible because they are too busy - this notification should occur at the beginning when selecting a location, not during checkout..Gene X.Version: 21.8.2021011902

✓ Just not goodCan’t ever manage to save my cc so I have to enter it every time! No problem… just scan the card. Haha that’s a joke because that doesn’t work either! Just use Apple Pay!!!!!!! UI is difficult to navigate. They automatically add a tip, which is sneaky! Learn tipping from the Starbucks app. They do it right..Taylor78920Version: 23.15.2023080801

✓ Awful appI was on the credit card entry screen and had to switch to my 1password app to get my credit card details and when I switched back, it went to the home screen, and would have had to completely recreate the order. Ended up using the website on my desktop instead. Allow auto-fill from a password manager for the cc details please!.AricunouVersion: 21.8.2021011902

✓ Common sense pleaseFirst time I tried ordering with the app and it guided me through everything properly but when it was time to place the order it said the location was experiencing high volume of orders and couldn’t process my order. It should’ve been mentioned before going through the whole process of choosing food from their menu since the location was picked FIRST. What a waste of time. Next time I’ll order through UberEats. Sadly the restaurant has to pay high fees that way but at least I know I won’t be wasting my time with the non-intuitive app..Mtl2laVersion: 21.8.2021011902

✓ Restaurant awesome, app needs workThis restaurant is awesome. 5 stars for the restaurant, great food, and staff. But the app is frustrating. Specifically, I’m given an option for contactless delivery, but checkout fails at end because Restaurant doesn’t have this option. I have to go all the way back, remove the option, and re enter all my info. It doesn’t have to be like this!.OnlyComplaintsVersion: 21.8.2021011902

✓ App needs workPlease modify your app to allow for protein sub options. When trying to order the Thai Mango Salad, we cannot sub the chicken with tofu to make it vegan. We have to pay $3.69 extra and use the line for the order name to say NO CHICKEN. There should be an extra charge and there should be an option to pick an alternate protein. We need the app to allow us to say no chicken as well PLEASE FIX ASAP! Thank you ◡̈.Chrissy is hereVersion: 22.1.2022012002

✓ Needs massive improvementNothing works like it is supposed to and the design is not user friendly in the slightest. I run into an error every single time I use this app and I’m seriously getting tired of it. I tried using the “contact us” section to report some of the issues and could not even submit anything successfully. I love the food at this place, but my experience with their app so far has been absolutely awful..J0sh_pVersion: 22.14.2022083001

✓ Delicious food, garbage appThis app is very lacking and difficult to use. After a very frustrating ordering process the app somehow lost the tip I added. Then, after placing the order you find out that the delivery is handled by Uber Direct, which provides a link to a webpage that goes blank every time Safari refreshes the page. The “Cancel” button on the Uber Direct page is non-functional and causes the page to go blank without actually canceling. The Cancel option inside the app goes away and you are stuck. Terrible experience. Deleting..SkipwaveVersion: 21.8.2021011902

✓ No tip optionPlease add an option to leave a tip. Also, as others have mentioned, if the location is busy allow for a change to the order (location, time, etc) without having to go back and redo the entire order..Backflip99Version: 21.8.2021011902

✓ No notificationsWhy are you not sending a notification when the order is ready?! Also why are you asking me to set my favorite location in my profile if I need to select a location every time I want to place an order?!.GalgalGalgalVersion: 22.14.2022083001

✓ Credit card never saves and pickup times are wrongI have to input my card every time which defeats the purpose of having the app and saving time. Also, it always says 17-18 min for pickup. They then send you an email with an actual??? pickup time. The actual wait time was 45! So I sat there waiting for 30 min while every person that walked in and ordered at the register got their food ahead of me. What is the point of having an app to save time? Don’t quote one time and give another in an email..KileyjstVersion: 21.8.2021011902

✓ Ok appThis app is not designed with user friendliness in mind. For example, on the first page you should be able to find your favorite orders that you have saved and to be able to access it right there. Why can’t i change the order amount in the cart to two or 3 orders, if I decided to make more orders of the same sandwich? Right now have to go back and start all over again. Apple Pay is also not available either..Eddie_789Version: 20.27.2020052001

✓ Disappointing app for a great restaurantTried to sign up with Apple account, and it didn’t work; made me manually enter all my info again. No Apple Pay option. Prompted me to select contactless, then after I’d manually entered my credit card, wouldn’t complete order because it was an “invalid option” for pickup. I got to the store expecting to my food to be ready only to find out nothing went through and ended up just re-ordering at the counter. Don’t waste your time, order on website if you must..Susanv10Version: 20.27.2020052001

