- 86.0LEGITIMACY SCORE
- 89.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Criminal Case App Complaints & User Negative Comments 2024
Criminal Case app received 120 complaints, negative comments and reviews by users. Have you ever had a bad experience using Criminal Case? Can you share your negative thoughts about criminal case?
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Criminal Case for Negative User Reviews
✓ Not happy with new update. RevisedWhen I got this app a few YEARS ago I paid for a NO-AD app. I have spent countless amount of real money on this game and was totally addicted to it... however, this new update is basically ‘blackmailing’ us to buy the pizza on a SUBSCRIPTION so you have to pay for it EVERY week whether you want it or not just to get rid of ads that shouldn’t be showing up in the first place. I’m at a point where I finish a level and then have to wait for 3 or 4 days before the next level is even available. So basically not playing for 3 days a week... why would I want to buy a pizza for $2.99 a week to only use it for 4 days!!!! I am very close to the point to just quitting this game!!!! I am no longer having fun playing this game and I refuse to give in to the extortion to spend $12 a month to play without ads. The ads are extremely annoying and a Total waste of time. The daily bonus is also not working. Time to move on to other games. None of which are from those annoying ads..Version: 1.28
✓ Was great but since deleted...This was great, until I was silly enough to log into Facebook with it, then everything I did it posted to Facebook and prompted to send stuff to all my contacts. When I logged out of Facebook, it wiped my entire progress, even though most of it was done before I logged into Facebook..Version: 1.7
✓ Too Many New Ads!!!!I LOVE this game but just changed my rating from 5 stars to 3 stars because of all the ads that have been added to the game. It is so frustrating I am seriously thinking about no longer playing. At least give us the option to buy out of all the ads like a ton of other games do. Or, just show a ton at the beginning and stop putting them in the middle of the game. And, then there is the option of offering something to watch said ads. You do that on the “Spin the Wheel”...... I understand you need to make money to run a business, but since this game originally did not have a BILLION ads to begin with just makes me think you only care about greed. My days are numbered on this game!!!!! I also will not be trying another games created by you as I am going to assume all the games you creat are now BOMBARDED with ads..Version: 1.28
✓ Won’t playSo i been enjoying this game but after the latest update it wont allow me to download the new sene. I tried contacting support but they told me the same thing i already knew with some automated reply and with a message that its the only response I’ll get. I’ve checked storage space etc and since I’ve checked everything that was recommended to find i have plenty of storage etc. i can no longer play. Please fix this issue..Version: 1.25.1
✓ Great game but...Go see forums and ask for friends. There is a definite method to progress and success! Disappointed with recent introduction of stickers. These belong as supermarket competitions or in classrooms. Today, another change. Can no longer earn drinks, chips in rewards. Has this game been outsmarted by team play techniques? Hence the response is to cripple all rewards? Back off! Let the game just run. The early players will continue to buy,; those of us miles ahead do not need to! DO Not Kill enthusiasm by being plain mean! Would have given 4 stars but today's change rankles!.Version: 1.10
✓ Inbox deleted+no customer supportI had more than 100 ‘energy messages’ saved up in my inboxes and those just go deleted today. I clicked onto my game and my heart just sunk. I really like this game, but this might just be the nail in the coffin of why I stop playing. I already took a break after the change to stickers and when they stopped giving you treats to save up energy with the daily bonuses. Why would this game delete all of my messages? They were 99% energy too. 😿 Update: emailed them Other players were right. There is no customer support beyond an automated message redirecting you to the troubleshooting screen where you got the customer support email link. DONT DOWNLOAD THIS GAME. It is really unfortunate to have a game that is reasonably fun to play and then to have something go wrong and to send an email and get an automated response that tells you there will be no response. So be aware of that before you make decisions in this game. This is unprofessional. I can’t imagine if I would have actually spent money on this..Version: 1.21
✓ ProblemI tried to send a message to the site you gave me but couldn’t get into it. You give us a way to give our problems only to find out you aren’t able to. What are you playing at. I’m so frustrated because all I want is a detective game or games like this or Mystery’s of the past, and Mysteries of the pass is a great game and I’ve got a long way into the game but the other games like it stall and one was sickening so deleted it but deleted the other games like this as they stalled and downloading them again except one meant going back to the beginning. Giving this one star because I have to so I can give you this message..Version: 1.27
✓ Ok but could be betterIf you hate adverts popping up all the time, don’t download this game. It can be extremely annoying. Sometimes they won’t stop playing even after clicking the X. One called Klondike is particularly tiresome. Also, the adverts stick and you have to re open the game to solve this. You can pay to remove the ads but it’s to expensive at £7.99. If it were half this price I’d consider it. They also pop up as you are about to play a scene. On the plus side, the storylines are quite good and the actual object finding is ok but can be tedious as you have to collect stars to get points to progress. It takes a while and you need patience. The wheel at the start of the game sticks a lot and takes a while to remedy itself. The developers need to take note of the criticisms as I’m not the only one with these issues..Version: 1.36
✓ Worst game everOk, maybe I’m being a bit harsh, but srsly? I love this game, but there are many problems. #1 not enough energy. Whenever you want to go back to a crime scene, you need 20 energy. And when I do use the energy, I get like 1/3 of a star. That means I need to play 3 of them to get one star. When you do get a star you only have like 50 energy left, not enough to get two stars. If you do want energy, you have to pay real money. #2 the timer at the top of the screen. I’m not completely sure that it’s supposed to do, but it just makes he game way too stressful. To get a good score, you need to do it in like less than 30 seconds. >:0 like seriously? I can’t do that in 30 seconds!! Especially if it’s new. #3 how much play time you really get. You can only play the game for so long. Once all the energy is gone, you have to wait. Unlike my favorite game, you only can play for like five minutes until there’s no more energy. Anyway that’s my complaints. Please fix the energy system, that bugs me the most. Thx for reading this. If anyone does....Version: 1.27
✓ To many addsI like this game and I was even willing to purchase the ‘no adds’ but it’s $10.99!!! Are you kidding me!! I guess I’ll stick with junes journey!!.Version: 1.38.2
✓ Too many ads! If you hate ads, do not get this app!So much ads! I hate this game! Remove the ads, because this game used to seem like it doesn’t have ads, but turns out, it does. Don’t get this game if you hate ads! Too. Much. Ads! I say, this has got to be one of the worst games with ads ever. io games are much more better even though they have ads because they are short, and you can skip the, without a problem, whereas this game is supa bad, having ads so quickly in such a repeated pattern! If you love ads, so good, if you hate ads, best to not get this. I have deleted this game in like ONE WEEK just because of the ads I hate this game make a game without ads or fix the ads this is horrible 😡😡🤬😠‼️👿.Version: 1.36.4
✓ STOP ADVERTISEMENTSTOP WITH THE ADVERTISING AFTER EVERY TWO HANDS!!!!!!!!!!!!!!.Version: 1.26
✓ Criminal CaseWats wrong with criminal case it won’t let me go any further it tells me to play the other criminal game and I have and it still won’t let me play this game I’m stuck I’ve spent a lot of money on this game and I’m sick of waiting I’ve been waiting for over 2 weeks please fix it or tell us wat is going on otherwise I’m getting rid of all of them. I don’t mean to be nasty but really I’ve been playing this game for over 7 years cheers Leonie Weimer.Version: 1.25.1
