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Garmin Jr.™ App Complaints & User Negative Comments 2024
Garmin Jr.™ app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Garmin Jr.™? Can you share your negative thoughts about garmin jr.™?
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Garmin Jr.™ for Negative User Reviews
✓ Difficult to complete manual updatesMy daughter and I both love her vívofit jr2. The rewards, steps, and activity icons on the watch are a hit. The problem comes when trying to manually update the stats like after I add coins because she has completed her chores. The icon comes up, it shows the top icon (thinking) and sometimes the sync circle appears but the information doesn’t update. When I picked her up today from camp the app automatically updated and I saw her steps and activity minutes. Her sleep stats updated as well. Love the concept behind the app but it definitely needs some bugs worked out. Plus can you make it so parents can send at least 10 reminders? Who came up with 8 it’s such an arbitrary number. I love this feature!.Version: 2.3.2
✓ Like it but want games on the watchMy daughter likes the watch and getting coins but wishes it had games on the watch as well. I find setting the timer helps us in the morning and at night to gets stuff done.Version: 5.4
✓ Great watch, frustrating appWe love the watch! But I have a huge issue with the app. When a notification comes through, I just get a generic “Garmin Jr” notification, and when I open up the app there’s NOTHING to indicate what I’m being notified about! Did my kid send me a message? Did her location change? Did she check off some of her chores? Literally the only way to figure it out is to click on everything in the app until you find the new bit of info. There’s no little red number or flag to let you know what to look at, so you just to click around until you figure it out! It is u believably frustrating, especially for an app that we use primarily as a safety tool for our child! Please, please, PLEASE make it clear what the notifications are actually FOR. Aside from this very very big concern, I have no complaints. But this one is huge..Version: 6.1
✓ Super FrustratingWe have been using Vivfoit Jr. for many months and we were very happy. Few months back however, our Vívofit Jr. 2 started zeroing out the progress my daughter made during the day. She can close the loop multiple times a day and when syncing it would zero out her steps and active minutes. We communicated with Garmin Customer Service, even received a replacement tracker. Today new tracker zeroed out the progress again. I uninstalled the app and after new installation it turned out that my daughter’s progress accumulated during almost a year has been erased and she needs to start from the first mission! She has unlocked 24 out of 26 missions and has badges to show for it, but has to start over now. I don’t believe she will be interested anymore. It is a great app when it works, but inability to address issues and loss of months of progress is crushing for me as a parent and for my daughter as dedicated and enthusiastic user..Version: 3.2
✓ App is confusing???Just bought my 7 yr old son the vívofit jr. and he has been begging me for a step counter for some time now. The watch works fine but I just don’t get the app. The only time it syncs is when we manually do it and my son has to be next to me. Then he gets his activity points and wants to go through the trail to learn fun facts, well he gets a fun fact question and then that’s it, no answer to the question and we don’t get to find out who the animal is??? It’s pointless, where is the animal. I have to say, I’m pretty disappointed for this glorified step counter which we could have gotten a standard one for a fraction of the cost. Need to fix or update the app to work better with the watch..Version: 2.5.1
✓ Ne dure pas longtempsMon fils a sa montre depuis 9 mois et il a déjà découvert toute les photos, les fonds d’écran, les timbres, etc. La motivation de faire ses déplacements n’est plus présente comme lorsqu’il découvrait de nouvelles choses dans l’application..Version: 5.5.1
✓ App is uselessMy children each got a vivofit jr. For Christmas. They love them but the app and syncing has not been so good. I have to sync to their watches manually anytime I give them points or for me to see their up to date activity. So the only time I can see their active time or give them points is when they're right beside me and we sync. Kind of pointless when we're not near each other 24/7. The app also has not let me see their activity by day or sleep patterns at all. When I go to the activity page it constantly says loading.. the only thing it will tell me is how many minutes they were active that day. When I go to the sleep page, it says no data. And when I try to do the adventures it tells me an error has occurred. So pretty much the only thing the app has been good for is giving them points for chores... otherwise it's useless..Version: 2.3.2
✓ Either app or watch isn’t fit for purposeIt is not possible to set the time or date on the watch, despite multiple successful pairings of other information. The date and time on the phone are correct. The watch has been paired and unpaired several times and the app uninstalled and reinstalled multiple times. Nothing works and the watch can’t be reset, I just get a blue triangle when trying to reset. I replaced the battery, so low battery is not the issue. I don’t know if the watch is substandard, or this app is at fault, but either way it doesn’t achieve what is advertised..Version: 4.3
✓ Syncing data is the worst:(This App is not fit for purpose it doesn't sync with the watch doesn't record or save the data each day despite a successful connection. Every time it's used it displays the message "we encountered a problem" really in this day and age simple Bluetooth connection shouldn't be a problem. Don't bother not worth the space on your phone buy another brand that actually does what it says it can!!!!.Version: 2.3.1
