Hidden Hotel: Miami Mystery App Negative ReviewsTilting Point LLC

Hidden Hotel: Miami Mystery Negative Reviews

4.4
4.46744 star

Total 172 Negative Reviews

Hidden Hotel: Miami Mystery App Complaints & User Negative Comments 2024

Hidden Hotel: Miami Mystery app received 172 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hidden Hotel: Miami Mystery? Can you share your negative thoughts about hidden hotel: miami mystery?

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Hidden Hotel: Miami Mystery for Negative User Reviews

USED TO BE BETTERUpdate: deleted the app. I just got too frustrated having to wait all the time. I didn’t want to play once a day, I wanted to pop on periodically throughout the day - during my work breaks for example. I couldn’t ever pass the purple levels without a ton of power ups, to which I didn’t even have because I used them on all the light blue levels. And besides, what’s the point of this game if you’re not going to find the hidden objects yourself? You get to a point where you feel like you can’t progress in the story anymore. I absolutely love this game! However, two minutes for one energy point is ridiculous! The higher levels take more and more energy, so I’m at the point now where one 1-2 minute round takes two hours of wait time. It’s annoying, and I can’t afford to buy unlimited energy all the time. Also annoying is how many pop ups they throw at you to get you to buy stuff. Exit a level? Pop up. Check to do list? Pop up. Check current position in contest? Pop ups. It’s getting old. I used to spend a lot every week when I first started playing, but now I don’t spend any at all..Version: 1.1.36

Can’t play the games-button won’t workI think this game would be great, if I could play it. It wouldn’t load unless it was updated, now I can’t actually play any of the ‘search for object’ games. The magnifying glass button doesn’t work, so all I can do is look at my one day old hotel. The “Contact Us” button won’t even work either. The two buttons I need don’t work but the rest do. Is this a issue for other players? Could you please fix this and update it soon, I’ll change my review if/when it gets fixed and I can play again. Thanks.Version: 1.1.42

GlitchLost my free 2 hours of energy after inviting a friend to play this game!! And also lost energy every time I tried to play a level 😤 I would like my energy refunded so that I can make up for the time I spent waiting for more energy👎🏽👎🏽👎🏽👎🏽.Version: 1.1.30

Hidden hotelLove this game, but having played this game further on, to fill the stars becomes tedious, have to play too many times to fill a star. With the double and triple times added now, it is impossible to progress. I was informed it was for those who wanted a challenge. So it seems they are now only catering to those who can find objects fast, the players that cannot, are not able to move forward in the game. It would have been better if the time challenges were optional, with some of the scenes to do that but they have covered all scenes with triple timing, they could leave some scenes to play for those players whom cannot achieve the less timing. The only scenes are to win coins but cannot go further with storyline, the game is no longer fun it is stressful. Very disappointed..Version: 1.1.33

Review by 3 months playerI enjoy the concept of the game. I like it that you accumulate stars by finding things rather then those match three games. The imagery of the games is nice too. However, this game is frustrating to play in several areas. One, you never know how much percentage your gameplay will get for you in terms of filling up for the next star. Sometimes I get a 10 on the meter but only advance less than 10 percent, while other times I am at about a 4 and I get over 30 percent. It makes your efforts to find things ASAP pointless, and takes that fun away in gameplay. Second, it takes sometime over six or seven tries to get one star and at 15 energy per gameplay and you get 110 at full energy, you basically can get ONE star most of the time that energy is refilled to max. It takes 2 minutes per energy, so over three and half hours to get one star. It is a SLOW gaming process. I wonder how much longer I have the patience for this game rule before I just give up and delete the game. Finally, a recent glitch?? with the daily wheel spin for energy. In the past two weeks or so, I have had three spins over 20 or 30 energy points that freezes up and the “claim” button does nothing. You have no choice but to close the pop up window and the energy is never added. Why bother give game players the idea of a chance to get some free energy if anything over the minimum offered in the wheel is not claimable. Cindy.Version: 1.1.11

The energy charge so slowIt’s a good game but the energy charge way too slow and u have to wait for a long time to play..Version: 1.1.11

Major glitchesThis game is fun and I enjoy it, but there are some major issues that need addressed before you lose your fan base. First, in the team challenge, my team won 1st and we each were awarded 25,000 coins each. Great right?! Until one team member lost their coins all a sudden and they never returned. Issue reported, no solution. Second, another team member used 40,000 coins to get 24 hours unlimited play. With 11 hours to go her time suddenly dropped to 4 hours, right in front of her eyes! Reported, no solution. Then there’s the personal challenges. Last night I spent most of my coins for energy so I could move up in my placement. There was 7 minutes left in the challenge and I was in 3rd, then all a sudden it jumped to 1 hr 43 mins left. So I played more and when I went to sleep I had spent all my coins getting up to second place. When I checked this morning, there is no coins awarded and a new challenge has begun. What the heck Hidden Hotel. Fix your issues or you will lose a whole bunch of fans who don’t want to put up with getting screwed! Fix these issues and others that have been reported and I’ll give you a better rating and review, until than you get 1 star generously..Version: 1.1.15

Not Happy with new UPDATESNot happy with the recent changes to this game. I had a lot of collections saved up that were over 80 energy and were all changed to 30. I used to love this game. You have made everything so much harder to earn energy. You only want us to spend our actual money, not the money earned in the game. Since the recent updates, I have yet to make one collection. Were’s the customer service, not a happy player right now..Version: 1.1.24

I was enjoying this gameUntil it asked me to update and even though I’ve tried several times it won’t. Now I can’t play the game because I need the update. Such a shame ..Version: 1.1.15

Issues for Past weekI’ve been having nothing but issues this past week with game. It freezes upon start up and I haven’t been able to play. So frustrated!.Version: 1.1.104

Please fox the game it’s glitchingThis game is glitching and keeps kicking me out after the new update whenever i want to play every single time i have to delete the game and reinstall it in order to play I don’t know why they are not fixing the game.Version: 1.1.104

The game is closing everytime and I can’t playThe is good but for some reason I can’t play anymore everytime that I try to play the game close.Version: 1.1.37

When is it going to work properlyFor a week now the app has a bug and makes it impossible to play it. Today I updated it and again it keeps freezing and shuts down. Restarting doesn’t work or help. Really freaking annoying.Version: 1.1.29

Hidden HotelThis is a great game. However when I got to level three and froze on a page which required me to buy energy and other goodies that's really disappointing because the matter what I try couldn't escape the page so I had to deleteThe app and then download it again.Version: 1.1.30

Too slow to progress the story.I’m intrigued by the story and these have some of the best hidden object scenes but it’s very slow to progress the story. Other similar games will have you earn one star with each successful mini game, this you earn a percentage. I regularly have max energy, and use it all up without even getting one more star to progress the main story. I’m fine with waiting for energy to refill and to play more, but the payoff to that wait is too low. (Also the developer responses are really condescending to people pointing this out. We know how your game works. We know we can wait or pay to refill. The problem is that the limited progress you can make with the energy means it’s not worth waiting or paying for.).Version: 1.1.10

Not able to open the gameIt freeze at the elevator panel.Version: 1.1.74

Hate the new update. Garbage.60 energy to play 1 game?!? I have to wait hours to play 1 game?!?.Version: 1.1.28

Money grabberI enjoy playing this game & while it took awhile to refill the energy I wasn’t overly upset. Then there was an update that saw double & triple points awarded BUT you had less time to play. This was okay until I realised that theses games where all you played when 3 - 2 stars away from completing an area. To me this was energy wasting & I’d started to rethink about playing. Then there was the next upgrade & the energy rose to 480 but now a game cost 60 & it’s regenerated at the same time level as before. Now I only get to play roughly 8 games per day as it takes soooo long for the energy generation to play another game. I’m really thinking of ditching this game for something else. I won’t spend $$ on a game that is setup purely to annoy & forces you to buy products just to have standard progression..Version: 1.1.28

Used to love this gameWhen i first came across this game i fell in love with it and the concept! I didnt even mind spending on boosts here and there. What developers don’t realise is that people will spend money if they aren’t forced to! Since then... something changed... the story isn’t as interesting anymore as you progress, you suddenly find it a lot harder to collect items, prizes for competitions are really not worth the effort, and actually the placement of hidden items within the levels gone downhill.. the developed have tried REALLY hard to make this game as unenjoyable as possible! Well they have done it! I am not spending a penny anymore on anything! Why should i? I’ll get nothing out of it! Some lame boost or energy worth of 5 goes or something. Nah... I wish they would stop being so greedy and bring back the game that used to be there initially, that way they’ll keep a lot more people playing. Guys come on! Get your money though advertising or something! Completely ruined game in my opinion. And it’s getting worse with each update..Version: 1.1.28

Choosing levels?After this update it doesn’t seem like we can choose the level we wish to play- are we stuck with whatever level you tell us we’re on now?? Because I was close to earning stars on some and now I can’t see anything which is disappointing.Version: 1.1.96

Do not playAs the title says do not play unless you want to be extremely disappointed and out of pocket if you choose to spend real money I lost my phone so installed on a new device and I had my account logged in with Facebook to save it but was put back at level one they were able to fix this by gifting me enough stars to get back to where I was I finally found my old phone and decided to use it again as the screen is bigger and again Facebook logged in and again back to level one so do not play if you want to be able to use multiple devices as it just does not sync correctly very sad as I loved playing this game.Version: 1.1.21

Steals your moneyI absolutely loved this game at first, still do actually.. so occasionally whenever the deals pop up for unlimited lives for 6 hours for 99 cents I go ahead and get it. First couple of times it was fine but a couple days ago I paid for it and played one game and the game froze up on me so I had to reload the site and when it came back on my unlimited lives were gone and everything that came with it (power ups, coins) I messaged them with my receipt and what happened and I still haven’t had a response back so tonight they had another deal that my son really wanted to play after he ran out of lives so fast since they charge 60 energy for 1 life now 🙄 and it takes literally all day to fully reload , so against my better judgment I bought another pack for the same price and go figure it happened again I messaged them but doubt I’ll be getting a response but this is indefinitely the last penny they get out of me. The fact I couldn’t even get a response when I used to daily buy this deal and spent a decent amount of money on the game is ridiculous. Horrible customer service I’d just advise u all to wait for lives and don’t spend any money on this company.Version: 1.1.28

DisappointedWhy did you change it to so many lightening strikes to play? It was 15 yesterday now it’s 60. If this stays like this I’m done this game. Too much $.Version: 1.1.28

Love this game, but some problems have occurredI absolutely love this game and I literally only downloaded it a couple of days ago and I’m obsessed with it! I would definitely recommend to anyone considering getting the game to get it! The only problem with it is that as you progress to higher levels I find that finding things is so much more hard (which is fair enough) but I’ve just played 2 different rooms where the objects that you need to find were not anywhere to be seen and when I use the boost to help me find then they seem to find them behind the curtain or behind a book where I can’t even see them! I think this needs to be fixed as how am I supposed to progress if I can’t find objects that aren’t there. As well as this, the amount of energy needed to play one game is a lot and considering it sometimes takes you a couple goes to fill one star makes this game harder to progress further.Version: 1.1.21

