- 87.9LEGITIMACY SCORE
- 88.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Google Ads App Complaints & User Negative Comments 2024
Google Ads app received 150 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google Ads? Can you share your negative thoughts about google ads?
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Google Ads for Negative User Reviews
✓ Pointless AppIf you just want to know very basic info like how many clicks you've had or how much you've spent you'll love this. If you actually want to find out anything useful/meaningful (bounce, matched keywords, etc) or to see data in graphs other than what Google didctate, then this really is just a pointless app..Version: 1.0.1
✓ RIP OFF AND DOESNT EVEN WORK RIGHTI TRIED TO PUT AN AD OUT FOR CHRISTMAS DAY, I SELECTED A BUDGET OF $50 AND FOR 1 DAY ONLY, I RECEIVED AN EMAIL SAYING IT WOULD LET ME KNOW WHEN IT GOES LIVE, AND THAT IT WOULD TAKE 24HRS TO SHOW, I NEEDED IT ON THE DAY, SO I CANCELLED IT AND THAT WAS THE END OF IT, UNTILL TODAY, WHEN$500 WAS TAKEN OUT OF MY ACCOUNT, I DISPUTED IT AND THEY REFUSED TO REFUND ME BECAUSE APPARENTLY I HAD CLICKS, CLINKS THAT RESULTED IN NOTHING.Version: 2.3.20002451
✓ HorribleI wanted to give it a try unfortunately my experience was absolutely horrible I kept it for a week and I got no sales at all what a waste of money.Version: 2.55.541905598
✓ Customer serviceThis is the mecca of bad service. You don’t know useless service until you need help with an ad campaign. They will transfer you three times before you get any help. You have to be extremely straight forward and rude to have them help you. Otherwise, they send you to an “optimization specialist” who is also no help. I believe this is all an a hoax to get you to pay for their help down the line. Extremely unimpressed..Version: 2.59.571612957
✓ Absolute rubbishCan’t create campaigns from the app. Can’t easily navigate in a user friendly manner. Lack of clear insights/analytics. I honestly can’t believe this app is on the market..Version: 2.24.341397260
✓ Terrible serviceI’ve been advertising with them for the whole year of 2022, spent thousands of dollars, since the start of 2023 I haven’t ran any ads, I paused all my active ads as of September 2022 till date because I’ve been busy with other stuffs only for me to get an email saying my account has been suspended, how can an account I haven’t used for almost 6 months be suspended for violating your policies, I don’t know but Google do not value their customers, they don’t care if you spend a million dollar they’ll suspend your account for no reason..Version: 2.51.511805640
✓ Lacking Basic Features, Clunky Interface, Borderline UselessUsual Google obtuse design elements and influence. It’s a chore to use and you’re better off with their horrid web interface since you have a stripped-bare feature set with this app..Version: 2.7.20003837
✓ Was considering google adsWow, just wow! I was considering trying out google ads, but after reading the reviews, NOT! I don’t think I’ve ever read so many bad reviews for any product or service, and this is Google. Now back to square one, still need to find service to promote my products and drive traffic to my site. So, now on the hunt for other options, besides Google. What a let down after reading the reviews. Google Ads review rating must be manipulated by Google, because they show a 4.5 out of 5, but all the reviews I read were way lower, like 1, 2, or 3 on the high side, and think the reviewer was being generous. Anyhow, the search continues for something other than google. Btw, I’m giving two stars because of all the bad reviews. Maybe some will get lucky with better service.Version: 2.60.579955725
✓ New app is terrible.I hate this new version. I cannot work out how to even create an all. Please bring the old app back..Version: 2.5.20003214
✓ Differentiation would be niceWould be nice if removed or paused keywords, placements, etc would be marked differently or removed from an active list entirely. Also, if conflicting keywords would just be found right away. I’m sure it’s not that hard to find matching stuff in a campaign..Version: 2.46.475324205
✓ Pointless really...This isn’t a google AdWords app, this is an app which lets you view campaigns you created on a PC. Totally useless if you want to create new campaigns, or restart old ones etc...Version: 1.6.315
✓ Terrible appI can’t even see the campaign I already set up on my desk top version.Version: 2.29.368006309
✓ NahIt says couldn’t sign in with my school account so I press sign in and I sign in with my main account and it loads for a moment and goes back to saying couldn’t sign in with my school account After I enter my main account email and password..Version: 2.37.416844905
✓ ExtortionismA mix between a Ponzi scheme and ransomware, all using your livelihood and branding. Google takes organic business profiles, suspends them, then resells them as ad profiles to your competitors. Cultivates new business profiles as a means of ‘ripening’ them. Google doesn’t do the phone thing anymore, so you can’t call them. Google has an antitrust suit against it from DOJ - which means it is doing this with impunity. Here’s your equality and social justice, in practice. The Filipino sales rep who hung up on me was surprised when I called back and got him again quite by chance. He recovered quickly enough though - he said he didn’t have time “for this” and hung up on me again. Wow..Version: 2.55.541905598
✓ Terrible support and serviceMy admob account is banned for no reason after being randomly limited ads serving for several weeks. It’s impossible to reach a person, not even a email through their support. It’s like talking to a cold robot, where their staff keep sending canned response in forum and refuse to give detailed reason..Version: 2.35.403126588
✓ Useless App!I expected more from google. I was forced to download the app to my iPhone when i tried to add a campagne. All you can do is see info on existing campagnes. Impossible to add a new one. I guess I will wait to get to the office and do it from a PC..Version: 1.6.228
✓ DisconnectedI know my review is not gonna do anything since it’s Google and they can just overwhelm my review with fake, bought 5 stars reviews but whatever. The apps is laughable compare to the desktop webpage. Stats are impossible to view, basically nothing. And when my ads get disapproved, there is not a place where I can fix it. Cool design tho, add a star to this atrocity..Version: 2.15.293640256