✓ Too repetitive, deleted twiceI played this game a few years ago and liked it okay. The graphics were great and the storyline enjoyable. I played it for a while but ultimately found it incredibly repetitive. You play each scene within a crime scene a minimum of ten times, usually more. I thought I could handle the monotony or it’d somehow get better but it never did and I ended up deleting it. I recently downloaded the game again thinking I had been overreacting or they probably changed it, but they didn’t. I ended up deleting it again. The only difference in the more recent download compared to the old one (that I can remember) is that now you can’t use your earned coins to buy more energy. Another ploy for in-app purchases no doubt. Although you can certainly play the game without. It just takes a lot more time..Version: 1.29.1
✓ Used to love itUntil today it stole my money due to there being no warning of payment. i accidentally clicked on a button and then when trying to leave the app by pressing the home button it used my touch id and the money was taken. no confirmation or anything.Version: 1.26
✓ To many addsAlthought the game is fun and stuff, every time you play 2 crime scenes a random add shows up and does not offer you nothing. Uninstalled because l don’t think its fair. Offer something for the adds and make them optional. Having to sit thru the adds to play is not worth it..Version: 1.38.2
✓ Game keeps freezing upI like the game but now I’m at a point that the game keeps freezing and I loss the 20 points and the person I’ve selected for the round. A blank ad pops up and then I have to close the game for it to reset. This happens every time I play the game and it happens randomly..Version: 1.38.2
✓ I’m not happyHaving said that, it is still a fun game. Just wish the old “daily reward” system would be brought back. The new “daily spin” system hardly ever works. The screen loads into a 30 second add but freezes more often than not. And the ads in general are increasing. Wish you guys would fix that. I do not appreciate an ad playing WHILE I’m in the middle of a “crime scene”..Version: 1.23
✓ RepetitiveThis game could be so much better. You never get more than 110 energy no matter what level you're on. When you level up and energy is restored, the energy is not added to what you have left, just back to 110. The amount of points needed to get stars means you have to stay on each game way past the point of having solved the case. Then, when doing the extra case where you help out the innocent suspects you have to earn stars to give them their item or the info they want! Ridiculous, that's like paying someone and doing their work for them. The amount of offers is ridiculous, as it is in all games now, but then when you turn it down? Straight to a game to buy or ad to watch. A pop up appeared asking if I wanted to rate the game and the options were - rate 5 star, not now and no thanks. By no stretch of the imagination is this game 5 stars..Version: 1.18
✓ Bombarded with AdsI enjoyed the cases once I got through the first several and figured the game out. The English has a bit to be desired and you need to be able to read between the lines. BUT, the ads pop up after every two times of playing a scene now and totally ruin your concentration, not to mention they are super annoying ads and you cannot shut them off. I didn’t mind watching the ads before to get a little extra energy, but I literally Hate them popping up during game play. It has ruined the game. I’d rather pay a little for the game than to be slapped in the face constantly with all the ads. I shut the app down as soon as they pop up now, so maybe they are getting credit for the ad because they pop up so quickly but they shouldn’t be because there is no way I am watching them. I also refuse to watch ads for energy now too since that’s all I see while I’m trying to play. Sometimes they pop up after you’ve paid to set a scene up and then you lose that “money” too. Soooooo Irritating!!!!.Version: 1.26
✓ Awful Customer ServiceI have contacted the gamemakers throught their website as since their update I have to log on each time and all of my stored energy has disappeared and it doesn't log any additional received through the update or the daily bonus. I receive an automated email to say that's the only reply I will get and doesn't even address my complaint! Awful. Been playing since the start and have enjoyed but thanks to this shoddy customer service, I won't be playing again! Done the update. Hoped it would fix the issue of having to log in every time but it hasn't! Also doesn't give the 100 energy for updating!.Version: 1.24
✓ Very disappointedI have really enjoyed playing this game, but now it won’t let me download the next crime scene and I went through the faq on the help page and then removed all other previous scenes as per instructions and now I can’t download any of them!! I then emailed for help and got an automated response saying check faqs and there won’t be any further reply to my enquiry, so how am I supposed to continue playing??.Version: 1.25.1
✓ Money hungryIt seems that the only way you can play for more than 10 minutes is to purchase energy or stars. I’d rather purchase the game itself and have no restrictions on playing. I’ll be deleting..Version: 1.27
✓ Useless unless you use FacebookAs the title says, it isn’t very good unless you use Facebook. You have to use Facebook as you’ll need friends to unlock the next level straight away. Without Facebook, you’ll have to wait 24 hours. I waited once but I won’t again. Pushy for money too to refill energy. I always waited. Adverts are almost every two levels and always the same repetitive ones. I liked the game, but these waiting 24 hours unless you use Facebook is ridiculous. Why penalise users just because they’d rather have a life and don’t use FB. Chow..Version: 1.22.4
✓ AlrightGame is fun and addicting. However, after I've earned several stars, I'll click on examine something for one star, but then all my stars disappear, and I still haven't examined the item. This has happened three times now. Very frustrating after you've been replaying a level specifically for the purpose of earning stars. Please fix this and I'll up my rating..Version: 1.3.1
✓ Love all Criminal Case games but…I would love to backup or save my games that were not connecting to just Facebook. I would like to have the option to save to Facebook, but there should be other options to save/back up my progress for the Criminal Case games like saving to Apple Account for Iphone/Ipad users or Google account or other apps that are not Facebook. I want to back up my games progress via Game Center or something on Apple that can save all my Criminal Case games. There might be users who may delete their Facebook, but they would have to start all over the game. I don’t want to restart my games if I delete my Facebook or disconnect from Facebook. Can this be fixed? I have other apps that I sync via Game Center (Apple) instead of Facebook. I want sync ALL of my play throughs of ALL the Criminal Case games on my Apple account instead of Facebook..Version: 1.38.2
✓ Some disappointing featuresI have been playing this game for some years. It used to be one of my favourites, but I find the new features very irritating. The stickers are a complete waste of time, I now have more than forty unclaimed, and the wheel is very unsatisfying in its rewards. The fact that I can’t play any more than two scenes without being interrupted by an advert is very annoying, this never happened when I played before, adverts were there to give you extra rewards if you wanted. I still enjoy the game, but with less enthusiasm. If I was starting to play it now I would probably give it up. There was a time I would have given five stars but this time it’s three..Version: 1.27
✓ Trop d’anonceIl y a beaucoup trop d’annonce. Tu joues 2 fois et il y a une annonce. À tous les fois..Version: 1.38.2
✓ Stickers are a wasteThis game is fun. I like the fact it has a time limit on it unless you have saved up burgers etc or willing to pay. It stops it being totally addictive. However, if you haven't started collecting stickers yet then I urge you not to bother. For example of 30 stickers I got 8 new ones and the rest go into a pot for which you only get 5 stickers for every 100, of which only one or two will be new. Another con is that even with that paltry number of new stickers there will in actuality be less in your album. So you can see it is better to get more energy and enjoy the game. Ignore the stickers unless the makers find a way to make the probability of new ones higher. Or even giving 100 new ones in place of the 100 recycled ones. After all that's what we do in the playground!.Version: 1.22.4