Error to be fixedI’m enjoying this game, however I feel a bit ripped off. I’ve noticed that when you earn % toward a star after completing a task, that % doesn’t always carry over to when you commence the next task. I’ve noticed mine dropped from 48% complete down to 23% the next time I played. I also noticed that when I got to and passed 100% I wasn’t awarded a star, which has happened twice now. I think this is something the developers need to look into, I feel ripped off and I won’t continue with this game if it’s not fixed..Version: 1.1.26

Worst update!I’ve been playing this game for awhile, working my way to level 40. Fun story line, beautiful scenes to find objects in. Had been a really enjoyable game to play. Reading some of the reviews, I haven’t minded some of the new updates including the hard challenges with short time restrictions or the number of coins per turn. The options to spins, find items or watch an add to gain more energy made it still worth continuing. The newest update has made it even more difficult to continue for free. Total energy has increased from 110 to 480. Sounds great but... It was 15/ play, now 60/play. So it’s relative, you just have to wait even longer for the energy to refresh per play now. I have considered paying to continue but reading this has been an issue for users, I’m unwilling to fork out the money. Was worth playing if you’re patient. I’ve given up..Version: 1.1.28

Boo to new updates!I thought this game would be cheesy, but I quickly realized it was fun. Sometimes the story line takes awhile to play out but I felt that I was progressing in the game at a reasonable pace. Then they updated it about a week ago. In my opinion the new changes are absolutely horrible! Just an attempt for the developers to cheat you out of more money. Now each hidden scene costs 60 energy points to play, increased from 15 a week ago. And the energy only regenerates at one point per 2 minute interval to reach 480 point maximum. Now you can only play 8 two minute scenes on full energy and then it literally takes all day to refill! And everything costs more money to buy boosters now. Plus they added a really stupid “feed a parrot” for extra boosters feature which was completely not necessary. As much as I’d love to solve the mystery of the hidden hotel, I’m afraid I’m gonna have to stop playing this game. I refuse to spend money on this app daily just for normal play time. So I guess this mystery will remain unsolved unless the developers go back to more reasonable in app purchases and rewards! My advice, don’t even get started on this app..Version: 1.1.28

Game not openingI am so sick of the opening issues with this game. I played on July 31, 2021 and now on August 1, 2021 it won’t open. Next I delete the game it’s gonna stay deleted..Version: 1.1.65

Use to like this game, now it is unplayableI have played this game off and on for years, recently I picked it back up. After about a week and a half of play the app continually crashes. It freezes at the elevator screen then closes itself down kicking me out. For almost 48 hours now I haven’t been able to play at all. I sent in a request to support and have heard nothing. It’s really a shame. Other than a few minor problems the game was fun. Minor issues being there is never enough time given during levels. The levels with the steam or fog are ridiculous, the fog stays in the same spot for well over a minute in a half. You watch a video to get extra time or pay coins to get the last item and you have to continue to pay for extra because the fog doesn’t move. Even when it starts to dissipate and you tap on the item it doesn’t give it to you forcing -5seconds from your time. Extremely frustrating. The character dialogue could be better as well, seems like a 5 year old is writing it to be honest. But, I guess none of that matters now given I cannot play at all and support is not in a hurry to fix my issue. Oh well. Just glad I didn’t pay for anything so I’m not out any money, thank god..Version: 1.1.104

ThievesDownloaded the game in May and it was fun to play. I was unable to use the collections as you need batteries and credit cards to active them. So silly me started buying stater packs etc to progress in the game. The developers updated the game several times and they completely removed one item from every collection allowing me to active them once even though I could active each collection at least 5 times, they also reduced the energy received from maximum 180 to 30. Since then I have only received two of the removed items from gameplay so 7 weeks later god knows how many hours of playing and that’s all you get. They have programmed the game not to give you the last missing item to complete your collections. I feel robbed. When I complained they tried to blame it on my internet connection and claimed that I must be my phone or haven’t got the latest upgrade. What a joke they really think people are stupid. They slowed the game down so much that it now boring. The have robbed thousands of player out of their money. If you download this game do not, DO NOT spend your money on any starter packs so when they change things in the game for the worst at least you will not be robbed. I asked for my money back and they refused. I have been robbed this is what you call thieving they stole my stuff..Version: 1.1.34

Game won’t load past ad screen advisory.I am a long time player but now I cant play at all. Game freezes at the advisory about ad’s. Have deleted and reinstalled the game with the same conclusion. Deleting game for good. Cannot get to the settings because the game freezes immediately and won’t open. Screen sits at 1% with the ad info screen frozen in place..Version: 1.1.62

DIFFICULT TO EDIT 😡So I actually love this game BUT something that absolutely BUGS me is that it’s so difficult to change the Kitchen Floor and also the Second Floor Carpet for some reason. Doesn’t matter how many time I press and hold the screen over the Kitchen Floor, theres no pop up allowing me to change the darn floor 🤦🏾‍♀️ So frustrating! Also, it takes so long for energy to completely refill but playing one match/round uses a lot of energy. You can really only play for short amounts of time before you run out of energy. Then you gotta wait ages before you can play again. Obviously you can buy energy with in-game coins but still..Version: 1.1.14

Total rip off as you cant ever play for more than a minuteThis game could be great but it now drives me mad as I can only play for a few minutes at a time before your energy runs out and you have to wait for hours for it to refill. This may not be quite as frustrating if you actually succeeded whilst playing but unfortunately as the game progresses it can take many attempts to gain any success. I love hidden object games and I am enjoying this story, but despite paying money at times to continue playing, I find this game terrible and frustrating and am getting close to deleting as the rewards are few and far between. The developers need to think long and hard about how to keep players interested and come up with better ideas regarding making money for gameplay. I have no problem paying to play a game if I get something back but this is ridiculous..Version: 1.1.13

Ridiculous Amount of Energy RequiredThis has a potential of being a great game, but it's ruined by the huge amount of energy it takes to get a single star. You wait one whole day to refill your energy and then what? So you can get one star to wipe the spill on the floor? It's not even fun anymore. I love the graphics and the concept of hidden objects, especially since the match three concepts had been largely abused and overused. This concept is fresh. But like any app, if you make it too difficult for players, the fun component fizzles out quickly. Maybe if developers make it easier to get energy, or give higher coin payouts so we can buy energy, this game would deserve higher stars. But as they are stingy in giving stars, I couldn't give anything more than 2 stars too..Version: 1.1.6

Hidden Hotel- Miami MysteryThis WAS MY FAVOURITE GAME! Now I’m disappointed because I been waiting for months for the game to release new areas to play and discover hidden objects! I don’t know why you’re continuing with this game when there’s NOTHING HAPPENING! I play other games and they constantly have new areas to explore!!!?? I’m disappointed because I did love playing? I’m not gonna wait for months to continue playing? Why? What’s happening? When are you going to update new content?.Version: 1.1.95

SearcherLoved the concept of the game, but playing it is slow with the amount of energy it takes to fill a star to get anywhere, and the little amount of energy granted. But you had the hope of filling collection items to get big energy boosters.... well, developers want you to pay out & get NO reward!! Each upgrade took collection items & last upgrade ok the bonus of collecting away!! They replaced light tips with 100 coins 🙄 (like that gets you anywhere in this game), & energy bonuses down to 30!! Really, what a joke... not impressed. Each update ruins the game more. Deleting now that you more energy to play & less time given. Ridiculous. Totally money grab. Update the graphics if you want to rip us off more!!.Version: 1.1.28

Awesome game, however....Ok, so I am in love with this game, it’s addicting! The only issue I have is, people, well me anyway, play this game to fix and decorate!!! I have limited time. My issue and frustration with this game is, let’s be honest, sometimes it takes a while to get that star. When I get a star and it’s to call Kenny, set up a camera, look at Sunny’s rug, clean inscriptions off the floor, read a book, make something to eat, ( like seriously, I’m not eating it, so why should I have to play to get a star so they can eat?? ) and Start a new day, really? So, I’ll just sit here and play this game I LOVE so they can sleep?!?! I could go on, but the phone calls are so annoying!! Not to mention boring! The reason I’m writing this review is recently I’ve been playing non stop, got at least 10 stars, the only thing I think I decorated was putting a teddy bear in Lulu’s room....Love the game, but I love to DECORATE!!! I even love the story, but it’s really starting to feel like a waste of my time. 60 energy to play the games, which runs out very quickly, to make a phone call or so they can eat or sleep or whatever, if that’s the case, maybe for those activities, perhaps you should lower the energy cost, as it really does become aggravating! I apologize for my negativity, just saying...back to the game now to get my star, I have to find out who’s pajama piece was on Sunny’s rug... ugh.Version: 1.1.33

Major work neededWhen I started playing the game it was great. Now as I have progressed so far along that has changed. It is evident that the game is still in development with the longest wait I have had is 3 weeks for a new day to open. Then finishing that day quickly and having to wait again. Contact to the support team has proven to be ineffective as they advise you to update, cannot update if there is not one available. Now the game continues to freeze when accessing best player mode or results. Some major work is needed to this game..Version: 1.1.21

Fun, but too much workThe idea behind this is fun, but there is too much work involved just to get the simplest of rewards. Maybe it wouldn’t be so bad if there we other games to play other than just finding hidden objects. Maybe add some puzzles. Too repetitive. The developer forgets that’s most people wanted to play this game to decorate the hotel. In order to do that, you have to read through so much boring dialogue, and then look for the same objects, in the same hidden spots, in the same location over and over and over, until you have done this enough time to score yourself 1 star to decorate one thing. And to then have to waste whatever stars you have on starting a new day, or cooking food? What? Take a que from Candy Crush, and learn that people want to play the game, but if you keep putting obstacles in their way, or making constantly spend money to do so, they will move onto another game, so do the Ads for energy/gold coins/a star, giving players an option to watch an ad for a few seconds, giving them more play time, or a chance to move forward in the game makes it more pleasurable..Version: 1.1.30

The updates of doomI hardly ever write reviews so that tells you how strongly I feel about this. When I first started playing this game, it was great! The amount of energy in the free spin was fantastic (it’s since gone down but free energy is free energy), the scenes were fun (sometimes incredibly frustrating) and it was fun to pick new furniture (even if it was only 3 options to choose from). However a bunch of things recently have made me frustrated. The most recent is seriously making me think of quitting altogether. I used to buy cheats at least every other week (I don’t have a lot of money but like supporting developers of games I like). USED to. After they added hard and super hard modes, it wasn’t worth buying cheats. They’ll be gone by the night. It’s annoying and less fun, but still fun. The reason I’m thinking of quitting the game though is because they’ve recently made it so each scene cost 60 energy rather than 15. 4X as much!!!! RIDICULOUS! Yes, the max energy went from 110 to 480 but you still have to wait 2 mins per 1 energy point. I’ve literally been waiting all day for my energy to go up again. It hasn’t reached full. It’s literally made the game unplayable since you’re spending so much time waiting for energy, you CAN’T play. It’s sad to see a game I once loved become unplayable..Version: 1.1.28

Too many glitchesLoved this game to start with & then the glitches started. In-app purchase of unlimited time disappeared more than once, winnings from tournaments not received, winnings from individual competitions not received, automated replies to complaints. When I was contacted and had some winnings applied to my game the exact problem would occur again on the next game. Then to top it all off, they changed the way winnings are paid from tournaments which is absolutely unfair to small teams that play (and sometimes “pay”) hard. I have never left a negative review on any game before (I just delete) but I feel it is only fair to warn others..Version: 1.1.21