✓ No connectionMy daughter used this watch for almost a year now. The watch is ok but the connection between the watch and the app works half of the time. I really don’t like that.Version: 6.0.2
✓ DisappointingWe’ve only had this for ten days and already I’m regretting my purchase. The concept is great, but the execution isn’t. Since the app update, the data has completely stopped transferring onto the app, which wasn’t very reliable to begin with. I’ve unpaired the device as a last resort to fix the issue and now it won’t even pair to my iPhone again. Like stated on a previous review; you’re left with a very expensive watch. That’s the only thing that’s reliable and working properly... the time..Version: 3.0
✓ Sync is intermittent and you begin to lose faithFor the most part this is a great idea and we have used most features such as the chores and rewards system. It has also made my 5 year old daughter learn the basics of time much quicker. Where this falls down is that the sync between watch and app can sometimes be intermittent, meaning some days the activity graph just stops. Other times you know they have been very active all day but the graph shows no movement. I did manage to catch it one evening saying there had been 3 hours of activity and 15,000 steps. The next morning the previous day said there had been only 9 minutes of activity. There is obviously a bug which hasn’t been picked up. All of this means you lose faith if the accuracy of an activity watch. It means that you are left with a very expensive digital clock..Version: 2.8.1
✓ Great watch but time to upgrade GarminCould have updated features along with a more smart watch characteristic for children so parents wouldn’t have to upgrade to smart watch for old kids ages 8& up. Because my 8 year old wants an Apple Watch now or any smart watch for that matter. Garmin can come up with a version of smart watch for kids that has gps for parents to track, games to teach time and play for fun, activity tracking, chores, games, rewards for kids the current watch does some of those things but it’s outdated and great for younger kids but now bring something for older technology children. Parents will pay for things that could help make life easier and learning bound for the children at the same time. I can say that this watch helped my kids with daily chores a lot..Version: 4.0
✓ Needs some bugs to be fixedThe app is really just okay, but the functionality is there. We are able to track our seven-year-old and communicate with him via his Bounce, which is awesome. However, we often have to force quit the app because the button to record audio messages will stop working, or it won’t load new messages. Finding the various settings are also not super intuitive, and it can be kind of hard to navigate. Lastly, I’ve noticed that I’ll save some settings, but then they revert back to the old settings at some point in the future… for example, I keep turning on school mode, but the app keeps turning it off..Version: 6.0.2
✓ App doesn’t work!I’ve changed my password, deleted and downloaded the app again, the-set my password again.......and the app still doesn’t work! “Please check your connection”, I’m able to submit this review just fine so the issue isn’t my connection, it’s the app! So disappointing for my daughter who got her watch for her birthday and hasn’t been able to get her rewards on the app.Version: 4.0.1
✓ Awesome vivofit Jr!I love it because you get challenges,coins,you get your name on the gamin, and on the app there is a game that’s with princesses. I love vívofit JR !!.Version: 3.7
✓ Good appGood app and product, I’ll echo the 1 year old request for limiting child access to each other’s accounts. Beyond the activity section so they can compare themselves it really isn’t useful to give them access to each other’s chores, account settings, game, alarms etc... One other feature I’d love would be the ability to include steps from both my wife’s and my own Apple Watch. I know it’s unlikely as Garmin want sell their own devices but we’re not going to wear two trackers daily just for this, but we’d happily pay an in app purchase so we can compete as a family with them able to see our steps in the app on their iPads..Version: 3.3
✓ Steps data doesn’t quite match the dateAfter downloading the new version of app, you need to go to two different places to check their activities and steps. (Prefer the past that you click in to one place and can see them all) The steps has been messed up to show the data of the day, for example it’s only 9.30am today, but the steps already shown up to 10 ”PM” , which might be the data for the previous day. While the activities and sleeps both show the data of previous day. (In the past it all matched) Is there an option for undo the redeem reward, as sometimes click on the wrong reward in a hurry..Version: 5.0
✓ GlitchThe app has displayed a big glitch for the past month. The adventure trail for the floral pink and blue kids fit watch is now pixelated and stretched out, and very weird to look at when playing the games and reading clues to guess the animal of the level trail. Can you please fix this?! I don’t want to delete the app incase it deletes 4 months worth of progress that my child has been excited about. Thanks..Version: 4.2.1
✓ Not as waterproof as they say it isSo yesterday i went to the pool with my spiderman garmin vivofit jr 2 and i've unlocked all the step icons and the badges and completed all of the adventures. It took a whole year to complete. So they say its waterproof and it can handle swimming but i went to the pool with it and i got in the water and a few minutes later, it stopped counting my steps. I thought that was just something happening then but after that i checked the time and thats when it froze and then the screen turned white and purple and started flashing. We get home and we tried to unscrew it and get the water out, but when we screwed it back together, it turned off completely. We put it in some rice to see if that would work and its been a whole day and its still not working. I've had this for more than a year and it was really great and it took me alot of work to unlock everything and now its all gone. Not happy..Version: 5.2.2