✓ Updates are hellPlayed a lot of this game but latest update is a bummer. Tries to force me onto Facebook and even though I try it always says oops. Now daily bonus is stuck at second day even though of been on for weeks. Though I have purchased in-game stuff and watched thousands of ads I don’t feel like a valued customer..Version: 1.20.1
✓ EnergyI love playing this game but you don’t get enough energy unless you pay. I hate that I have to wait so long for it to refill..Version: 1.38.2
✓ .I would give zero stars if i could. The games were great but now we can’t play anymore and they don’t give a damn. They are not doing anything to fix the situation..Version: 1.38.2
✓ Ads freeze and mess up the game playFirst of all, it plays ads in the middle of a scene. I started a scene, and an ad popped up, and it froze; so I finally got the scene to start, and it already had well over a minute counting. Getting stars to talk to someone or continuing to another chapter is annoying. Also, getting stars after you’ve already finished the case is tedious. When the game offers a “happy hour bonus” of completed cases finishing 2X faster, it apparently doesn’t apply to the collection mode; which is already extremely tedious as it is, playing an entire case a third time around. As for moving on to any edition after Pacific Bay, it asked to download an entire new app; which I was okay with......UNTIL it starts you over from the beginning on status, etc; which is utterly disheartening. So I deleted the new app..Version: 1.32.4
✓ 🤷♀️Frustrating you have to add Facebook friends to continue to case no.3. Uninstalled..Version: 1.33
✓ For kids?It’s well done, but sort of contrived/silly. Good game for kids..Version: 1.38.2
✓ What’s with the loud ads?I play this in bed at night to wind down and have not missed a day playing for about two years. Now after the last update even though I have the game set to silent, loud ads for dating apps and other stuff come on and woke my husband who was not impressed, as well as scaring the hell out of me. You get enough money from us buying stuff, get rid of the ads. I’d even pay a couple of dollars to have it ad free..Version: 1.20.1
✓ Daily bonus glitches, no way to get in contact with tech supportI love all versions of the Criminal Case series and have been playing them for years. They are my favorite games. However there are glitches that appeared a few days ago with daily bonuses, watching videos for 20xp and $2000, and trophies for pets growing up. None of them are working. You get the first daily bonus spin but the extra spins after watching videos don’t work, it stalls on the screen every time. I have had pets grow up in Criminal Case, Pacific Bay and Conspiracy and did not receive the trophies, ie 4 out of 7 and 7 out of 10 grew up, didn’t get the trophies. My cookies are cleared and I have a great WiFi connection. I have tried to contact support and only get the canned response to look at their suggestions to fix, ie get rid of cookies and check WiFi, already done, there’s no way to actually contact a person in tech support for issues not addressed in canned responses. I have no idea if they are aware of these new issues since their canned responses don’t work for these issues. If these issues were fixed I would definitely give a five star review..Version: 1.28
✓ Audio issuesLove the game except the sound effects stop working after ads play. The only way to get it working is rebooting. Pretty annoying when ads have audio but the game doesn’t.Version: 1.38.2
✓ Pizza purchase faulty.The pizza purchased for the energy bar does not work properly. I need to re-purchase the 170 energy bar every time I play the game. Every time I go back into the game the energy bar resets back to 110 energy. I know it's not supposed to do that. I have the 170 energy bar on my other criminal case games and it works properly on them the 170 Energy bar stays..Version: 1.36.4
✓ Horrible Support And Zero Regard For PlayersThe gameplay in this game is fun and I did enjoy playing it but I’m having a problem. The game constantly is telling you to connect your Facebook for a reward of 40 free energy. I couldn’t pass up some free energy so I went to connect them. For several days it wouldn’t connect at all which was frustrating but I continued trying. After a while I finally got it to connect but what annoyed me to the point of writing an angry review is that I didn’t get the energy. Days of consistently trying to get them to connect was for nothing. I sent support a message and all I received was a automated message saying to check their FAQ’s and that this is the only message I will get from them. News flash: If I could have figured this out in the FAQ’s I would not be contacting you. So if you contact support expect nothing. Horrible service and I’m very disappointed in the care for the player..Version: 1.29.1
✓ Customer Support is Absolute Garbage!Game was fun until it started to malfunction and crash. Like anybody else I looked into their faqs page and completed each step. I wasted all of my energy in trying to fix it and without prevail it failed over and over again. From there I contacted their support team where I got an automated reply telling me to go to the faqs page and complete those steps. They also stated that this email would be their only contact about the issue. Instantly deleted game. I’m sure another company would be more than happy to assist me. Absolute Joke! Feel free to download if you want to waste your time!.Version: 1.28
✓ So disappointedThis used to be my favourite game but now I find it very frustrating to play. The ads keep opening up whilst playing and therefore you lose your score. Some ads will not close when tapping the X and the game has to be closed and restarted to get rid of them or at times the game just shuts down on its own. This also happens on the other game "Mysteries of the past"..Version: 1.23
✓ Something has changed.I have been playing this game for over three years. I have had my fair share of frustrations with Updates, change in rules, etc. Now I’m having difficulty obtaining the free boosts from Facebook. In fact, I am logged into Facebook with this game on three devices. On my iPad Pro, my iPhone, and my Kindle Fire. Today I learned that I can only get the free boosts from Facebook by using my Kindle. However, none of these devices are the same across the board. Each one has a different number of points or lightning bolts. The only thing they share is the level that I’m on. This is quite frustrating and I am ready to hang up playing this game. It’s quite simple to me although I’m not a developer, that if you have one Facebook page and multiple devices, you should have the same game information on every device especially when they’re being automatically updated. UGH!.Version: 1.26
✓ Gets boringDon’t get me wrong this is a great game but it takes so long adding more new games so I’m having to do four a time which is hard when I’m always busy it just takes so much time and effort there are so many levels and the adverts really bring it down also having to pay for a lot of stuff in this game I just don’t have time and I want to complete the stories as fast as I can I did delete two games and only played two but it’s just taking about a week or so to actually finish the case and some people including me like to get all the stars as I’m progressing but the fact that there’s like 60 odd levels and it takes over a week to do one it’s kind of annoying and long gets boring after a while cause you’re just doing the same thing time and time again.Version: 1.24
✓ Angry and irritatedI love this game, but the ads are becoming ridiculous. The compulsory ones between levels that randomly blast out sound even when you have your device on silent is just unacceptable. As someone who enjoys playing at night or in the early hours, I now can’t play in case the unwanted noise from the ads wakes my sleeping partner. Not happy. I’ve tried emailing and leaving a message on the Facebook page with no luck. Very poor indeed. Such a shame..Version: 1.23
✓ Ruined by separating the editionsI have exactly the same complaint as the person below. After 3 years of slowly building up my levels, going through Grimsborough, Pacific Bay and most recently (3/4 of the way through) the World edition I have to erase my phone's contents to unlock it for a new SIM card. I was hoping/assuming that iCloud backup would restore the app's data but it seems that now the creators have decided to separate the editions into individual apps so all of my experience is lost. As with the person below, I will not be starting again from scratch. Which is a shame, because I would continue playing a game I enjoy if not for the oversight/folly of the developers..Version: 1.18