✓ Absolute ToshThey give false information on what clicks and views you have had. There’s no physical way for me to check what they are saying and I defo haven’t received the amount of business they say I should have. I get that every click isn’t going to result in a job but come on how do I know they don’t pay a dude with a list of companies ads to click on and bump up my charges. It should be pay for the advert if it results in a job not a click..Version: 2.13.20005882
✓ Garbage adsGoogle ads is GARBAGE I placed an ad that was highly targeted to USA only presence traffic, go to bed at 1 o’clock in the morning woke up seven hours later with 300 clicks on my ad and almost 4000 impressions and five sign ups for my website all four names and all get rejected on the applications because they are international applicants then I paused my campaign, because obviously I was getting spam clicks even though my optimization score was 100 and my audience was highly targeted so after I paused my campaign, I got a message at the top of my screen, saying my campaign ads are no longer showing low and behold it’s been almost 3 hours since I canceled my campaign and ironically, I’m still getting clicks even though no campaign is showing and then they charged $50 to my card for their spam clicks, and my cost is still going up even though my campaign is canceled Google is a scam no other way to explain why I’m still getting fake clicks. On a campaign that is no longer running for over three hours now and in those three hours I’ve gotten another 20+ clicks. That I’m having to pay for that or not legit just like the other 300 I got overnight that was supposed to be USA targeted traffic. Do not waste your time or money with them and I am putting this review on every platform. Then I wrote them an email hours ago about what’s going on and big surprise no response..Version: 2.52.517451696
✓ Terrible experienceThe app does not provide all the information about search terms and clicks. If you set up geolocations to run ads in, it will run the ads in areas that you have not selected to run in, including those areas you have blocked. The billing is somewhat scammy, they will charge you for many clicks on 1 impression that no one has seemingly clicked on. Then Google will call you constantly trying to get you to increase your spending. More over, you get some crap ROI.Version: 2.43.454176583
✓ Not workingNot working on 14 pro.Version: 2.50.504356708
✓ Google staff have zero knowledge of this appIv had nothing but trouble using the mobile apps , all my calls are for other business,s and not mine , the “IT “ experts at google have zero knowledge about the app , and have had to cease using google . . The problem is google converting your numbers to 0333 prefix with gets them a profit , but causes me stress , as the calls are getting crossed , they are not bothered and won’t stop this , so after 2 years of zero help , cheerio.Version: 2.49.492435106
✓ Lost money without my consentI have been on Google ads for well over 10 months. I first thought that the plan was 8.19$ every month to advertise with google. After reviewing my bank account, I discovered that an amount is being taken from my account without my consent for the past 10 months and each amount is more than 300$ every month. When I dispatched this to Google, they said that we cannot return the said values and that nothing they can do about it. Now, I am left with more than 3000$ in spending and not even one job came to me through this app. Very disappointing experience..Version: 2.51.511805640
✓ Significantly worse after updateThe new app is terrible after the recent layout change - previously stats, negative keywords, campaigns were easy to view and change. Now they almost seem to have been intentionally hidden. My front page is full of stupid recommendations - instead of just showing me how my Ads are doing. The ad pages themselves are the same with stats showing riiiight down at the bottom (they have also seemingly removed the ability to quickly add worlds to the negative keyword list - probably so they can take your money running ads on keywords you already own)..Version: 2.48.487296370
✓ Constant badgeThe apps gets a badge on the icon every day for no reason which is really annoying. Apart from that it’s a decent way to keep an eye on ad performance..Version: 2.49.492435106
✓ I got banned for nothingI got banned without knowing why it happened I got an email and it did not explain the issue. I went through my videos and I did not see anything going against the guidelines. I tried to write an appeal and it kept saying the website link has an error. I feel like my success is being stopped..Version: 2.37.416844905
✓ Horrible!Google ads customer service and app is horrible! Previously I had used google ads for years with no issues. After they updated it immediately went down hill. It keeps asking you to verify your account after they've sent you an email saying that you've been approved. The mean girls who answer the phone will hang up on you or forward your call to a dead end and you will never be able to communicate with anyone. They will tell you that only a few people work in the google ads expert team and they're not available to answer the phone. So you're telling me that google is a billion dollar company and billions of business use google ads but they only have 3 expert's available to answer your phone call? Next you try to set up chat and you will get the error message and again no one is able to answer your chat. Don't even think about emailing, that's not going to work. Finally someone on chat picks up to only tell you what you already know that your account isn't working and THEY have to email someone who can help you?!? I would like to know how many billions of dollars that google ads is receiving from businesses yearly and I'd like to know why the customer service for my TV is better than this company!!! The only reason why I use google is because believe it or not, yelp is worse! I'm so sick of these predatory companies knowing we desperately need their services and them laughing at as when they hang up on us! After MONTHS of frustration !!.Version: 2.54.530629792
✓ Needs to be more user friendlyLooked everywhere to try add a new campaign, would be nice if there were better instructions.Version: 1.6.315
✓ Business ownerI’m just getting clicks on my ads whole 6/7 months. No a single call from anyone. End of the month I seen my bills only no business at all. Google suspended my business from google maps fee time. There is no one solve your issue with google ads or google maps. It’s horrible, unacceptable. Social media is better then google..Version: 2.58.567748343