Was awesome not anymoreThis games was awesome. It was extremely addictive, I was happy to wait for the energy to load, the fact that even when your energy was full you didn’t necessarily achieve a star once you depleted your energy but this new update has made it nearly impossible to play and enjoy it. Now it is frustrating that you have to wait so long for the energy to load only to achieve nothing once it has finally loaded. It’s amazing how in 1 update you could destroy a game. Please return it to the way it was..Version: 1.1.28

Used to be goodI’ve been playing this game a while now and since the new update I’m not sure I will anymore. I used all the energy last night which is now 60 per scene instead of 15 grr, and it used to be I had full energy of a morning when I woke up but no it was only half full after about 10 hours at least. Really this is ridiculous if you want to increase the energy limit and how much it uses at least have the energy refill fully within a reasonable period of time. Now it would mean instead of playing maybe twice a day I’ll be lucky to play once. Very stupid move seeing as the aim is to get stars which take a several scenes to get one. It’s not very motivating if it’s going to take days to progress at all in the game..Version: 1.1.28

Okay at first...Game is pretty addicting in the way that you can follow a story line, and unlock new items for the hotel pretty quickly. However, the amount of energy needed per level is getting ridiculous. You only earn 1 energy every two minutes or so, yet each level begins to require 15-21 energy bolts - sure, you have an opportunity to get bonus energy once a day for watching an ad, but you only get about 5-10 bonus energy. Otherwise you have to wait a few hours, spend actual money, or find keys/luggage and then you unlock a little bonus package that include a couple energy bolts, an extra combo pack, and some coins. I would definitely be more inclined to make in-app purchases if the searches didn’t require so many energy bolts per level. Not to mention, it takes so much to fill a star with each search you complete that you spend all energy bolts and don’t even earn 1 star. I would recommend making it to where the searches cost less energy, and making to to where you earn more credit toward filling the star meter (because you can not fix anything in the hotel without stars). It would also be really great to be able to watch more ads throughout the game to earn more coins and energy. That way, you don’t have to wait for the timer to reset because let’s face it...having to wait about two minutes for one energy bolt, when you need 25 bolts to play the next level, to just barely fill the next star you’re supposed to earn is a little discouraging..Version: 1.1.28

MehWhy can’t I buy the starter pack & why is taking more and more energy to play a game? I have to wait so long for the energy to restore just to play 2-3 games and earn one star. Game was cool at first but now you have to invest money into it which is stupid.Version: 1.1.31

EneryThe games doesn’t regenerate energy, I go to play after almost 24 hours and have no energy. I have to uninstall and reinstall and I’m over doing it. Please fix it’s a good game otherwise.Version: 1.1.40

I DID love the game…I’m unsure what the issue is, why you feel the need to make the game basically impossible without investing literally Hundreds of dollars. I DO spend approximately $100 a month on your game.. I DID love it.. but it has literally become impossible to complete a level without using either a booster or having to pay to add time. As if that’s not bad enough, now I find that when I play for a bit to ‘bank’ some stars (8 or 10) I can use 1 to finish a task and look and have zero star’s remaining.. (where did the others go? Good question!) I am also BEYOND fed up with finding an item tapping it and the game telling me (AND TAKING TIME AWAY) that’s it wrong only to show me I was CORRECT when the time runs out! Also if you ask for us to find a freaking PURSE, maybe actually make the PURSE in the photo the needed item rather than a coin purse! I’m also so annoyed that sometimes I have to tap an item 4 or 5 times and usually get ‘fined time’ before the darn game wakes up and realizes ’oh wait that’s the correct answer. Rather than doing silly updates why not FIX THE PROBLEMS… I have been a loyal players for ages, and I love the game (though I do despise some of the characters and incessant conversations, I despise lulu!) I do enjoy the game overall but I must say I’m very near ready to leave..Version: 1.1.104

Too many glitchesI’ve had unresolved issues, despite contacting developers. They seem uninterested in truly investigation and correcting problems, as every response indicates them blaming my not using WiFi, despite the fact that I am. Scenes charge you energy, but then will not load. And it’s not most scenes. Just two. Always the same two (Under the Bed & Hamster Cage). Additionally , you can tap right on a small object and until you zoom in, the game won’t recognize your touching it. It gives you a red X...enough of those and you lose energy. I’ve seen reviews that compliment how difficult the game gets. In my opinion, it’s not that it gets difficult, they just expect more from you. You start out needing to find 8 objects, then it’s 16...in less time. And you go from being able to earn a star in one to two plays...upwards to 8-10 plays. Scenes go from 15 energy to play to 60 energy to play. So, they end up taking way longer to get through. Almost too long I’m my opinion. A good, fun game should be challenging without frustrating. This game is not that. It’s frustrating. Yet addictive. I wished developers would take complaints seriously. I wished they would scale back on the amount of plays it takes to acquire stars or else they risk players losing interest. And when scenes get to Double and Triple Rewards...I wished those scenes were optional..Version: 1.1.32

Getting greedy!!!I have been playing this game for some time now and like many others I have made purchases for energy, have to agree with the other players and say that the developer to this game have got so greedy now, not only do you seem to need more energy for completing goals but the latest update is very disappointing, the collections have all been changed to reward you with 30 energy to complete the set, where as they used to be worth doing as you could get 180 energy on some but not anymore all collections regardless of level are worth 30!! it’s such a shame to see a game go down this route as soon as it gets popular. I wish the developers would stop being so greedy and restore the collections to the previous rewards and just enjoy getting the revenue that they was previously getting from a game!!! Will definitely be looking for another game now which is very disappointing..Version: 1.1.23

Can’t play consistentlyBeautiful graphics and fun puzzles but they’ve made this game so expensive that you simply cannot play for more than a few minutes a day. Each puzzle requires so much energy that you can only obtain one or two stars per day, allowing you to make only one or two design changes per day. It’s incredibly slow in terms of pace and you are constantly bombarded with ‘deals’ encouraging you to make purchases. Such a shame because this game has potential..Version: 1.1.30

Has potential but NEEDS more workThis game is great it could be 5* but there are a few issues that NEED to sorted out! 1; Energy - I find it shocking at how quickly the energy goes. 110 energy will only give you 7 turns. You can only get 1 star maximum. You either need to change how much a turn costs instead of 15 energy change it to 5 energy or change the time it takes for your energy to restore so instead of 2 minutes for 1 energy change it to 1 minute. 2; Cut scenes - This is the big one for me. I do not see the reason to why it takes 20 seconds for a character to walk into a room to start the conversation or a dog to “run” into a room. There is no skip option and it really frustrates me. I don’t want to see or wait for it. I literally can walk out of the room to make a cup of tea and come back and the skip option still hasn’t come up. This for sure needs to change. I have seen all of your reviews and I think you should listen to your players. Otherwise people won’t play your game. This game has the potential to be amazing. You’ve done something different to the other games where you can custom your home etc. So please listen and change things..Version: 1.1.16

RidiculousIf I could give no stars I would. The game has become so hard it is impossible to level up. 1 minute to find 16 items on a new level, and 60xp just to enter the level. You have ruined the game, it is impossible to get a star now without using boosters or spending money. This used to be such a good game, not anymore. Very disappointed, will not be playing anymore..Version: 1.1.30

DeletingHi deleting game what is the point of having events and competitions if you can’t even win the amount your playing for. 1/50th of every thousand is ridiculous if there is only two in your group we played fair and square for those coins and when I enquired about it, the rules suddenly changed. Treat your players better.Version: 1.1.21

By far the best renovation game so farThis game is really good it is WAY better than the match 3 games. For the people who havent played this game yet, in this game you use up 15 out of your 110 energy per play and requires you to find items in a specific amount of time to earn points so that way you could fill up 1 star but depending how long you take, you get less points so basically you have yo have a good eye and find all the items in like .1 seconds otherwise you only get like 10% of the star. You then use those stars to restore items around the hotel 1 by 1. People including myself simply dont have the time to wait around 2 hours for all the energy to restore and then go back and play it, the biggest problem is that since im kinda far into the game it takes up all my energy to barely reach 1 star. 1 STAR, come on now developers thats why people are deleting your game. People dont have time to waste all that energy and progress through the story so slowly. People want it where you can earn stars a little quicker and advance but, if y’all aren’t gonna change nothing then this game can go in the trash..Version: 1.1.13

What a rip off!First of all, I’ve written a review for this game previously, and the second time when I had more to say about it, it let me add on to my original review. Now apparently, my previous review has been removed because I guess they don’t want people seeing negative things about the game. I won’t go into my previous complaints because they’re fairly similar to a lot of the stuff I see others posting on here, i.e. game freezing, kicking you out, taking way too many turns on a scene to earn a star, etc. But, I will talk about the fact that the game stole coins from me. About a week or so ago, I won the top score competition and a prize of 10,000 coins. When added to my bank, it gave me a total of 31,000. After that, I took a break and didn’t play for a week. Lo and behold, I log on today, and my coin total is only 21,000. Then, in my absence, the club I belong to on the game won a competition and my share of the prize was 3,500. It awarded that to me, followed immediately by the game kicking me out. When I got back in, my 3,500 I’d just won was gone, with no way of reclaiming it. So, by my calculations, the game owes me 13,500 coins. What a lousy bunch of cheaters!.Version: 1.1.15

Fix the bugs please!!The game is ok until you start getting the bugs. Don’t get your bonuses, unrealistic goals to get the days bonus. Seriously do new players have 7 objects to help them find objects they can’t find? Then the screen freezes, there goes your energy and any points you had accumulated. The MOST annoying thing, you can’t have three different types of combs and in one scene you’re looking for a comb that’s totally different from another scene. I think some of the objects the names have just been made up..Version: 1.1.11

Please don’t make me delete a game. So well done except.....The positive is that the game itself is awesome and that’s whAt makes the cons so bad. The coin pay off when you win is very very low compared to what things cost. The game is so fun that’s it’s quite addictive which would be a good thing but the longer you have been playing the game the more ridiculously hard it gets. I really liked this at first because I like a challenge and don’t want it to take zero effort BUT it gets so very hard that there is almost no way to win unless you spend money. And if you want me to spend money to buy more life to play, then let me pause the time that I paid for. If I pay for four hours PLEASE don’t require that I sit for four hours straight. Real life happens and If you have to walk away your time just ticks away and you bought it for nothing because it’s gone when you get back. Again it gets so very hard if you’ve played for quite sometime (because you liked the game is the sad part) that you cannot do much of anything if you don’t spend money. Recently they made the costs of lives and coins a little more reasonable which is good but please make the coin pay out more equitable....or else lower the coin cost of things and please....hard is fun but impossible is definitely no fun. I’m very close to deleting a game I like so much because it’s so hard that it’s becoming too frustrating now. Hard okay...nearly impossible is zero fun anymore!!!.Version: 1.1.43

DisgruntledI love playing this game, however I have had issues with it from the get go. Now I can’t even get it to load, it freezes as the elevator opens up or just simply closes. You need to do some serious work on the bug issues before I will play it again..Version: 1.1.104