✓ Used to be a great game but far too many ads!!!!Have been playing this game for a long time now but it’s absolutely spoiled now by the amount of ads that pop up for other games. It’s a the point I don’t enjoy the game anymore and will soon stop playing. One of the ads even popped up during one of the rounds yesterday. The finding rounds are on timers so was rediculas that it even could pop up during the actual game in play. So disappointed as used to really enjoy playing this..Version: 1.24
✓ Made it badDon’t understand why all the different worlds have been moved to separate apps. Played through Grimsborough and Pacific Bay to then end up having to download the world edition and start from scratch. When my partner played it a few years ago and had got to the mysteries of the past without having to download a separate app. What’s more annoying is I have to start from scratch!! All my pets that I haven’t finished levelling up, all my coins and my level are all gone!! What’s the point in carrying on if my progress isn’t transferred over? Very disappointed you’ve done this. Really enjoyed this game. What a Pitty..Version: 1.33
✓ A good game gone bad.I had completed case 17 in The Conspiracy, I had to uninstall and reinstall my game. I can now no longer move past grims. I have repeatedly contacted pretty simple and have been ignored. At one point these people cared about the players, sadly this is no longer true. I’ve played this game since it first came out many years ago. I rated this game at five stars back then. Slowly over the years pretty simple has ruined this game. Taking away bits at a time. I am at the point of deleting the game which I will sadly miss. The same happy hour over and over and over. They just don’t care about the players anymore. If I could rate less than one star I would..Version: 1.28
✓ Too much pressure to spend money.Too many ads and now pressure to spend money to get energy etc. and all of my friends who used to play it now don’t except for two and one of them doesn’t play very often now either. I don’t mind watching ads to earn energy and coins etc but dislike having to sit through them after just about every game I pay. Otherwise I like the game but they are ruining it for everyone it seems..Version: 1.28
✓ DisappointingHave been playing for a few years now and really enjoyed it. Completed to lvl 40 in Mysteries of the Past. Lvl 40 won’t download to be able to continue, says it will be ready in August 2017. Well it is now March 2018 and still no option to continue. Have contacted support numerous times over the past few months but never get a response..Version: 1.21.4
✓ Adverts Adverts AdvertsReason for 2 stars? Read on... The game is awesome, I was playing this YEARS ago on my old Facebook and now my new one. Very enjoyable apart from constant ADS randomly pop up when you exit a crime scene, or talking to someone, and always from your setting menu. It’s so so so annoying. I’m happy to watch ads all day for a reward etc so the game developers can earn their daily bread, but to force it though pop up ads is nothing short of adding frustration to an otherwise good game. And this is the one and only reason I have not bought anything from them. I ALWAYS buy from games like this to help the game developers. But I think the developers of this game are earning enough from all the forced pop up ads we are forced to view ..Version: 1.29.1
✓ This used to be a great game.You used to get daily bonuses of food. You used to be able to play the entire game through this one game with all your points, and animals, and cash intact; now it doesn’t carry over to all the other broken up iterations of the game. You have to start each new section from the bottom and work your way all the way to the top, earn all your pets, and points and cash on these games all over again. I AM NEVER PAYING ANY OF MY OWN MONEY FOR THESE GAMES AGAIN!! Ads, ads, ads - the latest development. You cannot get through one scene without having an ad. TALK ABOUT BREAKING YOUR MOMENTUM!! I understand ads if you want extras of daily bonus deals or extra cash, but JUST TO PLAY A SCENE ALL THE WAY THROUGH, without AT LEAST 5-10 seconds of ads in between each turn. This is ridiculous. And there is NO WAY TO GET IT TO STOP. I’ve been playing this game for three years now, and I have about had it. I don’t think I’ll be playing any longer. Good thing about the ads: showed me OTHER GAMES THAN CRIMINAL CASE TO PLAY WITHOUT ANNOYING POP-UP ADS EVERY TURN..Version: 1.24
✓ Fun at firstSo this game is pretty fun at first, the second case is really cool but asking us to share it on Facebook before we can play case three??? No. I don’t even have Facebook, I have deleted this app because it is just unfair. About the little gameplay, you should get rid of the star thing cause you have to use all your energy earning them. In case 2, you should be allowed to remove any suspects that don’t match the evidence. Maria Sánchez for example, no tie, female, you get my point. Same with Joe Stern. Also if you play the whole of case 2, look back to the first case of Rosa Wolf’s suspects and one of them is a viper member, so can’t Jones interrogate him about Ned Dillard? Anyway, disappointed with this game..Version: 1.29.1
✓ “Pay to proceed” is too much for meThe game is interesting, the idea is worth realizing. But latter, unfortunately, has disappeared in a wish to make money on the players. The one simple stage it takes about one hour to proceed with a bunch of advertising to watch, and when you need to wait for certain investigation procedures, it could take even more (2-3 hours). Obviously, you can always pay to proceed immediately, but I mean it is too much to pay for this, watch this or pay again to skip. Annoying….Version: 1.41.2
✓ Mostly live, but their support is almost non-existentI’ve been playing this game for over two years and generally love it. Yes, the stickers are childish and I wish I could still use stars for burgers, but that has been the only thing I haven’t enjoyed until today. I came across an issue (the newest case wont release on my iPad) and consulted their FAQ page. I tried the two fixes they suggested but neither worked. I the clicked on their contact us link. I filled out the form and sent it off. Almost immediately I received an email saying I should check their FAQ page and this would be the only email I receive about my issue. So I received absolutely no help and am going to give it another day for the new case to release. If not I’ll be extremely disappointed in this company who doesn’t seem to want to help..Version: 1.20
✓ HorribleSo many ads, impossible playing. Is better pay for a game.Version: 1.38.2
✓ Constantly crashing.Last 2-3 days constantly crashing and closing out. Takes energy but doesn't advance stars. Probably just as well it's forcing me to stop playing, I'm on L27 and it's getting boring with not much variation in the games and it takes a long time playing over and over to fill the last couple of stars in each scene. Shame there isn't more of the timer count down, that's the only one I actually enjoy..Version: 1.20.1
✓ Unable to connect to FacebookI have used this game for several years on various devices using the “Connect to Facebook” link in order to load my progress within the game. For a while now we have not been able to connect with Facebook so have lost all progress within the game. It is very suggestive of paying for instant results within the game, alternatively you can ASK FACEBOOK friends which we are also unable to do now so have to wait 24 hours between levels..Version: 1.38.2
✓ Getting worseI loved playing this game but they keep taking things away. First it was not getting burgers but energy when you cash in stars. Then the daily reward was energy not burgers. And then they bought in those trading cards. Now they have lost and stopped accruing energy from friends. I had nearly 500 and they just disappeared. No use sending an email to support you get an automated response that says go to FAQ and that you will get no further response. They seem to really only care about how much we spend. Really not happy..Version: 1.20