✓ Google adsIn my recent experience I can say it is slow and the performance sometimes doesn’t spend the money set in the agreement. I hope the service will be improved soon..Version: 2.37.414295032
✓ Terrible supportI can’t say enough bad about this platform. Not only did I receive terrible value for $, but dealing with service is an awful experience. I do not recommend Google Ads..Version: 2.23.338152554
✓ Waste of moneyGoogle are ripping customers off, false clickers, expensive pay per clicks. Google knows if you’re not on the first few on page one nobody’s ever going to find your business and they are ripping people off for the privilege. You may as well just throw your money up in the air on a windy day..Version: 2.13.20005882
✓ Google is the worstUsed to be my go to for advertising. They have now made it far too complicated for the average business. Unless you are a huge company forget navigating all the hoops and obstacles inherent in advertising with Google today..Version: 2.42.446715324
✓ You’ve taken 10 steps back with this update!Poor performance. Waste of time, money and effort. Too confusing when you have multiple campaigns goings. You need to sort this google. A top company like yourselves should not be going backwards in upgrades. Disappointed and leaving google ads..Version: 2.9.20004397
✓ Adding Negative Search TermsAwesome app except for one glaring bug! 80% of the time the app will not allow you to add neg search terms or words. Especially neg words to shopping campaigns. You are in the campaign to add it but it only gives a regular campaign choice to add it to. Not the campaign you are in. Broken…fix your app please!.Version: 2.42.446715324
✓ Smart Shopping Campaigns Dont Appear!Find the app useful for checking stats through the week but all our Smart Shopping Campaigns do not show in the app! So tried accessing via mobile browser but new Google Ads doesn't support mobile!!!.Version: 2.2.20002136
✓ Buggy AppApp has some useful information for a quick glance but is buggy and gets stuck. E.g. while trying to change the locations for where the ad should be showing the apps continuously gets stuck. Had to do it from the browser on the laptop. As a paying customer, it should be better..Version: 2.24.341397260
✓ IOS 10 version no longer works and I can't upgradeWhy?.Version: 2.18.310578888
✓ Bad supportI was told I would have an assigned account manager because my ad budget is higher than average, the account manager that was assigned to me did not answer my emails and was a terrible communicator, she could not do a re-marketing campaign and said it is the technical team's job and the technical team kept saying it is her job. Until today I don't know who to believe!!. and if you want total to anybody else they rise the "COVID" card and we are short on staff, limited, etc Really bad experince..Version: 2.32.387179363
✓ AdWords is Alright, at mostWas satisfied to pop up on front page here and there being a new business and all but watch out with the budget. I was told multiple times the campaign would NOT exceeded my daily budget and now $300 charge in less than an hr for a campaign set up as conversions not clicks- later. . I am told the ads won’t exceed my “monthly budget” feeling lied to and cheated but I learned and kept the ad simple moving forward..Version: 2.45.468575109
✓ It became too costly to advertise on googleJust received a $511 bill from one month of advertising here. It costed a significant percentage from the revenue. It’s not worth the money.Version: 2.6.20003452
✓ Missing smart shopping campaignsI could’ve sworn they were added but now I don’t see them anymore/ can’t enable them..Version: 2.3.20002451
✓ Unprofessional and irresponsible supportI would not blame the app itself, but the support of entire Google ads are highly unprofessional people who didn’t know anything about their own product..Version: 2.57.2.57.561105740
✓ AnnoyingGood app apart from the fact that I can’t add keywords/negative keywords all the time. I’ll click on said keyword to add it to a list and the option to add it to the negative keyword or keyword list will be there and other times it won’t. I cannot fathom why they are there sometimes and other times they are not..Version: 2.43.454176583
✓ Billing issuesI have hundreds of clients. I used to be able to switch accounts for billing or type in account number to change accounts. Recently Google removed this. Please change back & I’ll change my review to 5 stars. The new change means I have to to billing on my laptop so the app is useless.Version: 2.20.321226515
✓ Impossible to work withMy account was suspended for being “fraudulent or a misrepresentation of a product or service.” I have combed their rules and I am not violating anything. The products I sell are handmade and literally each one of a kind, so I am not misrepresenting or copying anything else. Their customer service sent a generic response, I asked a direct question and they copy and pasted their first email. What a joke. If they weren’t the only option for advertising on non-social media sites they would be out of business..Version: 2.42.446715324
✓ Can’t update or useCurrently I open the app, says I need to update, go to App Store, cannot update. Literally cannot open the app..Version: 1.6.33
✓ New update blocks you from managing billing settingsHave used the iphone app to pay adwords bills and update payment methods for years. Then the new update comes out and says "please set up billing on desktop to access using the app". But I already have billing set up, so there's nothing more I can do. Basically makes the app useless until they fix this. Have spoken to google about this and they were not helpful. Very disappointing and frustrating as now I have to be logged into a computer to make billing changes and it used to be so easy. Fix this please!!.Version: 2.0.20001723
✓ Wouldn’t sign inThe app wouldn’t let me sign in, gave me errors constantly, I expected better from google.Version: 2.40.433747733
✓ Loop stuck in update as wellSame loop - says need update but then can only open app and not update..Version: 1.4.5
✓ Don't botherDon't bother downloading this. You basically can only use your desktop to manage ads now. Google, can you guys put the bongs down and use the billions of dollars you've been paid to put together a decent app? Teenagers on their bedroom computers can do better.Version: 2.5.20003214