✓ Garbage app that steals from youAfter putting in my credit card number, i tried to load money onto the app. It said the charge was declined. I tried again. Same thing. I called my bank and they told me the charge was approved and went through. Meanwhile, the app shows no money. Now I have to wait for the tech support to get back to me (still no response) or I’ll have to dispute the amount with my bank. Good food, crap app..Steve9919Version: 20.27.2020052001

✓ App frustrating, food great!Don’t tab away from your order or you may need to restart it. Doesn’t save usual order location nor order type. Doesn’t update when order is complete. For curbside, doesn’t notify the store that I’ve arrived, I have to call every time. Please fix.EvilspazzyVersion: 23.15.2023080801

✓ Kinda slowTypically I don’t have to wait that long but a couple times I have had to wait in a curbside pick up spot for upwards of 20 minutes. When I called, they said they would be right out but told me to next time download the Fly By app. The Mendo app nor website have much of a mention of Fly By and i don’t really even know if Fly By has an option for Mendocino Farms. Disappointing because I love Mendo and the workers are usually awesome..KittyCatsRule890Version: 21.8.2021011902

✓ The website works better than the appUnlike others I’m not trying to review their service on the apple App Store because that is not the right place for that. Their service is good. this is simply about how the app literally is useless. It has glitchy UI bugs (for example enabling Face ID container is extremely broken on splash screen, this should have never passed a decent QA team.) worst part is no Apple Pay and their credit card scanner that uses PayPal api is straight up broken. Their website is way easier. Total waste of time. I understand app dev costs are extremely high but even more reason to take the app off the store and just focus on their website..G-oreoVersion: 21.8.2021011902

✓ The auto included tip is ridiculous!!Having a 15% tip be added as a default is ridiculous. That’s twice now I’ve not priced the tip and had it automatically included. It’s a terrible consumer experience. I should have to proactively add a tip, not proactively have to remember to REMOVE it! I like the food, but won’t be ordering from the app ever again. Deleting it now..DadakinVersion: 23.15.2023080801

✓ Pick upI truly love this place, and understand that because of the current situation different policies have been implemented for safety that changes the dynamics of the business. I went to pick up my food and waited in the designated area for pick up, as others guests were waiting too. There was another car waiting and the guy got out to pick up his food( as this was supposed to be a contactless pick up area where you stay in the vehicle). After he left, and upset, another car arrives and by this time I’ve been waiting for 20 minutes. The store manager notices us but only attended the car that recently arrived. An associate came out to deliver the food but didn’t acknowledge me. So I had to get out of the car to pick up my food that by this time it’s been 33 minutes. The associate whom I spoke to inside told me that I was required to notify the store upon arrival on the APP. ( where is it on the APP??) there is no information outside for instructions either other than it’s a 20 minute wait for curbside pickup. After I left, there was an associate outside waiting for the next customer with several bags ready to go. My fault if I didn’t see a “ button” to alert the restaurant, but the fact that two employees ignored me and one being a manager really aggravated me. Especially since I’m parked in their pick up area. This was the Manhattan beach location at “The Point”.Tartessos1Version: 20.27.2020052001

✓ Never on time, never correct itemsThey have good food but add 15 minutes to whenever they say it’s going to be ready. The one in Toluca Lake is always late. And they constantly forget to check the orders and are almost always missing items. Check before you leave the store!.GeorgeFourVersion: 22.14.2022083001

✓ Bad UI and clunky.Order pick up times always wrong (doesn’t seem to ever adjust). Too many screens to go through to order. If a store isn’t open, it doesn’t tell you until right before you place your order. It shouldn’t need to confirm my phone number on every order..DerekM100Version: 23.15.2023080801

✓ Terrible BUGGY AppLots of bugs in this app. For starters if I have salads added to my basket, then try to add a large Spicy couscous deli side - it never actually adds it to the basket. Tried multiple times in different ways. Never added. What it does add is a Tip that you have to opt-out if and remove. This is sneaked in by the app and not appropriate. I’m happy to tip workers (who deserve it) but don’t sneak it on my bill when ordering for pickup via app. Overall a very clunky interface, design, and a only a placeholder for rewards program. It’s easier to order via Uber Eats for pickup but they mark up the prices on that platform..Phatpat88Version: 22.1.2022012002

✓ ServiceI often order my lunch from the Sherman oaks l Location and I pick up myself since I leave in the building . A young associate argued with me about placing my order as he did not find it on the shelf. I was looking for it before he came to help . After much debate another female associate came with my order which was on the shelf all alone . I did not need help looking but he decided to do it and argue about it and never apologized . Very strange circumstance Please review your employees conduct with costumers . Food is always excellent but experience today was a minus.Cecik5Version: 22.1.2022012002

Mendocino Farms works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Mendocino Farms.