✓ A once great game that fell from grace.A formula that went a bit wrong. I think in Season 5 as a seasoned player I must say this game will become a case study in why things once great can still become a steaming pile on the side of the road. Rule #1: In a game where score is determined by how fast you find things, don’t have ads popping up mid game. I can put up with frequent ads almost coming up after each scene search, begrudgingly, knowing that you have not worked out a good revenue source, but I can’t stomach ads mid-game. Sorry but this is a deal breaker. Fix it or know that this game will be deleted from more than just my phone..Version: 1.24
✓ Doesn't workI have a iPad mini 3 and at the start when it asks me my name I'd type it in and nothing would happen and I'd tap everywhere please fix it I really want to play this game.Version: 1.18
✓ Good till level 3Game constantly wants you to link with Facebook for first 1,2 levels but you can do ok without that and it was really fun. But level 3 onward basically forces you to login to connect to 3 friends otherwise you have to wait for 3 days to play a level. Terrible experience from then on. Developers too greedy forcing Facebook revenue..Version: 1.14.2
✓ StickersI’m pretty happy with this game! I play it quite a bit, although one thing that’s getting on my nerves is the sticker album! I collect one whole page and the next day it’s gone?? It takes a fair bit to get them up considering I don’t spend any money buying them.I play every case right to the end just to get them! Can you please fix this?.Version: 1.20.1
✓ FrustratedI have been playing this game for years with no problems whatsoever, but on November 15 when the conspiracy #44 was released I couldn’t open it. I sent an email saying everything that had happened and got a message telling me to delete some former cases to clear up some memory. I did with no results. Then yesterday I decided to try playing it on my computer. It worked but when I went in to play today my progress was not there so I played it again. I just went in again and my progress is gone again. Also I’m playing an elite mode and my energy for no reason just disappears. If I go out and then try again 110 comes back but if I had extra energy I lose it. If you want people to play your games a person should answer emails and try to make them work. VERY FRUSTRATING! I can’t recommend this game to anyone now. I’m giving one star only because I can’t post this without a rating!.Version: 1.25.1
✓ Can’t connect to Facebook anymoreWe can’t connect to Facebook anymore so no more gift and hint from friends. Otherwise, the game is fun. You don’t have to spend $$ to play casually and you don’t have to watch adds every 2 sec to play..Version: 1.38.2
✓ Customer SupportMy one star rating is for customer support or lack thereof. I love the game but the crime scenes stopped opening so I have 15 stars and no clues. I used the "contact us" link. To do this I had to give my name and email, write my message and confirm I was not a robot. The reply email I received was an automated response telling me to go to the FAQ section of the game or join a Facebook community group and that I would receive no other reply. What was the purpose of contacting them? I had already read the FAQ page and I do NOT want to connect to FB. The only answer I found that was even remotely related to my problem was to force the app to close which I have done several times. 🙁 Update: I am not having the problem with crashing (yet) but after the last update the game opens in such a small screen it is difficult to click on the items. I have reset the game several times with no results...another disappointment..Version: 1.24
✓ ThievesI have all four of the criminal case apps. Since the latest update in May the developers have added a spinning wheel when you open the app for the first time each day. This then automatically gives you your daily bonus. Thing is, because you have full energy it doesn’t actually add your bonus to your energy so the developers are now stealing the daily bonus from you. THIEVES - I earned that bonus and you just rake it away. I should be allowed to collect the daily bonus when I want to, not when I open the app. It’s my game to play so stop forcing things on my game which I can’t control..Version: 1.22.4
✓ Energy system is badI really like this game, I enjoy playing it and advancing in the story, and I would’ve rated this much higher if it wasn’t for the energy system. I paid for no ads in hopes it would let me enjoy the game even more but I think the energy system has to be the worst game mechanic I’ve ever seen. How does it make sense to precent your players from playing? Or force them to pay in order to continue playing? Needing stars to talk to suspects is a good mechanic, it has the player revisiting locations and puzzles they slowly can get better at in order to receive more stars. BUT you can’t do that sometimes because you run out of energy! So now I’m forced to wait to play, which does not make sense to me. If you can’t get rid of the system, at least give opportunity to win foods that do give you more energy, because I was only allowed to play a location three times before I have to now wait for the energy to refill. I just hope that this system is fixed to some degree..Version: 1.38.2
✓ Okay for starters but facts are wrongI found a few things wrong with the game factually. First of all the ME’s (medical examiners) performing the autopsies should not have blood on their hands because the body wouldn’t have blood formed and flowing for it to bleed into the gloves like that. And second while I was playing the first scene I found a bloody jersey and had to piece it together, so obviously the killer lost it. However the game gave me two options, a football player wearing a jersey, and a gang member, which both fit the criteria. I clicked the gang member because the football player would not still have the jersey if it was torn to shreds on the scene. But apparently I was wrong? Other than a few wrong details this game is pretty good for newbies who want to solve easy crimes. I do not recommend to those who are crime show nerds like myself..Version: 1.38.2
✓ 🧝🏼♀️This game is awesome but the energy is so annoying because they take 20 away from u every time and you only get like 100.Version: 1.27
✓ Awful waste of timeThis game wastes so much time it's unreal, it'll have you search a crime scene, give you massive points for pointing random objects, usually only one being relevant. Requires you to get stars to move the case along which takes forever because even though it gives you lots of points for solving crime scenes in 12 seconds (my average) you have to search a crime scene several times just to get stars with it serving no purpose to the investigation. At one point the coroner told me the murderer was 100% male and then it added a woman to the suspects list :S it doesn't give you enough energy to farm stars and they don't carry over from earlier investigations. Takes real time hours for forensic teams to do anything, won't let you solve the murder until you've got every piece of evidence which it spoon feeds you but then requires stars you don't have to analyse which you get by doing the same crime scene over and over with no relevance to the investigation, which after your initial search can take 2-3 times to get one star and you only have enough energy for 5 goes, energy regenerates slowly. It took me 3 days to do level 2 because it requires about 15 stars to do everything required, 2-3 goes per star earned, enough energy for 5 goes, enough energy for another go regenerates after 40 minutes real time and average 3 hours per forensic analysis of which there was 9 I think. Total waste of time this game..Version: 1.23
✓ Full of fake adsIt is a great game, but ... 1) too much dialog 2) too much ads video and most of ads video are fake ads 3) randomly change the button to trick you make a post on Facebook. This make you very hard to enjoy the game..Version: 1.29.1
✓ Big money grabDownloaded it again and remembered why I stopped playing it in the first place. No permanent way to increase your total energy without buying a ridiculous subscription (not even a monthly one but $4 every week). No way to speed up the time it takes to replace energy either. Examining things takes literal days unless you pay money. Endless ads popping up after each play. This game is just a big money grab.Version: 1.38.2
✓ I would give 5 stars except for Facebook delaysThis game is awesome except I don't want to play it signed into Facebook & I'm almost tempted to delete it if it closes me out for another 5 days after each case just because I choose to not sign into face book!! Please change this so as Facebook does not have so much control!! Not everyone likes to live their lives through social media site like Facebook..Version: 1.1