Game has been ruinedI loved this game so much. I’ve played it every day and I even lost all my progress(I was on day 21) and started the whole game again after the support kept saying they’d help and did absolutely nothing. I, like others, did not like the inclusion of hard and super hard modes but was able to get past them all with few boosters just from having played the scene recently enough to remember each objects multiple locations. I think hard and super hard mode should have been made optional but I could deal with having them. THIS last update has ruined this game. I was stupid enough to open the game see the larger energy bar and think that we could play for WAY longer with 15 energy per play but I was SO disappointed to see they raised the energy per play to 60! The new energy bar was made pointless and now it takes forever and a day for the energy to build, which is obviously what they wanted. Now instead of playing the game multiple times a day, I can only play it once after letting the energy bar max out. I doubt I’ll be able to stand this as it’ll take days to get ONE star level on a scene! I am so disappoint at this blatant attempt to milk money out of the players and do NOT want to support that! After typing all this I have actually decided I’m just going to delete the app. Good job devs, you’ve killed your audience with your money grabbing!.Version: 1.1.28

Extremely Disappointed with Customer ServiceI have purchased for $9.99 AUD on 2nd August a Professional Pack which was NOT added to my game and despite many emails and proof of purchase sent to you, it is 17th August and STILL NOT RESOLVED!bI loved this game when I first started playing. Great graphics and lots of fun designing. Then it slowed right down. I lost interest but then you initiated the bonus system and it was exciting again. Now it is so slow. It takes all your energy to get one star and that’s all you can play without spending lots of money. Getting very disillusioned with it now and thinking about deleting it..Version: 1.1.24

Energy!I liked this game and still do but it’s getting harder with the energy and yes it’s not refilling as quick as it used too. Also, some people that play the game get a lot more “help” with levels and are allowed to continue for nothing but yet I always have to pay!! I found once I paid for one thing that was it, all the bonuses others get I don’t get. Doesn’t seem very fair at all. Plus since the levels get harder u should be given more free food for the bird to help beat the levels to win stars faster. The extra games should have different prizes everytime they come up not the same boring winnings that don’t help much at all..Version: 1.1.46

Hate the new upgrade what a let downYou guys have upped the amount of energy used per game but have not made allowances for energy request to be upped or what you get when you find all the collection set so getting extra energy doesn’t even amount to one game making this game even slower to progress than it was before I enjoyed playing before this change but now you are making it harder unless you pay for energy with real money That’s why my low star rating otherwise a good game that you’re letting down with this ridiculous amount of energy needed per go Why did you have to change it for? And the amount of time you have to wait for it to refill is just ridiculous I’m thinking I may delete this game too like everyone else it was good how it was why do it for !.Version: 1.1.28

Update…:(It was a game so coool until the do the new update quits match-2 thing. It was a hidden game and now it’s a color cube game… it’s sad.Version: 1.1.97

I give upI got to day 46 and now I have to give up. Where 2 minutes were allowed, now it’s down to 1 minute, and that’s only for the first phases. The hard and super hard sites are now down to 45 seconds, none of which can be completed without boosters. The boosters are also hard to come by I’ve enjoyed the game, but I refuse to make any purchases, which I know is what you want the players to do. I refuse to be suckered in..Version: 1.1.93

New UpdateIt takes longer to fill up one star and the energy takes too long to fill up also . It use to be such a fun game now it’s just too long of a wait for everything and its making things boring ..Version: 1.1.28

Love it but having a MAJOR BUGWhen I first downloaded this game, I LOVED it. I even spent money on it for unlimited energy for a couple hours more than once. The storyline is pretty good so far. I like the idea of having a club and them being able to give you energy. Also, I like the fact that there are competitions. HOWEVER, the further you get into the game, the more energy the scenes take. So sometimes I only get to play maybe 3-4 scenes a day. Maybe lower the amount of energy? Also, I’m having a problem when I use my energy to start a scene, the game will go back to the loading screen and then bring me back to the hotel, with my energy gone but I did not complete the scene. This bug has taken so much energy from me!!!! Right now I’m advanced to the 480 max energy. When I play the game, I play until I’m out of energy. Each scene I’m working on takes 60 energy. And this bug will occur at least 2-3 times during when I play. So that’s at least 180 of my energy just wasted because the game is messing up. So it’s very enraging because it takes so long for that energy to come back. Honesty if it keeps doing it I’m going to delete the game so you can forget about me spending more money on it. FIX IT PLEASE!.Version: 1.1.33

Would love but...I love the game design and would give this game a 5 star, but the game proportions are soooooooo far off. Here is what I mean, it takes 60 energy points to play one round, but it takes two minutes to gain one point. Therefore it takes two hours to get enough energy to play one round that is played in two minutes or less. Maximum energy is 480 energy points which is 8 rounds (using 60 per round) so it takes 16 hours to get full energy!!!!!! What!?! On the hard and super hard levels, I can go through all 480 energy points in less than 15 minutes and not win a thing! Also you get 10-15 coins per win, ok, but it costs 950! Coins to get one boost to help win one round! That’s 65-95 wins just to get one boost! Come on, really? So ultimately make sure you have other games to play since you can only play this one about 15 to maybe 30 minutes per day! I really would play this all the time if I could. I like the play and challenges, but get frustrated with the disproportionate elements. Even the daily spinner, half the landings are 75 or less! You can play once or none with that. So frustrated!.Version: 1.1.33

Disappointed.This used to be my favourite game. But then you changed the amount of energy you could win in bonus spins and for completing collections and made it so you hardly ever get to complete a collection. Stars became more difficult to get as you received less boost for completing a level. THEN - you made it so items change their appearance every round (flamingo might be a shadow of one then a stuffed toy then a sticker etc etc) and added the Hard and Super Hard modes which created a new challenge which was fine. NOW! You have increased the energy limit from 110 to 480 which I got excited about only to realise you’ve also increased the cost to play a round from 15 to 60!! I’ve had enough. I’m deleting this app. Thanks for a good game while it lasted..Version: 1.1.28

If u like a challenge this is the game for uSo I am going tbh in this review so In the game Obviousley it is a decorating game so whenever you win a star and say you had to decorate the walls the choice of wallpaper is terrible but other than that it is fine decorating now over to trying to win stars soooo whenever you play a game of find the object to win a star it takes almost 3 games of find the object to win and at first whenever I got installed the game it took like 5% energy but as the time went by I have had it for almost 3 months now and it now takes 15% or even sometimes 25% energy to play a find the object game.... but this game is free but I have not spent money on this game bcos I do not think the game is worth spending money on.....so I give this game a 3/5 stars.Version: 1.1.16

Great could be betterLove the game but It keeps freezing all the time and you can’t click on the spin or the lantern without it going out and since the latest update it won’t work and it happens all the time 🤨.Version: 1.1.36

Good game but problemsThis is such a good game but I’ve run into some issues. I had progressed quite far and was on about day 15. Since the 2019 christmas update, my game would open up and then crash straight away so I was unable to play the game. Resetting my device did not help. I decided to delete the game and download it again. I tried to get my data back as I was connected to Facebook but it has made me start from the beginning after months of playing the same save. Although it has kept my money from the old save, all my gameplay has been lost. I don’t have the patience to start it all over again and am not happy as it is a good game but I was so far ahead and have lost everything. If it didn’t kick me out of the game and connected to Facebook like it should, I would 100% recommend this game..Version: 1.1.36

Hidden Hotel: Miami MysteryThis was a great game until I downloaded the update. Now it won’t even open..Version: 1.1.74

DELETEDI was looking forward to trying out this app, until I actually did... the hotel won’t shut up, he continues to talk and talk, without letting me play. So by the looks of it, you can’t actually play unless the hotel guy says so. When I was finally able to play, I wasn’t given any stars to complete tasks. I downloaded this app today and am deleting it on the same day... if I wanted to read stories, I would’ve downloaded Kobo or an immersive interactive stories app. I was only able to choose a reception desk and fireplace, before multiple days occurred - a new day would occur after trying to find hidden items. The loader/bonus part in the hidden items section, seems to go fast. On the first task, I found all items immediately. But the x6 I had gotten to, was x0 when it came time to pay out. It’s as if this app is confused by its own self and isn’t too sure of what it should do, that it begins to act in the exact same manner..Version: 1.1.6

Good but could be betterGood game, really love it but it takes to long for energy to reload when all I wanna do is find things!! Quite frustrating. The stars also take ages to fill - I get that it gets harder but with the amount of energy your using the outcome is very little sometimes and it doesn’t seem to matter how quickly you find everything..Version: 1.1.24

Keeps crashingI have played this game for years now and suddenly it keeps crashing, I had to delete it and start again, now it’s crashing all the time, again ? It’s also up to date. It’s getting really annoying.Version: 1.1.104

Problème avec l’applicationDepuis 2-3 jours, l’application n’ouvre pas. Lorsque j’appuie sur jouer, cela reste bloquer à l’ascenseur et rien ne se passe!! Je ne peux plus jouer. Je dois désinstaller et supprimer l’application chaque fois que je veux jouer et ensuite ca recommence...Version: 1.1.74

Why are you ruining the game!This was my favourite game in my phone.... until the latest update. I loved the new speed features, the hard and extra hard mode were a great test of your speed, and the new spot the difference levels were a welcome break from the hidden objects. All these changes, for me, enhanced the game and now and again I wasn’t opposed to spending 99p to have a couple of hours unlimited play once a week when I had time. This latest update really has started to take the biscuit and has started to ruin the game. Now you earn 1 energy every 2 minutes and instead of spending 15 energy per game it’s now a whopping 60 energy! Even though this huge increase has occurred, you still only earn 25 energy from friends or 15/10 energy per advert watched. It means realistically, instead of playing the game 3-4 times a day when you have a spare minute, now you are lucky to get 2 times a day as the energy doesn’t replenish quickly enough and you can’t make enough progress in the game to make it worthwhile. It’s a shame the creators have got too greedy, it has ruined the game..Version: 1.1.28

Fun from Day 1-4 after that...not so muchThis game is fun until you have to play the same game 4-5 plays to earn one star. At first you earn stars in a matter of 2 plays but eventually it takes a lot more, much sooner than you’d think. Each time you work toward earning a star your energy is drained. In order to earn a star, you play a seek and find game to find a list of objects. Sometimes the objects listed aren't even visible and then suddenly appear when you move away from the area as a means to run your time. Each hidden object scene drains your energy to the point you are allowed to only earn one star in so many hours. If you want to continue play they suggest you purchase energy with real money otherwise your stuck waiting for hours to pass for your energy to fill up. I will say though that one star will lead to pretty big changes and decorations. I’m on day 8 and have redecorated about 5 rooms, however the hotel is huge and there are a lot of rooms. I don’t like that there are missions to fulfill because of the lame storyline You will have to complete missions that have nothing to do with renovating the hotel which is annoying. It’s just like all the other games of this genre: A hook to to try and take your money..Version: 1.1.11

Fun game but big problemsI really enjoyed the game but sadly there are a lot of big problems with it. Sometimes your energy gets low and you have to spend actual cash to get more energy especially if you are in a tournament and want to get the big prizes or earn a top ranking. Twice now I have spent money and placed third place in the tournament or Competitions and was supposed to get $10,000-$15,000 in coins. Both times I NEVER was awarded the coins. Once you push the claim button you are supposed to be awarded your prize, however two times now out of three I have placed in the top three and have NOT received the coins that I have earned. I have contacted the help desk but never received a response, the prize or my actual cash refunded that I spent on enough energy to rank in the competitions and tournaments. I have seen other complaints about the same issues with receiving prize rewards. I love the actual game but have been burned twice now. Once you press the claim button nothing happens but the claim button disappears so you can’t try again, you are just out..Version: 1.1.21