✓ Absolute Rubbish!Bring back the old version..this is completely none user friendly and has to be setup via desktop first..and even after that it’s just a joke! I’ve now deleted all and will take my money elsewhere..after using the old version for 2 years ..you’ve lost my money..not that you care! Do yourself a favor and stay clear of this app!! Don’t waste your time like the rest of us already did.......Version: 2.5.20003214
✓ AwfulWorst app update ever. Incredibly difficult to use, designed to be more user friendly but has instead had the opposite effect. I’ve ended up with multiple accounts which I’m unable to access/edit/delete. I’m also notified that my campaign is incomplete therefore cannot go live, yet I’m not advised what I need to do to fix this error. Shocking..Version: 2.4.20002885
✓ They scammed meI got an email saying if I spend $600 they give me $600 voucher. After spending iver $1000 they denied it. What a rip off from one of the biggest companies..Version: 2.48.487296370
✓ Confused and user unfriendlyWe find it hard to organise, use and manage. No support..Version: 2.48.487296370
✓ Useless AppWhen you first open this app it does not ask you to login so you can manage your ads. It just forces users to create a new ad. Since I wanted to have an easy access to the ad platform I am beyond disappointed and deleted the app after realizing it’s more of a lead generator for Google than a helpful tool for clients..Version: 2.57.2.57.561105740
✓ PointlessCannot get app to function at all its full of server errors and crashes every few seconds which renders it useless.Version: 1.5.11
✓ TrashCRASHES EVERY TIME I TRY TO EDIT.Version: 2.5.20003214
✓ DisappointedI am suggesting that don’t open google ads account, this is useless and just taking money from Visa card factory, they are good at misleading clients.Version: 2.13.20005882
✓ These reviews have to be fakeNo customer support. They steal your money and you get zero real leads in return. I had 20x the organic traffic before paying for ads, now my organic traffic seems to be turned off. They also promised $500 in ad spend if you spend $500, THATS ALSO A LIE, good luck getting anyone to help you. Google scam, companies like this are ridiculous, they can obviously afford some customer support people but all you get is bots. Scam..Version: 2.55.541905598
✓ Read Fine PrintIf you setup a budget for your ad campaign it doesn’t mean anything. According to Google it’s just a threshold that increases within the month to a minimum of $500 based on the amount of clicks you get for the ad. My one star is because it isn’t explained properly on the campaign manager. It actually states you won’t be charged more than your budget. Which is a straight up lie. A sneaky way to make more money. I can only learn my lesson from this and warn others..Version: 2.6.20003452
✓ **SUPER SCAMERS**For 2 weeks i have been trying to upload a campaign and there has been nothing but problems, i have thousands of impressions and over 1 thousand views but none on my placements, this is ment to be TARGETED TRUE VIEWS(what are you targeting if its not my placements? And how are the views true if they are not from my placements?) I phoned up to resolve and i was advised to increase the cpv to £1 (even thou it already was on 0.10p and was only getting charged avarage 0.3p cpv) Still never worked just wasted money!! Then I phoned up again and was advised to make another campaign so i did and after 4 days of waiting for approval i was told the ad language is not supported for google (racist and unreasonable) after this campaign was running faulty for a whole week and previous campaigns for longer with same language, i spoke to on phone support plenty of times and every call i was asked about the ads language and it was never a issue. Absolute joke! really disapointed and would strongly advise go the alternatives you will be much more apriciated!!! UPDATE: ***super scamers **wasted even more time with these clowns and yet again after another week of nightmare with phone support no good out come proper joke i hate u googlee!!!.Version: 2.13.20005882
✓ Keeps crashingFunctions are minimal and can't make a payment to my Adwords from it. Hope they fix it?.Version: 1.0.2
✓ Shady NonsenseIntentionally crashing the mobile browsers and Chrome to force people into downloading the app to use Ads is shady at best. Everything else in the world runs fine in the Chrome mobile browser except Google’s own products 🤔🤔.. Take your own advice/guidelines and make your sites mobile browser friendly..Version: 2.40.433747733
✓ HorribleThis app is a scam it doesn’t work I got logged of my campaign account and can’t log back in I tried to delete the app and reinstalled it and have to create another campaign.Version: 2.49.492435106
✓ CrashingIt was useful until yesterday’s update and now it just crashes all of the time!.Version: 2.28.361175607
✓ The worst customer service in the planetYou guys suspended my account for no real reason affecting my business client acquisition, my sales and our employees income. Call multiple times and your customer support can help and I have to wait days for get an answer from you. This is the worst customer service in the world, your customer service department is full un unable people that can not solve anything and take weeks of answering to your clients..Version: 2.43.454176583
✓ Worst experienceThey suspended my account instantly after creating my first ad, it was a mobile case product nothing against their policy. The worst thing is they deducted money from my card and saying they will refund it on Oct 12, almost 1 month I am still waiting for the refund. No support and no way to contact..Version: 2.47.480631721
✓ UselessNever works at all. Pathetic excuse for an app from a multi-billion dollar company..Version: 2.13.20005882
✓ UselessNothings can adit except keywords..Version: 1.6.33
✓ Not user friendlyI market my business with Google. Using and understand the Google Ads app is extremely overwhelming. I feel like I need to work at google to understand what I’m doing to market my business. Everything is super advanced and an every day small business owner like myself. Wish they would make it more user-friendly for people who are not techies..Version: 2.55.541905598
✓ In a loopUpdated to new version, then get message telling me I have to update app, takes me to AppStore. Says open (rather than update) , then go back to app to get same error message! So frustrating!.Version: 1.3.15