✓ Great app for kidsA great app for kids to motivate them to complete chores or goals. Recommend..Version: 5.2.1
✓ No manual activities!Does what it is supposed to do but there is no way of adding manual activities. Like most non-GPS trackers the Vívofit Jr 2 does not track cycling or swimming so it is really disappointing that these cannot be added as manual activities towards the daily goal. It would be great if Garmin could add this functionality, as it already exists in Garmin Connect..Version: 3.7
✓ Not bad overallOne, the game is beyond boring. May as well not be there. Two, there are 17 brown skinned cartoon children avatars to 13 “white” skinned avatars (with neither skin tone having any variation) but none have blonde hair. Orange hair is not blonde hair. Maybe an idea would be to be able to set the characteristics of your avatar yourself? Which avatar is a black kid with ginger hair and glasses meant to choose otherwise? Three, the reward list always reverts back to alphabetical order and I would like it to stay ordered by cost, low to high. Another feature I would like to see added is a “savings bank” so some coins earned can be put aside for future use. Other than this the app is ok. The chores/rewards is most popular in our house. Step challenge is fun for a specific outing but there’s not been much interest in wearing the watch every day yet. Might change with age..Version: 5.1
✓ Broken from the startForced me to register in another country not the country I live in in the registration screen - at least, that was the only way I could make it work after spending half an hour trying to register the Garmin in Australia- by saying I live in New Zealand (which is where we are now but not where we live or where we bought the device. ) I can’t decide whether this is because the Garmin people are incompetent or if it’s a deliberate attempt to undermine privacy protections by blocking me from registering properly where we live..Version: 4.1.1
✓ Can’t install latest updateNot sure what’s going on. Trying a dozen of times and after syncing for 30 seconds it says that the update failed..Version: 3.5
✓ A great startA great first start to the app, more features and images would be great but overall easy to use and fun for the kids!.Version: 3.0
✓ There appears to be a bugThe last few days the sleep monitor hasn't been working and there is no data recorded. And although it counts steps through the day (but the graph doesn't display) the next day this data vanishes. Seems to have coincided with the update to allow family challenges. Hope it is sorted soon!.Version: 3.0
✓ Update issuesWe used to love these watches and app. Now the app doesn’t keep their pictures or sync any data from their watches from my phone. We originally got them for my family because my step son with special needed to track his sleep. Can’t even do that anymore...The kids have forgotten about points, chores and rewards by now. I asked for new watches because the last ones developed black dots on them. The ones they sent don’t work either. I have emailed, wrote reviews and called. No one seems to care that I have three watches that DO NOT FUNCTION AS PROMISED. I asked for the vívofit fit jr 2s to we sent to our house because CLEARLY the first versions were sold and forgotten. Nobody has responded or contacted me. So I’m out $240 plus tax for three of them and the company doesn’t care. Save your money..Version: 2.4.1
✓ Split profiles?App looks good, I am frustrated with kids login in their own iPads. I’m hoping they can access their profiles but they can also access each other’s which could lead to problems with coins and use of the adventures later... anyway to take a profile off the app without taking it out of the account? I know the solution is to set up a seperate log in with my wife’s name but then the kids won’t be able to see each other in leaderboards....Version: 2.3.2
✓ HopelessInvited to join by my wife, fumbled through it as there were no instructions on what I need to do, then it couldn't find the invite, avoid like the plague if you can.Version: 3.3
✓ Not happy nowWorked well for 2 months or so. Then the screen froze and didn’t unfreeze till 24hours later (vivo watch) then a few weeks later the device stopped syncing. Couldn’t get data blue tooth wouldn’t connect even after resetting my phone, my blue tooth, re downloading the app and trying to re sync the watch to the phone. Doing the trouble shooting with the watch Garmin asked. The watch still registered numbers but can’t use the app as it doesn’t register anything. Obviously watch is still working but not for what I wanted it for . To track sleep and steps..Version: 3.5
✓ Great idea, but little to keep attentionI think this product is a fantastic idea. Both of my girls have the Minnie Mouse Band. They have to get 60 minutes of activity each day to unlock different parts of the story on the app... However, when they get 60 minutes of activity, all that happens on the app is a “pin” moving to a different spot in the game, and a new “card” which gives them a very short blurb of what happens next in the story , opens for them to read... a blurb as short as “Pete steals a piston from Mickey’s car”.... for 60 minutes of activity, that’s not very exciting. They also get to play a quick game, but it’s been the same game every time. This app would be sooo much better if there was animation that opened with each card, where the characters acted out what he kids were reading on the cards... Different games, or surprise gifts that pop up. We’ve only had this 3 days, and they’re getting bored with the story already. They run around the house trying to get their minutes, and when they finally hit their goal, all they get is a new card to read... I’d love more interaction, greater details in story, and animation of characters interacting with each other. It would definitely make it more exciting and motivating for them to get their activity..Version: 3.3
🙂 Garmin Jr.™ Positive Reviews
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