AppI’ve enjoyed this app but some of the hidden objects are either to small or not visible enough in some of the scenes. I do think the amount of money we have to pay($game$) for energy is a bit high there needs to be a lower option $1500 for 2 games isn’t very much for the amount that we pay and the energy boast? It takes 2 minutes for 1 energy that’s just silly it should be 1 min 1 energy if there is a limit which is 110. This game very unappealing to play if something doesn’t give I will delete the game it takes to long to play and when I get to play I only get 10 mins out of it and the fact that you have to pay a star for the main actor to go to sleep and wake up isn’t fair we shouldn’t have to pay for something that should just happen. I tryed to play this game again after so long after deleting it and it hasn’t got any better if not worse I have only had it on my phone for ten minutes and now I can’t even open the app definitely not trying this game again!.Version: 1.1.57

Group prize moneyOur group played hard to get into top spot during competition, used to get good share of prize money as the total amount was divided by 8, which is our group number. After the rule changed, our prize money was divided by 50 instead, it doesn’t make any sense to me. Even other group have 50 members, some of them never played but still can get the prize money, it’s not fair to those active players. Obviously doesn’t want us to earn money. Now the prize is gift instead of money. Our group members no longer played this game and call it quits !.Version: 1.1.24

DO NOT UPDATEIsn’t the point of updating a game to make it better? It looks like the goal of the people who created this game is the opposite. Before to play a level you have to spent 15 energy, you watched videos that gave 10 or 15 and on the club you could get 25. Now they gave you more energy, 480 to be exact, but you also have to spend 60 per game. And the videos, club remain the same quantities. So it will take you forever to reach enough energy to play another level. Thanks for ruining the game. Wish I could give 0 stars for this update..Version: 1.1.28

Loved this game but…..I have just used 20 stars and opened 1 lock. Seriously!!!.Version: 1.1.77

Too much effort for too little rewardI am deleting this game for the second time. I like it but It takes too much effort to get a star. At first I didn’t mind as I was able to do each challenge within at least a few goes but now I never get more than 69 seconds after the first star in a new area. I really cannot do this in the time available especially when I don’t know what the objects look like AND they are disguised among things that look the same. Too much energy is charged for each attempt. I understand that the developers want to make money but I can’t keep paying and paying when I get so little back..Version: 1.1.36

Used to love...new update big disappointment.I have been playing this game for a while, and liked it way more than initially expected! I even decided to drop a little cash to get some unlimited energy, and support the creators. Normally, you have 110 energy points you could store, and you gained one every 2 minutes. So to go from empty to full, it would take almost 4 hours, but not bad. It cost 15 energy per round, so you could do 7 rounds with each full bar. You also got free energy every day and could watch videos every so often to gain extra energy. Then, after being forced to update, I noticed my max energy went to 480 that could be stored, which was initially exciting. But they increased the cost of a round to 60 energy and it STILL takes two minutes to gain one energy!! This means it takes FOUR TIMES as long to accrue enough energy to play one round! It takes two hours! And you have to play several rounds to complete one task, and then many tasks to complete a level. I may delete it out of pure disappointment at this clear attempt to force impatient people to spend more $ on the game. Severely annoyed..Version: 1.1.28

Was good, but..I really enjoyed this game. You could progress slowly and freely without making in app purchases and the mini games to collect stars were more interesting than the candy crush style of other games. However, when I reported what I thought was a simple bug, the developers response was to reset my in game progress back quite significantly. When I asked them to restore it to where it was, the reset my game progress back to the very beginning. I asked them again to restore my progress correctly they closed my ticket and said they were working on it. Again I asked them to restore it and was told it would be fixed on the next update. The latest update came and nothing was fixed. It was an enjoyable game but I’m not going to invest any more time in it and I would caution anyone reporting bugs or glitches to the developers..Version: 1.1.26

Important!!The game is glitching a lot please do something about it.Version: 1.1.99

Cannot openIt opened briefly then kicked out. Now will not open at all 😠😠.Version: 1.1.104

First fun, then frustratingLet me start by saying I thoroughly enjoyed this game when it first began. However, after playing it for some time now I have come across some very silly changes. First after playing The game for awhile they up your energy level! Great right? WRONG!! They just make the energy cost more expensive for each game you play. Why did you even make that change? Now you have to wait like almost a full 12 hours before you are completely restored. Second. Why do you make one of the rounds to “call Kenny” or “ start a new day” or “inspect something” people clearly want to make the changes to their hotel not listen to story time! Third. Double your points or triple your points. Now at first I was like HELL YEAH! But once I started really paying attention it just made me more mad. You get a shortened amount of time that makes it nearly impossible to find all objects and when you don’t have the perks of your points being double or triple you only get like maximum of 10 points per round. Now you can only play one round with full energy. Let me finish by saying that these people just want you to have to spend money on this game to get more coins or buy more time. It’s a free game people. Make it fun not frustrating..Version: 1.1.30

It used to be goodI used to really enjoy this game the levels were tough but fun and the story was entertaining but after redownloading it the levels are way too hard I spent all me energy trying to beat a super hard level and have wasted the power ups the game is no longer fun.Version: 1.1.91

EhThis could be a fun game — you have to search for hidden objects in a scene, but unlike other games I’ve played, the location changes every time so it never gets boring. Sometimes you’ll only get the silhouettes of the objects you’re searching for as a clue, other times you’ll be looking for coins or cobwebs instead of objects. What bothers me is that you only get 110 energy, which goes very quickly when it costs 10-15 energy to search a scene. You get maybe 20 minutes of playing time (and that’s being generous) and spend an awful amount of time waiting for your energy to refill..Version: 1.1.22

Horrible update!What happened? This update is horrible! Go back !.Version: 1.1.97

Great conceptGreat concept, love the game. However, the interaction between the people in the game is excruciating painfully annoying. Yup there is a skip icon, but it doesn’t skip it all. And you have to wait hours and hours to have some lives back..Version: 1.1.91

Only good when it worksWhen I first downloaded this game it worked smoothly and I enjoyed it so much. It was everything I was looking for in a hidden object game. But as time went on the performance got worse and worse. And it crashed more and more. I want to be able to put it down to the storage increase from when I first downloaded it to present but I still have lots of free storage and my other games run fine. Whenever there is an update the game regains some playability but soon goes back to unstable. Initially it was just when I tried to load event windows or the guild window it would crash, but now I can’t even load the game without it crashing, so I’ve had to delete it. I’m really sad about it because if it was more stable it would be a great game and I would be obsessed with it, because it is a good game. If you can run it..Version: 1.1.24

Really ChangedI don’t understand why the energy has gone to 60 per game? I just went to sleep for over 9 hours and woke up and my energy bar is still not full. So I assume this has changed also. I was actually addicted to this game! Even my boyfriend was like “are you paying the finding game again.” I always felt I made progress. Now I play for 5 mins and have to put it down now with this triple and double points being harder, I have to repeat games over 5 times using up all my energy. Please go back to 15 energy per game! I actually used to spend money on here because the progress made it worth it! Luckily my game is freezing out when I try to purchase anything so I haven’t spent money as it’s not worth it anymore. Even the energy items you can buy with money don’t make sense anymore. They don’t give you enough points unless it’s the 120 and up. Just seems stupid that they’ve changed it. I’ve found another game in the interim to challenge me. Is disappointing because this game was always different being it was fair with energy and progress compared to other games. Had so much potential and it’s just bad now..Version: 1.1.32

Was one of my favorites until they changed the energyI quickly got addicted to this game and was really enjoying all the different aspects of it. I played it almost every day. However, a few days ago they changed my energy bar from holding 110 energy total to 480 energy total. When it was 110 energy, each round of a hidden objects game cost 15 energy, you got 10-15 energy for watching ads, and any rewards you got were usually around 15 energy (which actually helped). If I left the game alone for an hour or two my energy would be fully restored. Now, even though they changed my energy total to 480, the energy from watching ads and the energy you get from rewards is still 15. Also, each round of a hidden objects game costs 60 energy instead of 15. Plus I went to bed last night with a little energy left and now, 8 hours later, it’s still not fully restored. If they are really going to stick with the 480 energy total, they need to change other aspects of the game to be proportionate to that new total. Rewards need to be much bigger, and energy needs to be restored/refilled at a much higher rate. The way they have it now is making every task I need to complete in the game take for ever and I’m starting to lose interest. Anyway... that’s the end of my rant. Disappointed..Version: 1.1.28

Change it backWhy would you guys ruin a perfect game with all these stupid updates….😒.Version: 1.1.105

New update - don’t waste your time unless you want to spend money.New update is terrible. Double/triple rounds complete waste your energy and they’re practically impossible to accomplish without buying tricks to complete. So disappointed. Used to enjoy just relaxing and playing the game now it’s way too intense..Version: 1.1.30

Won’t workMust have been an update because now it won’t move off of the first screen telling me that the ads will be more targeted to me..Version: 1.1.62

Fun game, a little tedious at timesFun hidden object game, some of the dialogue is annoying as you can’t always skip it. Latest update sadly makes the game crash often. The crashes occur during dialogue, during scenes, even looking at the collectables or the weekly challenges the game will crash, forcing you to restart, go look and should you wish to look at something else the game crashes again. Like others have said, wasting a star to get to a new day is not fun..Version: 1.1.21

Update took away the fun!I have been playing this game faithfully for the past month or two, and agree with other reviewers that it is often frustratingly tedious to accumulate stars. But, I still kept with it because I enjoy the mysterious characters and the process of renovating the hotel. However, the new update means that the time it takes to “recharge” your lives has become much, much slower. In the past, I could play before bed and by morning, all of my energy to use towards accumulating stars was fully recharged. With the new update, it seems that it will take significantly more time to recharge. I played last night and by this morning, I had only slightly more than half of my energy recharged. That means it will now take significantly longer to accumulate stars. At this point, and despite the fact that I just bought the lantern pack, I will say goodbye to Hidden Hotel. I will check back in at some point in the future, but I am now done with this game for now. Why would you discourage players from playing your game? You had a loyal player and your update just cost you a loyal player. Too bad. I had previously given you a five star rating, but I have no choice but to move on. I’m going back to Gardenscapes for now. At least they allow you to play for more than five minutes at a time..Version: 1.1.28

Started great, progressed badly...I started off absolutely loving this game - I like decorating and renovating games but I hate candy crush type games, so this one seemed perfect. I’ve played now for 28 in-game days and have put quite a few bobs of real money towards extra energy. I just won 13 hours of unlimited play in a Halloween challenge and a few hours in I’m so bored I want to give up - I gained about 20 stars but all I can do is ‘feed the dog’, ‘Play with Lulu’ (most annoying character in this), ‘open box xyz’ and ‘search behind the furniture’... I WANT TO REFURBISH THE HOUSE!!! I do not care about the story line, I always skip the talking, and it’s annoying enough having to wait for characters to walk and dance about the screen in an inconsequential manner that isn’t skip-able... but wasting ten stars on daft dialogues and then all but getting to replace a bedside table and a wall decoration is just taking the mickey... I guess I’m done with this 😏.Version: 1.1.32