✓ BadWhy we need go all the time to the desk version, to chance the clic price, and many others, is easy go the best way for the App, pleasy fix that, we are 2020 Many people not use computer anymore.Version: 2.15.293640256
✓ GarbageGarbage that’s all what I can say..Version: 2.2.20002136
✓ Terrible functionalityI hate this app. You can’t even see the bare minimum basics like cost. If it’s over $1000, they just show you an estimate (e.g. 1.4k). Can’t see trend lines either. If you’re going to force people into using the app on the go, at least make it functional. Google ads isn’t supported by any browsers on mobile, so there is virtually no way to get important data when no desktop is available..Version: 2.54.530629792
✓ Not was I was expecting.Decent UI, but can’t really do much. Mostly useful to get a very high level overview. I wish I could edit my ads from the app..Version: 2.0.20001723
✓ SAVE UR MONEY AND TIMEGoogle Ads doesn’t care about the customer, they just care about that check! They give you numbers back that don’t match your own algorithms! For example, I supposedly received “20,000 engagements and views” but my actual video I advertised is waaaaay below that number. They also never contacted me about the Ad renewing itself!? I downloaded this to test their services out and now all they want is a $450 check! I contacted support about the additional charges and instead of trying to help me get my money back, they told me the reasoning for each dollar charged. Despite me explaining how we got there! God if the world could live without Google support it’d be a great time to be alive, but welp here we are..Version: 2.31.378904091
✓ App does not work at allEvery time ive ever opened the app it only and always says “sorry, something went wrong. Check your internet connection”. There is no other button to press on the screen except “try again” and after pressing it, it loads for a single millisecond and says the same thing! I just want ad revenue :((.Version: 2.55.541905598
✓ DO NOT GO NEARHow do people not see straight through this? So I setup campaign create ads restrict them to certain locations add my keywords and times for advertising and I get the complete opposite. I get more traffic from the countries I haven’t set than the countries I have set and then I am charged for them. I’m getting search traffic from keywords that have no relation to what I have set. Why say it works one way and then it does a completely different thing? This app seems to be grabbing money for the fun of it and doesn’t match the algorithm. If it proceeds to deduct money from my bank account then it’s under fraudulent pretences and is charging me for something I clearly have not asked for. The actions are accountable for in a court of law..Version: 2.13.20005882
✓ AverageBasically a useless app alternative to the web based interface. Can't select search terms from past history to make as a negative keyword. Web based interface constantly crashes on iPad as well. Mind boggling how incompetent Google software developers are.Version: 1.5.11
✓ To many fake clicksBeing charged for fake clicks 96 clicks no calls just waste of money.Version: 2.46.477171458
✓ Keeps crashing - doesn't let you to doIt doesn't let you to do a lot of staff you can do on your computer and also you can not control as use to be. Please fix it. You are taking lots of money from us but ypu can't even provide a single service..Version: 2.11.20005032
✓ Impossible to get problems resolved .Have duplicate addresses and account for the same business. Unable to take care of it ourselves and impossible to contact computerized Google with no live support. But they are the 100# Gorilla in the room so they do not have to have customer support.Version: 2.45.468575109
✓ Not user friendlyFirst of all, if your smart ad is rejected, there is no way to know the reason. If you try to fix it, eventually your account will be blocked for violation of their policies without specific explanations and opportunity to fix. Don’t waste your time and money unless you are ready to spend millions. The worse customer support..Version: 2.39.429070019
✓ Entire Google Ads system is a jokeFor such a large company like google you’d expect better, however the entire ads system from app to website is very poorly designed and needlessly confusing..Version: 2.28.361175607
✓ Support sucksA google rep calls me and makes changes to my campaigns assuring me that i will get more calls or requests that took my daily hits from 500 to 200 at TRIPLE the cost per click. i called twice to complain but i am being ignored..Version: 2.43.454176583
✓ Doesn’t updateThe metrics don’t update .... you have to login on your PC/laptop. What’s the point of the app?.Version: 2.7.20003837
✓ Works some timesHave tried this for a year. Works good at first . First week is great then you get calls from people looking for other businesses that don’t have anything to do with your business. Then you get spammer s clicking your ads and google won’t refund you for the scammers. Then you try to call them for help and recording says they are closed for COVID-19. Then they try to call but never rings your phone always goes to you answer machine. Try to return call and get messages that they are closed for Covid-19. So frustrating they always want to charge you more and more but the ad gets worse with wrong number or spam calls. No customer service at all the people they give you from India never call you back after 100 messages sent to them. Never call you when they say. Be careful with this. Now they are charging more for ads and you get less performance and no customer service be careful..Version: 2.46.477171458
✓ No close button or back button option in New campaignThere is no option to close or to come back when we accidentally press the new campaign button. Even after force closing the app, it comes to the same page when we open it again. Plz fix this.Version: 2.52.517451696
✓ Google ads and google analytics app not working fine in iPhone 13 pro maxGoogle ads and google analytics app not working fine in iPhone 13 pro max The app performance is very slow and it’s kept crushing. Kindly can you please look into it asap please l. Cheers, Tom.Version: 2.40.433747733
✓ Bad SynchronisationThe problem with that app is then you can’t upload an ad through the app which means you have to do in on the whichever Google website you’re trying to promote on. Because I’m doing so the app doesn’t then register the ads you’ve done from the websites leading to poor synchronisation and then also the ads website doesn’t work very well off the phone as it keeps kicking you out and refreshing the page. It’s just very poor Google really need t fix this issue!!!.Version: 2.46.477171458