✓ Last 2 updates horribleThese past two updates have been horrible, I was hoping this latest update would fix the problems of the previous update but I think it's worse. It freezes after I use the energy so I can't do any of the search any places. And then when I restart the app, I've lost all of the energy :( it's not fair! Please fix it!!!.Version: 1.13
✓ Can’t go to new cityWhy is it now, if we want to be able to move on to the next city, we now have to download that city’s app and play it there? Why can’t we just keep using this app and keep progressing to each city from here? It is really annoying and hope this can be fixed in a future update..Version: 1.36.4
✓ Criminal casePretty good game but too many ads. Cut 25 - 50% of the ads and you will have a 5star game..Version: 1.38.2
✓ PubsYou pay $ 10.99 to run out of ads, a few weeks later, boom the ads are back. wow, how to rob people!.Version: 1.38.2
✓ Massive cash grab…The game is somewhat fun to play but the developers cash grab is off putting. The scoring system is whacked….20 energy points for a game lasts all of 3 minutes of play time and then pop ups to buy, buy, buy. Ads are annoying and too frequent. The level top ups are useless if you catch at the wrong time and you lose out. I always appreciate the developer response but nary a one for all the posted reviews. Uninstalling stat..Version: 1.38.2
✓ How can I capture all the bad guys if it keeps crashing homie?I like this game a lot. Like a lot. And I would probably like t enough to spend real actual money on it if it weren’t for the crashes. I’m a decent human being. I understand if it happens once in a while. But every time I play? Um no it’s gonna be bye Felicia if y’all can’t get it together because believe it or not I do stuff irl like feed my 63 cats and make cookies for my great grandchildren thank you so if you’re gonna make me spend extra time loading the game well I’ve got news for you Stevie granny train be pulling out of this game soon. Also energy depletes quite hastily homies when I do actually have time to rest my bunions and play the game I can only play for 15 minutes. Robbery I tell you. I’m gonna be playing angry birds soon because I feel like they more relatable to me at this point ~hope you kids fix this that’s why you went to college dearies GrannymcGran still loves you.Version: 1.26
✓ AnnoyingDon’t bother to download this game unless you want to spend more time watching ads than actually playing..Version: 1.38.2
✓ ConfusionI’ve played this game before and it’s really good, but I tried downloading it again and it’s stuck at loading before it even starts downloading, it’s been an hour and I have more than enough space for it.Version: 1.38.2
✓ It’s all wrongI was playing the game when I got to a level where u had to put a shirt back together now that didn’t bother me it was the activity after that because you had to arrest the criminal now the guy that was supposedly innocent according to your game was right handed and blue cap but he needed the shirt and the other person matched all of them now unless the the last person was extremely stupid he wouldn’t of worn the shirt he was seen wearing because he would get caught easier so naturally I picked the guy with a different shirt but he was innocent that just sounds like absolute garbage please fix that error.Version: 1.34
✓ Used to love it -I really enjoyed this game in the past , however now, when I do the investigative activities and return I find my energy has mysteriously evaporated. It still shows I have energy but I get the message “you are out of energy watch a clip to receive 20 Etc” .then the energy is back to zero. I used to be able to save up my daily bonus - collect it and not use it - it would be there when I next opened the game - not any more - use it or lose it when you collect it. Unfortunately this is not always possible. Game is losing its appeal..Version: 1.21.4
✓ Done with itI’ve played this game for a long time and gotten gold medals on every case. I started playing with the original Grimsborough storyline but I’m done. They’ve changed several things (adding the cards, adding the daily spin wheel instead of just awarding an energy boost for daily checking, etc) but the deal breaker is all the ads you now have to sit through. I don’t play free to play games because I hate ads and micro transactions. When I started playing Criminal Case, there were no ads but you now have to sit through one with every other turn. I have the game muted so I don’t disturb anyone else while I’m playing but the ads burst through at full volume. Additionally, I’m sure they only get paid for the ad if we watch at least 5 seconds worth so that the minimum you watch before you can skip (if you can skip). The game itself has been a good time killer but I just can’t stand the changes. Once I finish the current Conspiracy storyline next week, I’m deleting it..Version: 1.27
✓ Takes forever nowThe game used to be great and I played it daily. I have now deleted it as the game changed. It takes three days before the next city is ready to play. The daily bonus is now a spin wheel which is useless and you can’t rely on the type of bonus you get. Plus there are now ads playing during the game which is really annoying. I don’t know what the playing cards are for as they are useless. Lost a long time player.Version: 1.23
✓ I will miss you......UPdate. Let me tell you you're issuesI work in IT for Dev QA. Here are some diagnostic scenarios. I have an IPad2, since you have placed the ads to pop up in the game it seems either your program is not written correct or you need more juice so to speak. I have other games that do the same thing that you just updated to and they never crash. I know you have way more graphics which could be the issue so either update your server to more flow or tell the ad people you will need to remove since we are are only seeing one of them anyway and you are just taking their money. And lately it is not even letting me sign back in. Please fix need my Criminal Case fix and my friends miss me I hate to say goodbye but....love this game and have been addicted to it since my friend told me about it years ago. The last 2 - 3 weeks all it does is freeze up and then go blank. Have lost so much energy just trying to play. Your developers need to get their butts in gear. I guess you guys don't care about losing money or clients. You can't even answer your support emails tsk tsk. I will miss you and you will miss the money..Version: 1.20.1
✓ Loved it so muchMy neurologist recommended this game to help me with pain. I’m a Deputy Probationer Officer III. I was injured on duty protecting a domestic violence victim from the father of her children. In the process I popped 3 disks in my cervical spine. The pain has been intense. As I have spent my career dealing with drug addicts, I was very concerned of becoming dependent on pain meds. My Dr suggested your game. I went through the entire game only to find your writers must have lost their creativity. Now, I’m at the unfortunate end, taken to Mysteries of the Past to start all over. I had found Mysteries of the Past and had already been playing it. Now you start me all over and did not even let me take rank and progress into the “new” Mysteries of the Past. I am suffering more uncontrollable pain as I don’t have your game to lose myself in when the pain is really bad. Guess I will now have to search for a new game by a different company as I’m afraid you will just dump me again!.Version: 1.24
✓ Bad adverts/videos/ now unplayablePlaying this after the latest update I just needed to play one more round to finish the scene, watched a video on the finish all I have got now is a white screen on CC, very clever... This game is getting more and more bugs and glitches as it progresses. Edit.. Have played through to the end of “Mysteries of the past. Started on Conspiracy, Had nothing but trouble with this. Screen going white, having to restart iPad to get it back, today on the start screen it just locked up. Got the game to work and the Conspiracy level is not available. Going to totally delete game and give up. It has become tiresome..Version: 1.20.1
✓ Please fix itThe game is damaged. No matters what I do always fails to download the episodes..Version: 1.38.2
✓ Criminal CaseI’ve been playing this game now for the past few years and I love it BUT lately I’ve been really disappointed with the new features. Regarding the new wheel spin, great idea but at least 3 times a week it fails dismally the inner circle giving friends 5 free spins great but also the player should been given them too like the old way. But then when you come to spin the wheel for my “prize” it doesn’t give me the option as it blanks out so I can’t spin, so annoying! The other disappointment is the pizza that gives you a daily life of 170, great? Nope as it cancels out the lives I’d already accumulated, for example this morning I had 385 lives I then paid the £2.99 for the pizza and lost my 385 lives and I was taken down to 170!!! NOT impressed especially as I do pay for “in-app” on a regular basis! Now I’m thinking you are maybe getting a little greedy! So DISAPPOINTED!.Version: 1.24