Update madnessBefore the latest update I would have given this game 5 stars. The new update has reduced all bonuses to playing this game. Watching videos rewards you only 5 energy points where it used to be 10. All collections now only reward you 30 energy points where it could have been up to 180 points previously and even those collected before the update were reduced afterwards. Rewards in team competitions are also not divided fairly for teams with less members. These changes will make a satisfyingly challenging game into one that gives little reward for your time. I am seriously considering deleting..Version: 1.1.23

Good game but not fairI really like this game, I like building up the hotel and finding the objects but it’s so not fair. It’s taking me four attempts to get one star, then I’m out of energy and have to wait hours for it to fill up again. Or watch a video for 15 energy, when sometimes it costs 18 energy per go!!! Then when you finally get a Star it’s not even worth it, I just spent ages getting a star to pick up the rubbish in the corridor, and it picked up one box and left the rest, seriously how are you supposed to make any progress in this game unless you have all the time in the world to wait for the energy to re-fill. If I play a game I like to be on it for hours at a time but I’m literally on this 10 mins before my energy’s gone then there’s nothing else I can do on it. Please fix this, it’s such a good game and I want to carry on playing!!!.Version: 1.1.29

Addictive & fun but at what $$$When I first started playing I thought it was fun and then I made my first purchase and as the hard and super hard levels started showing up I began purchasing more n more. I had to just pull myself away because everything cost an insane amount. I have a few games and I don’t mind paying for extras to play but this is the most expensive game I’ve ever played with the least amount of payout. It’s not worth buying anything because every level ends up using so much and you get very lil in return. Takes forever to fill up stars, you only get 10 coins each time which is very lil compared to how much everything costs if you need help and you will as double is hard but not impossible but triple is impossible to do without power ups and power ups are so expensive. You shouldn’t have to use stars to talk to people, to start a new day. Also I spent over $50 and unlimited energy in one day trying to get full collections by replaying a lot of the rooms I’ve already passed, Only twice did I complete a collection with only needing 1 more item in every category. Rip off at its best! The game makers are making it way too hard, way too expensive for a game that should be fun and is if they would think a lil more about the people playing and not just their pockets. Come on give us a chance here!.Version: 1.1.28

Losing starsIn general, I love the game and have heaps of fun playing! However, recently, if I have more than one star to play with, the game will not register that I’ve got the star available and will delete it/them when I restart the game. At one stage, I had unlimited play and accrued 7 stars but I was only able to use 5 before the game told me I had no more stars left to use. Unfortunately it’s now happening even when I have two stars in my inventory. Frustrating that I work to earn the stars and then can’t use them!.Version: 1.1.45

Updates have made it less funWhen I first started playing this game it was fun, easy and you could enjoy yourself, you felt a sense of winning. I enjoyed fixing the hotel, now I’m using a star to “phone” someone - what’s that about ???? Pointless use of my winnings. Since the updates and the high energy level requirements it’s quite disappointing. I’m getting to the point that I’ll probably look for another game to play. Unless the developers rethink their update and reasonings to why the drastic and frustrating changes. To gain a star to update the hotel, requires lots of time, the quicker you play and win doesn’t necessarily get you more rewards. The daily rewards are unachievable and some challenges don’t come up or payment is required so you cant win, seems pointless having it. When you win a level it still takes your “life”, most other games let you play until you loose, this one requires the high energy level payment each time to play since the update it now appears to run out faster and doesn’t refuel itself as quick, some days it has not reached or refreshed to max level overnight. So you may only get three games. The double/tripe point levels are quite unrealistic in time allowance, making it harder and frustrates the player. I tend to avoid these levels, because it seems a waste of energy knowingly you can’t win before you even start. It’s quite frustrating and like I said I’m loosing interest..Version: 1.1.29

SadI do really enjoy playing this game but I have been unable to play because it freezes on the results from the challenges. If they can’t or won’t fix it will need to look for another game like it. Have now deleted this game. They seem to be unable to fix the issues..Version: 1.1.26

Not enough timeOn hard mode it is very hard to do it in one minute. Can you give more time.Version: 1.1.64

Love the game BUT....I love this game, it was very addictive at first but... and sadly there is a but... it’s very similar to homescapes (only better) finding the objects and following the story has a little of a murder mystery feel to it.. but the energy level takes too long to fill up and on some levels, when I’ve found all objects very quickly it doesn’t reward a star. There seems to be massive inconsistencies to when you get a star. On levels where I have taken twice as long to find the objects I get a star. I think you should always get a star for completing a level, but you get more stars for completing the location faster. It’s getting to the point where I’m going to delete as with the quickly consumed energy and only 1-2 stars being awarded per playing session the addictive feel and interest is dwindling. Great concept but not enough reward when only gaining 1-2 stars per energy bar..Version: 1.1.23

CrashingMy game loads n crashes. It won’t let me play anymore..Version: 1.1.62

Was fun but now.....When I first downloaded the game I enjoyed myself, playing when I have time, but now I just play it while I’m waiting for other apps’ waiting time to finish. I saw how others are commenting on the energy and stars system and I agree them. Wasting my Harding working stars to do weird things like make supper(for a second time) and fix a SINGLE lamp. Energy the real problem though as it went from 15-numbers between 30&40(for me anyways it might be different for others). It’s weird the developers doesn’t listen to the complaints made by MILLIONS OF PEOPLE ABOUT THE SAME PROBLEMS..Version: 1.1.36

If you like glitches and slow updatesThis game has a good concept, if you like hidden object games. It does continuously have technical problems. Things like waiting for you to find an item, but it doesn’t show you what to look for. It offers 2 and 3 day special events or tournaments, you play for 1 day and the event just disappeared, you are never able to complete it. You can join a club and the event doesn’t appear on screen for all members, but you need all members score to win the event. You must keep your energy full to play, but if you actually buy energy you must play it or you lose it. If you buy or win 2 hours of energy it just ticks away. You cannot keep purchased energy in reserve. In my experience the Support group did respond when I reported an issue. Their solution either did not materialize or did not apply to my issue. They also take months for updates. If they could fix these problems this would be a really good game. Because I have hope, I give it 3. If these things were fixed I would give them 5..Version: 1.1.51

Rip-offThis game started well, and was enjoyable to play and easy on the eye. The way to progressing the story and solving the ‘mystery’ is to earn stars by successfully finding hidden objects in a certain time period. However, as you progress and have been playing it for days, the time allocated for each attempt drops ridiculously so it becomes impossible & pointless, and other game ‘variations’ i.e. spot the difference are introduced- not what we signed up / paid money for? With each Update this becomes even more non-enjoyable to play...save your money, folks, and give this one a miss..Version: 1.1.26

RubbishYou have updates it and now it’s slow, crashes and takes far too long to load. You have to use soooo much energy now to complete rounds why increase the energy the further along you go, won’t buy anything soon to be deleted..Version: 1.1.38

Game has seriously deteriorated.A few months ago, my review for this game would’ve been 5 stars. It wasn’t too difficult, it was enjoyable, and it kept players interested with its storyline and variety of scenes (along with the since axed Best Player Competition, which is greatly missed). By now, I’m frustrated enough with the game that I hardly ever bother to play it anymore. The last update introduced Hard and Super Hard levels, the latter which is nearly impossible and really just a blatantly obvious ploy to get people to purchase game extras. Even with the help of a second person playing with me, I still end up draining most of energy to no avail doing these difficult levels. This sort of frustration and stress takes away the entire point of playing a game during free time to have fun. The fact that the makers of this app have made it so abundantly clear that they’re fishing for extra money is especially disappointing, and makes me want to play it even less. As it stands, my interest in this game has faded, which is a shame, because I enjoyed it immensely despite its occasional glitches and sometimes stalling plot points. Previously, it was entertaining and worth the time. I am hoping for changes in the next update; otherwise, I will probably abandon this game..Version: 1.1.26

My favorite well wasI’ve been playing this game for while now was my favorite but I’ve deleted and downloaded now 8 times keeps not working once get to stage 7 hit play then just sits on the loading screen for ages I did save where I was to fb thinking if happened again could just go back load it but it did same annoying as I had far bit money built up got on to the ppl about it got inbox that they are fixing it but far I know still not fixed hopefully 8th download is the lucky one if wasn’t for this would be best game but this very annoying couple friends had it happen to they stopped playing so plz pull ya finger out and fix this problem plz.Version: 1.1.14

Was better beforeHave been playing this game for ages and absolutely loved it even doing something I was always against before and paying for items but that was Up until you brought in double and triple points! I feel its impossible to play now unless you buy upgrades as the time goes to quickly to find all the objects. That would be fine if it was spot the difference, find the coins or cobwebs but it has really spoiled it for me now. And I know I will eventually stop playing altogether when all of the room are double and triple points only. This would of been 5 stars as I loved the game how it was before and gutted you changed it. Just opened it to be told I had been given 480 in energy and it only gave me the usual 125....Version: 1.1.28

Recent changes spoiled the gameHidden Hotel was my favorite game until the recent update. The levels cost 4x as much energy to play and while the total energy you can have is increased, it takes the same amount of time to accumulate. Energy requests from your team used to give you enough for another turn but now it’s less than 1/2 of what you need. So without paying for energy it went from a maximum possible of 60 turns per day to 15. Without paying for energy it is no longer possible to be competitive in any of the tournaments. It also has ground the progress of the story to a halt. There was also an added level of difficulty which adds some challenge. I think it’s good because it probably was a little too easy previously, but now some of the levels you get less than a min to play but it still costs 60 energy points. So you essentially wait 2 hours to play for 45-60 seconds & there’s a strong chance you won’t win. Also some of the new “spot the difference” levels are insane. There are usually 1-2 I can’t find & have to use clues for. When I do, I still can’t see what is supposed to be different. I traditionally excel at this type of puzzle so that’s disappointing as well..Version: 1.1.28

Terrible updateUpdate is always terrible and there’s no story after certain level. And I opened the app this morning it was all reset. I had almost 3000 stars but it’s gone. Time to leave maybe?.Version: 1.1.101

Terrible update. Please reconsiderI have spent quite a while playing this game but with the last update I am not sure I can be bothered to play this anymore. The energy stored increase was a welcome sight until I saw that you now need 60 energy to play a game and it is still taking 2 minutes to gain back one unit of energy. Waiting two hours just to play one scene is ridiculous. Then, to add insult to injury you also seem to have removed the ability to use game coins to purchase 24 hours free play. Instead now any amount of time in free play has to be paid for. Like other people who have recently reviewed this game have also said, I used to really enjoy this game and didn’t mind spending some money on it occasionally. I’m not sure I fancy waiting 16 hours to refill my energy for it to last the same amount of time as before. Please sort this out, else I fear you won’t just be losing me as a user..Version: 1.1.28

Don’t Bother!Started off enjoying this game but one look at their Facebook page tells you all you need to know - just try to find one positive comment and you’ll be there some time. Customer Support is non-existent; you get so far in the game and have to wait ages for the next update so you can continue playing; they change the rules and take coins and Collection items away from you that you earned in the game then say it’s your fault you lost them; many people lose their progress and find rooms locked that they had previously opened; the storylines are abysmal; the tasks are beyond ridiculously mundane (sing a song to Mimi ffs!); they changed the Tournament prize payout to be split between the maximum number possible in a club rather than the actual number in the club; there are glitches galore, far too many to mention; popular player competitions have been removed... the list is endless. I’ve even seen players say that they have reported the game to Trading Standards as items they paid for have been ‘stolen back’ because of changes to the game. There are hundreds of better games out there, don’t waste your time downloading this one..Version: 1.1.23