✓ NO SUPPORTA company this large should have a support team put together for ads! a BUSINESS TO BUSINESS transaction and I have no way in getting into contact with anyone in this multi billion dollar company which I find hard to believe. I don’t care if it means I have to talk to Indians. I just want my problem resolved in a timely manner and my account has mysteriously. Just disappeared off my account. I login today to check on it and it is no longer there. I’ve never received a email about them removing it. I also had $850 in the account which I’m not sure if I will even be refunded because the account doesn’t exist anymore. It’s just gone I would like this fixed immediately!.Version: 2.60.579955725
✓ UselessReally useless app Can’t do nothing from it.Version: 2.49.492435106
✓ App is really badYou really can’t even use this ad for more than getting notifications. Even then you het advised to visit web to find out what to do with the notification. I ant to see more than the ine expired ad I ran 2 months ago, have to login online. Why do I have the app? Almost every function prompts you to login online..Version: 2.51.511805640
✓ No iPhone X SupportStill no iPhone X support for millions of people paying thousands if dollars to Google every month for advertising. Typical Google arrogance....Version: 1.6.33
✓ Do not use google adsI created a google ad for our small business. We have since been charged for people who google our business name by our exact name. When I called the help center to ask why we are getting charged for people who google us by name they said they cannot help. Again, we are getting charged for people googling our business name, meaning someone who already knows about our business. This 100% defeats the purpose of paying for an ad if the people who are seeing and clicking on it are already people who know the name of our business. When I ask for a refund, they tell me it is non-refundable. I have since cancelled our ad and will never be returning..Version: 2.53.523482697
✓ New UpdateI completely dislike it, bring back the old version, it was easy to use, i can’t see my add, I can’t edit it, I can’t see anything anymore. Bring back the old App!.Version: 2.4.20002829
✓ Desynced with desktop(or maybe just flat out broken)I wish I could include pictures, but more than half my ads display no stats or information on them(they have tons of info on my desktop). I can’t edit or work with them at all and there doesn’t seem to be a fix online. The query “stats not displayed on Google AdWords app” ironically just shows a bunch of AdWords relating to AdWords campaigns and it drowns the useful results. When it works, it’s great. But I kind of expect Google to be able to put out functional applications, especially when I’m investing hundreds of dollars into them..Version: 2.27.359817749
✓ A bit complicatedA bit complicated.Version: 2.45.468575109
✓ Unexpected charges and bad collection actionI tried this service for my new CPA business. It was too expensive and useless. I didn’t get any clients. Their offer of free credits was misleading and not true i ended paying it with unexpected additional charges. I was shocked that they want me to pay huge amounts for services I never used and they sent it for collections. Was very painful and hurts my credit score. I regret to try this service..Version: 2.54.530629792
✓ DO NOT USE!!!This is the worst I’ve ever been scammed in my life. Stopped using this app a year ago and now they are tying to tell me I owe them 2 grand. Customer service is garbage. And they spam you with phone calls that have nothing to do with your ad and then bill you for it. Garbage. You’ll find more success advertising in a newspaper than you will through these crooks..Version: 2.41.438904386
✓ Doesn’t function properlyFrequent bugs and glitches. Gives contradictory information to ad words on desktop..Version: 1.6.315
✓ Poor Customer ServiceWhenever I contact them to get some help they ruin my campaigns. I don’t know how google works with such poor standard companies..Version: 2.8.20004201
✓ Numbers are never updatedIt’s kinda unusable because the stats are never updated. You gotta go on the computer to see the true stats.Version: 2.35.403126588
✓ Doesn’t workCan’t sign in with my google account! So annoying..Version: 2.15.293640256
✓ When you put an add:When you put an advertisement, someone will click; you have no idea who is clicking from what part of the world or from alien planet. Such a waste of money..Version: 2.12.20005472
✓ TerribleVery basic app, unable to start a new campaign or ad. Can only view existing ads made on a pc. Very limited functions..Version: 1.2.9
✓ No happy at allNot getting job at all and spent money for no reason.Version: 2.39.429070019
✓ No stars is too manyI tried it because it was supposed to be the best way to get my business seen. After 2 months I didn’t get any feedback or clicks so decided to cancel my campaign. After several attempts to cancel the contract google still withdrew funds out of my account despite writing them to cancel. Customer service is dreadful and there are better ways to get your business seen than spending a single penny with this business. I hope they see this so I get some form of response to refund my money!.Version: 2.1.20001947
✓ Well this ended badlySo thanks Google, I now have multiple ads running which I can no longer access, monitor, switch off or control in any way as in the transfer to the new app you’ve completely lost them Who do I phone to sort please.Version: 2.4.20002885
✓ UselessThis app is honestly so stupid, I'm not able to view multiple ad campaigns on the app, which literally defeats the whole purpose of it, I am able to see one campaign, then I get a message saying "check Google ads on the Web for 1 more Campaign"?? Makes no sense to me at all.Version: 2.31.378904091
✓ Too expensiveThe adverts are way too expensive and don’t even run if you set lower budgets.Version: 2.39.429070019
✓ MisleadingI have been charged far too much I set a limit & they just take 10 times more … I have tried getting in touch to get a refund .. they have opened a case but could take up to 12 weeks …. Be sure to check what they will charge you , I don’t feel in control of my own money so I will be contacting my bank to put a stop of any more money coming out as they are still taking money out since cancelling !!! Be warned of this app very Missleading!.Version: 2.41.438904386