✓ Crashes without restoring energyIt's a fun game but I'm sick of it crashing and energy not being restored. I worked hard to earn that energy and then the game just crashes while in the middle of a crime scene. The least you could do is restore energy every time it crashes so we're not waiting around forever just to progress one little bit further in a crime scene..Version: 1.36.4
✓ Addicted. BUT....Love love love this game. So addicted to it. Add more cool features and outfits. BUT since I am not on Facebook I am forced to pay to open the next level or if I don't want to pay I am forced to wait THREE whole days. I reckon make the wait shorter or I'll be forced to delete..Version: 1.8
✓ Good, game but getting energy is a lot harderLove this game, however since playing again I’ve noticed once collecting every star for each crime scene your left with at least 10 stars at the end of every case and I use to purchase burgers, energy drinks etc but now this option isn’t available anymore. Doesn’t reward or pay off in the end, I mean I’d much rather energy that sticker packs and coins. Please bring back this option..Version: 1.27.3
✓ Good game- poor customer supportThe game is good although it is quite time consuming to progress when you have to wait for energy to renew. Can see people getting bored easy. Terrible customer support- having issues with the in-app videos not giving rewards after you have watched them. Customer service were contacted- don’t even respond themselves, they sent an automated response saying you will not get any response regarding your query! Would give 5 stars if you could progress quicker or at your leisure and there was actually a customer service not an auto response! Defo not worth spending money cos any technical issues that may not mean you don’t get your purchases! Well that’s just tough! Pay and hope!!.Version: 1.21.4
✓ Waste of timeWhen I downloaded this game, I was rather intrigued, as I love object finding games, and this one game with extra puzzles. After reading the reviews I decided to give it a shot. First impression was impressive, although after you pass the first level all it wants you to do is buy in game purchases. E.g burgers to refill your energy. Starter packs etc. Second thing is after you finish an investigation you have to share with three friends on Facebook to play the next level, pay real money. Or wait 24 hours. This really got to me, as all these games want is money and they should at least reduce the time to 12 hours as not everyone has Facebook. The third thing is energy. You get a bar full of 120 energy and if you run out you have to wait to get more. To get one energy you have to wait 4 minutes. So in total to refill a bar of 120 it will take 8 hours to refill the whole bar, unless you watch adverts or pay MORE money. Also each crime scene to investigate cost 20 energy. And to complete a task you need a star, which you would have to play at least 2 or three times for. So in my opinion they should give you a higher energy bar, less advertisements. The only reason I gave this two stars, as you have fun in the moment or if you buy things..Version: 1.36.4
✓ Album picturesGood game but after collecting pictures to complete the albums, they keep disappearing. Can’t complete albums at all, very annoying!.Version: 1.27.3
✓ Gross commercialsHow do I get rid of gross commercials & sounds from the games. I almost threw up when it showed up. I like playing the game & will watch the commercials but can’t handle the noise from any of the games. No more gross commercials this one had an ear & gross things on it. Stop them & allow me to turn off the sounds. I don’t appreciate seeing games where people can be humiliated even if it’s a game. Those are just wrong..Version: 1.38.2
✓ Bad customer serviceI really liked the game but it started to not remember some of my progress when I closed down the game so when I contacted customer support explaining my problem I got a automatic gmail just telling me to check f and q page which I already did it didn’t have the information I needed even when I message twice saying I didn’t need a automatic gmail saying I needed help from a person still a automatic gmail one time on a week day such I shame cause I loved the game but I don’t any more and it’s the same on all the criminal case games not just this one.Version: 1.36.4
✓ Can’t play 30 seconds without an ad…Legit, what is with the ads? I can’t even tap into the menu without getting an ad before and after leaving it. It’s a joke! It’s just too much ads that I can’t even enjoy this game because it’s honestly a great game but jesus christ, the constant ads are too much. Probably the only game i’ve downloaded that has takes advantage of it. Please for the love of god, fix it..Version: 1.38.2
✓ Ads Don’t Work, Makes Game UselessIt takes forever to finish the game with the amount of energy they give you. Thankfully, there’s an option to watch ads for free energy. However, there is one obnoxious Botox ad that pops up every time you try to earn energy. This ad does not work or play anything, and there is no option to end it. So every time it comes up, you have to quit the app and start over. I’m writing this review because in the past two minutes I have gotten the ad FIVE times in a row, causing me to restart the app FIVE times in a row and I know if I try to watch another ad there is a good chance the same thing will happen again. Without being able to get more free energy, instead of waiting 40 minutes for enough to play once, you make barely any progress, and extremely slowly. This game isn’t worth it, and by now I think I’ll just find something else to spend my time on, especially since there is no way to contact anyone about resolving the issue. Not worth your time or frustration..Version: 1.26
✓ Too Many Ads!!! Shame! Shame! Shame!How greedy can you be when inserting ads in the middle of a search round. You search, find, get a score, advert, search, find, score, advert, repeat. The object of the game is to be distracted by fun and challenging my memory. I left the game for some months because I was being frustrated by the ads. To add to the ad annoyance, the ads do not represent the games as played. I deleted Gardenspace because it was getting ridiculous. Home space looked like fun with building a home space and guessing which tools would harm or help. That's bs. You play a game with increasing degrees of difficulty (matching game) then, IF you beat the game you get to select an item for a task already selected for you to put into your Home Space! I'm only tempted to spend money on a game if it's really good. Advert interruptions on a frequency that angers isn't getting any of my money or time. Greed changes a fun game into a nonsense. It's repeated so often that finding a game that is enjoyable is becoming a lesson in frustration..Version: 1.27.3
✓ Can’t play without spendingBe prepared to spend money if u want to play for more than 10 mins..Version: 1.38.2
✓ Dishonest with updatesI've been a fan of this game for the past year. The update before last, you declared the introduction of sticker packs, but didn't say you'd be replacing burgers with albums. I know people who haven't updated because of that. On is update you've said bug fixes but that's not entirely true either. On the poker cars section you've replaced chips and orange juice with boosts. If you're going to change elements of game play you need to declare what your doing. Otherwise you're just cheating us on each update.Version: 1.10
✓ Used to be fairly fun, but now…First off, this remains an interesting game, with decent stories. Some of the names of the objects lose something in what I assume is a translation, and the ever-popular "energy" system is always frustrating. The most recent update of the base program (as it affects all of the Criminal Case games) has brought frustration and disappointment. The "daily reward" feature was frustrating when it would make you respond within a few hours of the last time you used it or it would reset. Now it's hardly even useful. I'm sorry, but burgers and meals are no replacement for guaranteed extra energy. The more frustrating thing, though, is the timing of the ads. They will pop up at any moment, it seems, from the time you return to one of the main screens. Yes, I'm sure it's a timer, but it will interrupt an action without warning. Even worse, if the game or device is muted, the ads are not, which isn't pleasant when your spouse is sleeping. The ads tend to be for the same games (I'm looking at you, Toon Blast!), making me LESS likely to want to play those advertised games. The most recent update made things worse, with ads that freeze the screen. As others have stated, the publisher doesn't really want you to contact them, as all you get in response is an email that makes you feel like an idiot because you didn't read what was on the support site, and that you wouldn't get any further reply. Well, maybe they shouldn't get any further support!.Version: 1.23