You need to listen to your players feedbackI have really enjoyed playing this game, I have spent money on this game, but now I am looking to go else where! It’s a great story line but is taking way too long to get stars, once you finally get a star, the little brat comes skipping in and complains that she can’t find the dog, then you have to spend a star to go find the stupid dog which has absolutely no relevance to the story line what so ever. I cringe every time she skips in the room. BUZZ OFF KID I shouldn’t have to spend a star to say goodnight to Oliver!! That is a complete waste of a star!! It takes way too long refill your energy line, and on average or if I’m really lucky, I’m only filling the star 10 - 12% each time I play a level, so it takes way too long to fill a star. You are going to loose many players which is a shame, it’s a good game with the potential to be great but your not looking after your players so I’m no longer sending you money!.Version: 1.1.32

Loved this gameI’ve been playing for quite a while now an would be afraid to calculate the money I’ve spent on this app, only yesterday I purchased again 2 hours unlimited play an finally got myself in first place with over 2500 items found an thought the prize money I’d receive for getting first place would have made my purchase even more worth it an not only that I managed to get my group in first place for overall items found collectively had found near 6000 items an I played right to the last second both the competitions closed yesterday only for the app to reset the competitions immediately an no prize moneys were awarded to me AT ALL, not for either the individual or group competitons an still today when I logged on to play the second individual competition I’d only won like 5th place an was awarded that prize money’s right away!!! Yet yesterday’s competitions reset an I didn’t get a penny!!!! To say I’m furious is an understatement not only did I waste actual money but I wasted 2 hours none stop playing to reach first place for absolutely nothing!!! This game is a rip off an yes I will be emailing the developers as they have to have some sort of record an I will get what I’m owed as will my fellow group players!!! So I used to really enjoy this game it’s been a long time favorite but way to go an crush that with ripping off paying players I will for sure never be making anymore purchases here!!!.Version: 1.1.15

Very dissatisisfiedThis game will take your money and leave you waiting every time you get to the gates you think you are getting through but you won’t I had 19 stars and tried for 3 days to use them I nievly believed they would honour this as I paid 99p small price I know for 1 hour free in the slim hope paying would get me somewhere but no this game is poison it crashes it does not deliver avoid this game like the plague. Technical support is none exssistant and even when you get in touch which the app team nothing changes and you don’t get your purchases back. Do not download and don’t give them your money since I have last played this game has got even worse it crashes continuously you get an hour free the game crashes you get an anniversary gift the game crashes and no feed back or response from tech support very unprofessional I would take better care of my customers.Version: 1.1.47

Good conceptLove the concept of the game, the graphics are nice too. It is slow paste though, in the beginning in one go, the player can earn 3 stars and watch great progress in the hotel design, however this changes fast and with 1 star only everything is painfully slow. They did the same mistake as every other house renovation/3xmatch game developers, forcing the player into a story with characters interacting, which i am sure everyone just skips, making you waste your hard earned star on “bring coffee to the guest”, “oh we spilled it, clean it up”. Or “the fountain burst, let’s clean it up”. All that is just annoying, no-one plays the game for that..Version: 1.1.10

What have you done?I have been playing this game for quite a while now, I do enjoy the game but unfortunately the makers have changed some aspects of the game. Splitting the big league prize should be split the prize between how many players there are in your team not 50! We don’t have 50 in our team! Out of a prize of 50,000 coins we each get 1,000, what a con! You’ve changed the prizes for highest score to very small amounts and items, why? The prizes were good but not anymore, the multiple item collection for sets is no longer worth doing, the prizes are rubbish! Please change the value of prizes back, you are spoiling what was a very enjoyable game, I did buy the occasional pack for the game but since Scrooge took over running the game and changed the prizes to very low value I haven’t bought anything and I won’t unless the values are put back. I have asked about this before and I’m going to try once more: In Kenny’s room the bedside cabinets have gone back to broken ones! In Donna’s room the dressing table has switched back! In the restaurant the old floor has come back! The posters outside the cinema are on the floor again! These are all actions I had corrected by earning stars, they will not change back to what I turned them into and I would like you to kindly fix this glitch please?.Version: 1.1.23

Try to find the hidden objectsOmg. Yes, try to find the hidden objects within the time allotted. Impossible especially with smoke, fog, silhouettes that take you time to match them up with the object. You get halfway done if you’re lucky and you hear the dreadful ticking of that clock. Either delete the clock or give us a lot more time to find the objects. I want to decorate the rooms of this big hotel. What happed to that? I’ve spent so much money already on your packages to help me pass the levels. Just leave the packages on the side of the game not thrown in our faces every 5 minutes. I’m a long time player of this game. Love it, the characters and the graphics but not the time management. The storyline is great too but we shouldn’t need to spend 3 stars just to complete a conversation. The parrot is gone also with the extras you could buy to get more coins and more time on the levels. I’m just about to delete this game. It’s not fun it’s stressful. All I want to do is to finish decorating the rooms and finish the current mystery and have more mysteries to follow. Move the romance along between the maid and Oliver..Version: 1.1.101

Can’t decorate or win, can barely playThis game isn’t for phone gamers. It’s for people who just need something to kill ten minutes a few times a week while waiting in places. The hidden object scenes are good, but there are issues with everything else that prevent you from being able to spend time playing. First and foremost, they cut you off. You get one energy every five minutes and it takes sixty energy to play. So you can realistically play this only a couple times per day max. Most people are playing the game to decorate the hotel. The developers kinda ruined the gameplay on this game by making it cost SIXTY ENERGY to even make an attempt at a scene. Even worse, once you finally get a star after using like 4,000 energy, you have to spend that star on some stupid thing like “making a call” to a character. The game is only good if you don’t care about winning or playing often and you don’t care about decorating. It’s mainly for people who want to play a hidden object scene a couple times a day, and probably not win. I quit June’s Journey because I wanted to decorate too, but since this game pretty much just blocked our ability to decorate, win or play, I’m looking for something else. I think the developers might be focusing on a new game and messing this one up to encourage people to download the other one..Version: 1.1.34

Ready to delete this game since the new updateHate the new update. I’m ready to delete it. It was fun before, but just frustrating now..Version: 1.1.97

There have been multiple times where I deserve to get either an extra star or more lives after watching an ad and it does not give it to me and glitches a lot very very slow game.Version: 1.1.92

Energy is ridiculousI was a great and addictive game when I started. However, after playing for a while, the energy (to use to play) system is absolutely ridiculous! To Day 17, the total energy is no longer increasing(480), it needs 60 energy to play one game (max 1 min), it takes 2 hours to gain 60 energy! This means waiting for 2 hours to play for 1 min. Who would have patience and interests anymore? I saw lots of bad reviews on this game and thought it would be changed with today’s update. But the developer did not change! Although buying unlimited energy is not expensive ( couple of dollars), but it seems like using real money to buy energy is the only way to continue the game. Ridiculous! I am thinking to delete this game if this doesn’t change. My suggest to any new player. If you have prepared to continue to spend the real dollar, you might be able to enjoy this game a while after you start..Version: 1.1.33

Hidden jokeSo it’s pulls you in as it is fun to play at first but here’s the joke you need to be rich to play it as you will get nowhere after level 9 super hard level... 55 seconds to get 18 items that’s just a shadow? You pay real money to play for a few hours if you buy the bundles, you make it to the top 5 and you share your prize with so many other people you end up with 100 coins if your lucky which is nothing when it cost thousands of coins to get a life a few times I was first place at night but when’s go back in the morning I’m 28 or something stupid which don’t qualify winning anything. I’m only annoyed at myself for getting sucked in, I wasted my time and money and after a long time playing I’m definitely deleting it now since the recent update has become more of a joke than the last one... this people is what is called “daylight robbery”.Version: 1.1.26

Nice but...Always like the hidden object games. And this is good BUT next levels are going to take months to get unless you play every time your energy is full. Or spend real money which is not going to happen. Even then low return in coin and star fill. I’ve played for two days and it took most of that time to just get to two of the rooms to find objects in. Yet there are about 30 icons which are inactive as I have reached that level. So why show those icons if I can’t play them? Also have to get 10 stars per icon to make it complete- OCD here and it is hard for me to not want to complete. So spend energy to complete. And once you reach 3 stars on a room - energy cost goes up. And you get low coin return no matter how well/fast you cleared a room. Understand faster clear means more points but it doesn’t increase coin return at all. Haven’t had any of the bugs mentioned so far. And the competition for who gets more objects going on currently - total BS unless you spend real money to get energy or help items. Top winners are in the thousands of found objects - do not know if they have more energy but laying odds they do. So no way to be a winner. Possible top 10 if you play every time your energy refills. MAYBE Why compete if you can’t win - without spending real money? Like the hidden object games so will play this but will probably become bored with it and not play or delete it..Version: 1.1.21

Love the game but too hard and too many barriersThis is the second time I have played it and now I am stuck with short time , very little money and no other options . A pity as like before I will need to delete it as I am not paying a lot of money to keep going ..Version: 1.1.44

Was a good gameI was enjoying this game until you added the hard and super hard levels. I play to relax but finding 16 items in less than 45 seconds is not relaxing..Version: 1.1.26

Started out as a favorite but quickly declinedI loved this game when I first started playing it. With each star you could design a part of the hotel or furniture and it was fun. Soon after, the stars take forever to earn and you don’t get a lot of coins for each finished level so it’s hard to save up to buy hints and boosts unless you use real money. I went through a lot of searches to earn 5 stars and not one star was used to design something... it was all about having conversation with a character or finding animals or calling another character. I wanted to design!! Ultimately I quit playing when they made it so every level 9, was ‘super hard mode’ so if you couldn’t find the objects in time, you lost the level. I would rather grind out the xp than waste 15 energy a shot to not complete the search. Same with the ‘hard mode’, I forget what star level this appears on but it’s a waste of energy if you can’t complete in the smaller amount of time. That hard and super hard mode took the fun out of searching. The boost packs are really expensive and it got to the point where I couldn’t finish super hard mode without using up my boosts. Hints cost 550 coins but you only earn 10-20 coins per finished search. It takes way too long. I didn’t want to waste my stars on the interactions but you have to. Even wasted a star to ‘start the next day’..Version: 1.1.26

Was a great game. Shame about the latest update.This was a great game unfortunately the latest update has ruined it. You got an increase in energy but it also requires a lot more energy to play one scene. And the time in which you get one energy back is still the same. It now takes 16 hours for my energy to be fully refreshed. And 1 hour just so I can have enough energy to play 1 scene. And it still costs the same coin to get the same amount of energy as before the update. I cannot be bothered waiting 1 hour just to play one scene. Please fix this or it is time to delete the app as I don’t have the time or patience to wait for my energy to refill..Version: 1.1.28

Oliver in the wayWhen searching for the hidden objects, I don’t think it’s fair to put some of the objects behind Oliver with his lantern. I am unable to click the on the object because Olivier is in the way. Or I am forced to use the lantern when I don’t/need to. Please fix this. Other than that I am very obsessed with this game lol..Version: 1.1.6