✓ Total scam very poor returnsI’ve been using this for six months just pulled it I’ve found out that when you check you’re ad it comes top only because they use a heavy cookies but when you search from another device with another IP address you’re listing is lost wast of money and time but not for google who have loads of ways to manipulating the web to take you’re money thanks for nothing 🤬🤬😡😡.Version: 2.4.20002885
✓ Bunch of Thieves that take advantage of Small BusinessesThey claim to give a match of your first ad. But bill you for your part plus the part that supposed to be the match. They are the hardest people to get ahold of unless they are trying to sell ads. They keep you business phone tied up with people selling ads but can’t answer any other questions. Don’t waste you time and money with these Thieves..Version: 2.15.293640256
✓ Very Poor CommunicationI’ve been having very bard experiences with them, customer support is very poor, they do not reply to your email if you had a problem.Version: 2.43.454176583
✓ Where is the budget card now? Why can’t I edit anything in my campaignI am getting so close to just dropping out of Google all together. Another convoluted experience, I have to go to my old mobile device, which is a first generation iPhone SE, in order to edit my budget. Where is that function in the new experience on the iPhone app? You search the word budget and there are zero results. Done..Version: 2.30.374057828
✓ Google account not linkedApp stopped letting me login , kept saying google account not linked although I can login fine on computer.Version: 2.6.20003452
✓ App doesn’t workI have downloaded this three times. Each time it opens up a screen saying “Oops something didn’t work. Check your network connection and try again.” There is nothing wrong with my network connection. There is nothing to click to go to another screen or try to sign in somehow. It has no option to do anything. Even if I delete the app and redownload it still does it..Version: 2.54.530629792
✓ More Support NeededI’ve read everything on trying to resolve an issue and no answer is given. Why is my AdWords express google sssistant directing calls from our ad that are clearly being misdirected. We’re receiving calls that are very similar in nature, yet not having anything to do with our ad or business. This has been going on for several months even prior to our running an ad with AdWords Express. I’ve come here twice for support and still have had none! Can you please help!?.Version: 2.19.315559919
✓ It doesn’t work.If I go to analytics in the browser, it shows me a have impressions and clicks. The app shows 0 impressions and 0 clicks for 2 days now..Version: 2.8.20004201
✓ Recent update has made App PointlessDisplay now doesn’t fit screen properly & have lost facility to search for campaigns to toggle on and off. Very annoying, especially as older version worked better. Please have a look at the Bing App and perhaps ask to borrow their developer as it’s far superior. As a result of recent update will switch back to Bing advertising whilst Google Ads Sorts our app. Hurry up and sort it please, Thank you.Version: 2.0.20001723
✓ Google ads liedGoogle ads false accused me of posting a fraudulent ad, I’m a affiliate marketer and was posting links to products that I’m hired to refer people to. Well google suspended my account claiming that i was “pretending to be the company” when all I did was share links and write about the product which are facts from the product. I wasted money on these ads, I thought google was the best ads platform but I was wrong..Version: 2.44.461738009
✓ Awful!Yet ANOTHER app that promises a lot and delivers nothing. I expected more from Google. Type in keyword, ANY keyword, it comes back with NOTHING! Hmmm...how is that possible? Well, because the app should be renamed the Google Adwords Crapp. Don't bother. Go for SEMRush instead. I guess you get what you pay for....Version: 1.3.15
✓ The product had so many problemsI was forced to use auto payment method because I am in Canada?! Now I have no way to pause my service. Worst experience with google product..Version: 2.3.20002451
✓ How is there no login option for iOS?I’ve downloaded the app several times. There is no option to login. There is only an option to create a new ad. At best I assume I have to go through the hassle of creating a brand new campaign before it gives me the option login to my account. At worst it won’t at all. Ridiculous to recommend the app for existing accounts with this setup..Version: 2.59.571612957
✓ SAVE YOUR TIME AND MONEYAs stated before they don’t care about you as a customer and it’s funny how they flagged me after I was approved for a $500 credit I kept calling and getting my account review to see what the problem was but they told me that they had a right to cancel my account without reason just sad because I will never use them again and customer support is a joke.Version: 2.48.487296370
✓ App Keeps CrashingEvery-time I open the app it crashes, have rebooted phone, still crashes....Version: 2.17.306836898
✓ One of the worst advetising platformOne of the worst advetising platform, they mint money and dont have a customer support to speak thats a fact when customer pays $500 a month and you dont have a live agent to support?.Version: 2.55.541905598
✓ Bring back the old mobile version!This new adwords is really annoying! Due to the volume of campaigns that we have switching certain campaigns on and off several times a day is very very time consuming and tedious! It wouldn’t be as bad if the app didn’t keep crashing too! What’s more the difference in the colour of the blue text between on and off is also very slight so it is hard to tell which are on and off at a glance. Please either make this more user friendly as a mobile app or go beck to the old one!.Version: 1.6.315
✓ Truly terrible customer service.Randomly had my ad account suspended. Reached out and got it cleared up. Then a few days later exactly the same thing, but this time all their channels of contact are down and have been for the past 5 days. My entire business relies on ads. I can't reach my audience and Google are doing nothing to help. Awful..Version: 2.33.391737268
✓ Not good resultsI was so many clicks, so many impressions etc etc but physically result zero.Version: 2.39.429070019
✓ PoorGranted I’m no expert, however I get by. I have always found adwords as a whole confusing and not user friendly at all. This app does nothing to change my mind, also it has the overall appearance of something I’ve designed on a Sinclair Spectrum.Version: 2.6.20003452