✓ Crashes not being resolvedI have played this game for years and would have given it 4 stars in the past. The 5th star is withheld because the game use to give out orange juice and potato chips, but those were eliminated with the addition of the stickers (which serve no purpose whatsoever). I also withheld the 5th star because when leveling up, you don’t get the full, if any, 100 energy points depending on where your energy bar is at the time. Now I would only give the game 1 star. It has been crashing repeatedly on my iPad and iPhone. Proper troubleshooting has been done without any improvement. This has been going on for months. There has even been an update to the app since this issue has begun and that didn’t resolve the issue either. It’s frustrating to lose the energy points as the crash typically happens right after I’ve selected a crime scene and the energy has been deducted from the energy bar. I’m about ready to give up on this game..Version: 1.23
✓ More ads less gameplayI get it! You need ads to make money but come on! This many ads!!?? I have been a player of your game since 2015 and i just returned to relive the good old days and wow! I can’t play anymore. I click on an option then boom! Ad, i click on the case boom! Another ad. This is just plain annoying now..Version: 1.38.2
✓ Amazing game, but impossible to playThis used to be my favourite game for years. I could play it forever if the advertisements weren’t so frequent and, even worse, the game didn’t crash every time there’s an advertisement. This didn’t happen back in 2015. ZERO customer support, and it’s impossible to team up with your friends to share boosters anymore. Tragic end for an amazing game.Version: 1.38.2
✓ Fun but comes in wavesStarted this game awhile ago, forgotten about it after I had open another chapter and begin being disinterested when my other games were more real time based. This game is great for a different change of pace and a quick go around for a few mins. However, when you get a clue and waiting for it to be analyze or waiting for energy recharge, I move on. The other difficult is if none of your Facebook friends play it’s even worse and there’s no option to open the request for help or invite through a local server connection for guest to assist you. The puzzles are great and super challenging as you increase in stars but the lack of an active community available and requirement to pay to further unlock chapters to push the story forward into new areas (had no currently active friends) it just became more tedious and waiting. TL;DR - great side game but don’t invest heavily into it as you’ll probably hit the same wall of either needing enough active FB Friends or pay wall to get anywhere..Version: 1.32.4
✓ How to change the name of my character back?When I updated game last time for new ipad, the game changed my characters name to the owner of the ipad. No instructions in the settings..Version: 1.38.2
✓ FrustratedI was wondering if anyone could tell me how to connect my criminal case game to my Facebook it keeps telling me that there is an error and that it needs to be reactivated but I have no idea how if anyone has any suggestions please let me know thanks.Version: 1.41.1
✓ Cant get past case 2You can’t get to case 3 without paying or having Facebook..Version: 1.38.2
✓ Disappointed with Criminal CaseI have been playing these games for years, especially the first one created. I play it on my iPad mini. I have had so many issues with it crashing. I counted at least 25 videos that I watched to receive energy and I never received it. The screen would go black, gray or white and then crash. The same goes for watching videos for cash, but I only counted 12. There were 3 times that I spent $5000 on a round of investigation and it crashed while I was playing, so there went that money. I'm beyond frustrated. I have tried several times to follow the instructions given in the troubleshoot. It's horrible that they send you a message saying that this is going to be the only contact that you receive from us. What happened to talking to real people and getting help with a problem? I rarely play the games anymore. I've put so much time and effort into it that I'm torn. I really do not want to shut it down and lose all my progress. I definitely think this game and its makers/customer service has several issues to work on. Your players are committed to playing your game, please be committed to helping them when they have an outrageous number of errors. I tried playing it on my iPhone but it takes me back to near the beginning of the game. I can't even sync my devices to be at the same place in the game. Would love some help!.Version: 1.21
✓ Criminal caseWhat a disappointment the last update. I do not want to spin a disc. The bonus points disappear which is not good for areas with weak Wi-fi which does not cover every room. I have played this game for a while and now have already lost interest due to the latest version. The latest annoyance is having to wait three days before the next game can be played. You used to be able to buy into the next game. Also spinning the wheel very rarely gives energy usually coins. I still play but get frustrated. Your new version must be losing money I know I am spending less. Why has the game been altered? I like the game because the graphics are so good and clear. They are the best. Other games have been abandoned because the scenes are so blurred. Don’t change your graphics..Version: 1.24
✓ Fun, but Not worth the timeIt’s a fun game but as other people mentioned it’s riddled with pop up ads during gameplay - on the way to a puzzle or as soon as you finish one. Once you’ve completed Chapter Two you’re forced to add three friends to “help you write reports”. I forgot about that the last time I played. If you don’t add three friends then you can’t do anything new with the game anymore. After that you’ll be forced to add more friends to access more chapters. Disappointing. ***edit: you can access the next chapters quickly by adding friends or you have to wait 24 hours for it to allow you to continue..Version: 1.38.2
✓ Good luck if you need Customer SupportWhat once was a great game to play now isn’t. For the last few weeks, I haven’t been able to send or receive gifts from friends on my iPad without the game looping to Facebook only to ask “Open this is Criminal Case.” Duh, that’s why I have the app. Then it returns to the app and if I select ‘accept gifts’ it loops back to Facebook again..endlessly. This happens on all 3 of the Criminal Case games that I play. ..Hidden Objects, Mysteries and Save the World. I tried contacting customer support only to receive an auto response that told me to go read the FAQs (which I do before ever contacting support) or go to the community page which is another hot mess. Then proceeds to tell me that this will be the one and only response to my inquiry. Sounds like pretty poor customer service. So...in response, I will delete all three games and find others to play.. A little good customer service goes a long way. I recommend that you ditch the auto response and actually allow people to contact you..Version: 1.34
✓ Enjoy game. Not impressed with adsI have always enjoyed this game but am not happy with pop up ads that were introduced. Out of all the ads I have seen I have had a couple that are advertising what seems to be adult sites. Ladies wanting to flirt via video. I contacted the developer via website to advise but I only got an automated response telling me to go to the FAQ section and this is the only response I will get..Version: 1.20.1
✓ Game not working. Can’t log in through FacebookCan’t log in. No info as to why from the developer..Version: 1.38.2
✓ Broke with last updateApp won’t launch after the last update. Delete and re-install doesn’t fix the issue..Version: 1.41.1
🙂 Criminal Case Positive Reviews
Criminal Case works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Criminal Case.
⛔ Criminal Case Problems