✓ It's a good start.Cool app. there really should be a way to sort keyword bids by price rather than have to open each keyword to see its price..Version: 1.0.1
✓ No stars!Give us adwords express back! Not everyone is adwords expert! Spent hours creating campaigns and spend 100 over a week with no leads! Use to get at least 10 leads from adwords express!.Version: 2.5.20003214
✓ Good to manage but...They should allow you to create campaigns from the app.Version: 2.21.20012760
✓ Difficult to Navigate the Ad menusWhile Google ads appears to be a very powerful marketing tool, the navigation is difficult to follow. I was forced to write down a map of the options so I could remember where I found something. There appears to be no clear direction on how to set up the ads. I had difficulty setting up the audiences as well as attempting to relocate the fields I felt or helpful. It seems I have found most of the features by stumbling across them..Version: 2.31.378904091
✓ Won’t openNo matter what I do I can’t open the app. It keeps saying something went wrong, check your network connection. My network is working fine. Not sure what to do..Version: 2.41.438904386
✓ Ads on pauseBeen waiting for a week to see if my business is able to still advertise after 22 years in business and after advertising off and on for 20 of them with your company. I am a private company but I am one of the only 2 listed on every USA embassy in the world as a recommended pay fee service company. I just want to keep helping people..Version: 2.37.416844905
✓ All BSSo you set your click budget and your monthly budget and then check your credit card mine was hit $800 for a $200 budget. There is no service on the backend. When you check the app and it says your spend is xx and you think yeah thats fine its on track then it blows out without warning! In India and other countries there are people paid to click your add to ramp up the clicks and then they call u to see if you want assistance. Total scam. Buyer beware!!.Version: 2.11.20005032
✓ Hidden time limit on introductory promotionSigned up with a google ad introductory promotion to match £400 spend with £400 google credit. Having spent over £800 and queried when the credit would be applied I was informed of a 60 day period to have spent £400 as part of the promotion which wasnt made clear in the promotion. £335 was spent in the 60 day period, and then without changing the spend profile of the ad, the following 60 day period had over £500 of spend… Representing a volunteer run sports club it’s extremely disappointing that both the 60 day period and any push notification before the expiry of the 60 day period was communicated to indicate the spend threshold might not be met. We’re now £400 down that means our members lose out. Watch out using google ads.Version: 2.50.504356708
✓ These are Scammers beware!!! Half of these reviews must be fakeThis service is the worst advertising service I’ve ever used and I’ve used them all!! I started a campaign and after one month it was so astronomically expensive that I paused it, Low and behold the next month I was charged again! I went onto my account to see it had been automatically resumed. I contacted google about 12 times about this issue, one fella was abusive towards me on the live chat, I then spoke to a Nitesh floor supervisor whom confirmed that the person who spoke to me had been let go and that I would be getting my refund within two days. After two weeks I have contacted them again, again a different person replied to tell me something totally different and that I wasn’t elegible for a refund for a campaign that wasn’t even live!!! That month I had not a single call yet was charged £108. The level of incompetence in this office is a joke, And google should be ashamed. I used google as I trusted them, now that trust has been totally eroded and I feel like I’ve been totally scammed. I’d warn off all other businesses as I feel the 5* reviews on here are 100% fake..Version: 2.40.433747733
✓ Google Ads Support TeamThe worst customer service I have seen in my life, I give them one star because it is the minimum, they cancel my account and there is no person who can give you an explanation of what happened or why it was done, even after sending more than 20 emails I still have no answers, too bad they have no competition....Version: 2.38.423651083
✓ RubbishIt’s total rubbish it comes up with recommendations and when you click on beats ‘ you can’t do this from here’ Google you are pants at this !.Version: 2.38.423651083
✓ It’s brokenSo I have a running ad but the app keeps telling me I have to go to the website to finish my account. I do that and there is no indication of what to do to complete the process. I tried using the built in help chat feature but that fails to work as well. Leaving a bad app review seems to be the last course of action available.Version: 1.6.33
✓ Well designed but no billing facility?Is it just me or is the no ability to add funds to your balance? I appreciate that Google are stopping manual addition of funds for all new Adwords accounts but there are still hundreds of thousands and of accounts out there (like mine) that are set up for manual payments. The ability to make payments on the move if a balance gets a touch low or runs out would be THE most useful feature in my book. App seems very well designed but this is a real let down..Version: 1.0.0
✓ Still stuck in loopHow can this even be, go to update, says i have the latest. Same as others. You would think they would just increase the version..Version: 1.3.15
✓ Extremely buggyTakes forever ( read never ) to reflect latest changes made on the desktop. Right now it’s showing me data that’s 3 years old because I haven’t used the app in a while until. It’s been a week and the app tells me that my account is “canceled”, which is just wrong. Whatever I did on the desktop isn’t reflecting on the mobile app all. Tried refreshing. Nothing works. Major bugs..Version: 2.45.467721145
✓ Easy to use but app crashes - typical none Apple reliabilityFor once Google has made an app that’s easy to use, however crashes..Version: 2.6.20003452
✓ App BrokenWhenever I open the app it says it could not login with my account, so I try signing in with a different account but this doesn’t matter because after entering. The same page with the other account not working shows up again. I have reinstalled the app multiple times and restarted my device, not sure what to do..Version: 2.35.403126588
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