Don’t even botherWell I started by being obsessed with this game and very quickly realised it is not worth the time. When I first begun playing it each game cost 15 energy, but as everyone else has said, you need to play a game at least 3 times normally about 6 to even get one star in order to continue designing the hotel. So unless you pay, you normally can only get one start for the entire energy bar and then need to wait ages for it to refill. NOW they have updated it, and at first I thought it was cool because the energy bar holds way more energy, but it is actually even worse than before. The games now cost 45 energy, and it refills at the same pace. Therefore it still takes the same amount of time to empty the energy bar. I finished the energy last night and woke up this morning to it still refilling! I am done now. This game is absolutely not worth the hassle. There are so many other better ones out there.Version: 1.1.28

The New Update Ruined the GameWhen I first got this game (maybe a month or so ago?) I loved it. I was instantly hooked and yes while I hated waiting for more energy and didn’t want to have to spend coins to refill the energy bar, it was a reasonable wait time and it was honestly expected based on similar games. I still got to play every 4 hours or so (with a full energy bar), usually for about 15-20 minutes each time, and sometimes even more if I hit a level up or completed something to give me more energy. And in each round you could usually play 9-10 levels. However, this newest update has completely ruined the game, and the players in my “club” agree. They increased the overall energy bank, which at first seemed exciting. But then they also increased the cost of each level to play. The increases seemed proportional, but where the issue came in was they didn’t change the time to gain one energy. So now it takes 2 HOURS to gain enough energy to play ONE LEVEL. And if you want to wait until you have a full energy bar to start your next round of playing, you only get to play once a day. It’s ridiculous. I desperately hope the creators revert back to the old energy system because this new update makes me want to delete the game..Version: 1.1.28

Ads videosMy husband and I play hotel hidden and we started at the same time. What's disturbs me is that he gets this option on the left top corner to watch up to 40 videos to get different little rewards like a scan or a key to help you out in the levels and identify objects more quickly and easily. I do not have this option ! I only have an option to purchase things and he gets to watch videos all the time for free and get little rewards all the time ! It's just not fair !!! Why do I not have this option popping up for me ??.Version: 1.1.90

Game keeps quitting!Really ended this game, but once it reached about day 18 it would not open again. Suggest you don’t start as it’s a big disappointment!.Version: 1.1.36

Enjoyed until I didn’tI loved this game! But every time I get to Day 7 I can never get back in! I have waited for the game to load and I have deleted the game to start again, but it did the same thing. I really hope I can get back in because I did enjoy it, but until it’s fixed I’ll have to delete 😭.Version: 1.1.13

No levelsThere are constantly updates but no new levels…..for months! Beyond frustrating and have now lost interest. Great game if and when there are levels to play.Version: 1.1.95

Disappointed and DisgustedMy initial intent was to criticize the recent updates that are a blatant attempt to force players to spend more money if they have any hope of advancing or just to play the game for more than 10 minutes every 16 hours. This used to be a fun game and I did spend money on it, but it was because I wanted to, not because I HAD to. Your greed is going to make you lose a large number of faithful players and end up costing you money. Unfortunately after reading other people's reviews and the developer responses it is quite clear that our complaints aren't being taken seriously. One person's standard reply to a variety of completely different problems or issues is just ridiculous and makes absolutely no sense. Part of their generic response is that, "Renovating a hotel is not an easy task and it takes strength." Really?? Are you actually being serious??!! It's a game, not a real hotel! That just shows me it's a joke to think anything will change for the better with people like that working for this company. Dumbest thing I've heard in a long time, almost makes me laugh if it wasn't about a game I used to enjoy so much..Version: 1.1.28

Worst update EVER!I absolutely hate the new update, SIXTY energy to play one game?? Yet we still only get one energy every 2 minutes? You’ve made it impossible to stay in a team and win decent prizes and to actually want to play the game! Maybe increase to 30 energy each game but 60 is shocking! Needless to say, I’ll leave the game a week max and if it’s not improved, I shall be deleting it! I purchased plenty of bits when I was using 15 energy, including the unlimited energy, but this is just a complete joke. If this update was done to get more players to buy goods, all you’ve accomplished is to alienate those players that used to actually enjoy the game! Such a shame as this was a pretty decent game and now I hate playing it! Can’t believe that the owners of this game have gotten seriously greedy - just like all of the other games!.Version: 1.1.28

This Game is Too Slow. DeletedConcept is great, yet as you progress it takes 150 plus coins to gain one star. The stars are for useless things ie; packing up someone’s luggage, the result is 2 seconds of screen time. Or continuously playing with the child, it takes a day to gain a star. Her room was completed, many weeks ago. The progression to other rooms of the hotel will never happen at this slow rate, of doing nonsense tasks. I also wrote many times, as in one room you search ( Bedroom ) the cream is not hidden, yet it sits behind the lanterns I have purchased and you can’t tap on it to complete the round. It’s a scam. I was never responded to, other than a generic email, saying my complaint will be answered and fixed. That was a month ago. Don’t bother..Version: 1.1.15

Aggravating!!!I have played this game for years, it’s always been one of my favorites. Now, however, I have reached a level where instead of the normal time given to find all the items needed, it’s cut in half for double the coins. I don’t care about the double coins nearly as much as the amount of time because I have never been a fan of timed games. Makes me nervous. What’s worse is that yesterday I have reached a level where the time is cut to less than a minute for TRIPLE the amount of coins. Again, don’t care about the coins as much as completing the level. When it gets to this triple coin level, I have NO chance of finishing the level. My suggestion is, I think you should give people an option to earn more coins by cutting the time, or just keep the normal amount of time for the normal amount of coins. I truly truly hate these levels that offer more coins because of the diminished amount of time. I do NOT enjoy this game anymore and for the life of me, I don’t understand why you would make a game so hard that it’s no longer enjoyable. This game has, up until now, been very enjoyable, but because of this diminished time, I will most likely delete this game. It makes me sad because, as I’ve said, I really enjoyed this game...but I don’t anymore..Version: 1.1.37

Less Bugs PleaseI was really excited to get back into playing this game after a long time away from it. The newest update had so many new changes, and even though my previous save file had been reset, I didn’t mind because it felt like a completely new game that I was excited to play again. All the new lore about the previous owner and the secrets and everything made me so excited! However, the game has so many bugs, namely with the puzzles that you are supposed to solve to get the lore of the hotel. Whenever I try to do one, A) either the puzzle itself glitches and I can’t properly do it, or B) after I complete the puzzle, I will get the black screen of death or it’s frozen on the lobby or it WILL play the following cutscene, then the endless black screen. I exit out of the game, reload, and it says I never completed the puzzle, leaving me in this endless cycle. It’s really annoying because the game is fun other than that. But the whole point of the puzzles is to learn the story/lore, which you can’t do unless you solve the puzzles. If the bugs for the puzzles can be fixed, it would be so SO much better..Version: 1.1.97

What a shame!Initially I loved this game. However, unfortunately it has gone the way of so many others. It now takes ages to actually get anywhere, there are some really stupid and time wasting tasks designed to make you use up your energy so that you buy more to be able to progress. The competitions are a real con. I am not the first to be lured into spending money on energy and spending time playing to win a completion only to have the game reset and not be given the prize! When the developers are contacted they don’t reply. It’s a shame that they aren’t at all concerned about bad reviews and customer complaints. My advice, don’t spend money on energy as it won’t be stored and when the game resets for a new day you lose what you’ve paid for! A complete con!.Version: 1.1.23

The Energy SystemI’ve found so much enjoyment in this game, I keep active on it every single day and I’ve had the same complaint running through my mind since a couple months ago, when I had first downloaded the game. The energy system needs to be reworked, what is the point in restricting the amount of time I’m able to play if I’m succeeding every level? The suggestions I have for the matter are to either: 1 - Remove the energy system entirely and add the lives system that most games use nowadays. I understand that this game doesn’t have the typical RNG focused mechanics that most games of this category do, which would be a downfall in making this decision, the only thing I can think of to counter that would be to add more locations for hidden items to spawn, shorten level timers or add extra amounts of hidden items per level. 2 - Increase the rate at which we gain energy. I was thinking 5 every 2 minutes. I really hope this message is acknowledged and something can be worked on, as I don’t want to end up losing interest in this game, strictly due to the fact that my play time is so limited..Version: 1.1.12

Has Potential, But Glitches and Microtransactions Are Too MuchGraphics are vibrant, gameplay is fun and addictive, and the story is just good enough to keep you interested. But the energy cost per puzzle and the slow rate of regeneration, make it nearly impossible to play. Microtransactions are, by design, the only way to play for more than 10 minutes at a time. To make matters worse, when I finally caved and bought some “unlimited”energy just to get to play for a bit longer, numerous glitches made the game unplayable. In multiple scenes, items I needed were behind moveable objects and unclickable. In one scene, it kept asking for a boat but wouldn’t accept it when I clicked the boat- turns out it wanted me to find a handprint. (I had to waste a much-too-hard-to-come-by hint to discover that.) Finally, if you do purchase some unlimited energy, the timer doesn’t stop when you close the app. So, if you buy three hours of playtime, you have to sit and play nonstop for three straight hours to get your money’s worth. Very frustrating and not at all player friendly. This game is a glitchy money grab, which is a shame because it had potential..Version: 1.1.31

Used to love this game…This game was so much more fun before the fog and blackout scenes were added, those levels are so annoying! Especially in the fog scenes where you can see the item you need but it won’t let you tap it and then your time runs out. Doubling the amount of coins needed to add time was unnecessary as 900 coins was already steep and you only get 10-30 coins per level. It was nice when you could choose which scenes you wanted to play and had more opportunity to get more coins by replaying already completed scenes. I know you’ll respond with your generic answer of all the ways there are to earn more resources but of course the quickest way is to spend actual money, which I do from time to time, but refuse to do often enough to actually progress faster than a snail’s pace. Seems the majority feels this way so maybe you should take that into consideration… Also, after your latest update to “get rid of bugs” every time I try to enter the game it freezes for about 10 seconds and closes. Over the last couple days I’ve tried to enter the game probably 20 times and it kicks me out every time. Since I can’t submit a complaint about it through the support option in the game I’m leaving this review so you hopefully see it and fix it! Anyone else having this issue?.Version: 1.1.104

Greedy developersThis is a game I would easily give five stars for, I started playing it a long time ago and have stuck with it. Lots of fun opening new rooms and hunting for objects. As you progress through the game, it takes a lot longer to complete a star (level) but that used to be ok because occasionally you could get substantial bonus powers from collections or watch an advert to play longer, now, however it seems the developers have got greedy, all the collections have been reduced to 30 power (2 go’s) and some adverts you now get only 5. We got used to the fact that you’d only ever get the lowest spins on the wheel but along with everything else it’s not on. It’s getting to the point where it takes so long to complete a star, with barely any rewards the game is becoming boring. I’m not sure I’ll be playing for much longer..Version: 1.1.23

Seasoned playerI’ve played this game for over 6 months . It started out great but now more frustrating than ever. Takes too much energy to fill star, barely any coins given after completion of each game, took away the best player competition which I loved & helped on coins. The amount given for each category in the suitcase has changed & it’s hard enough already to collect. So, not only does it take you a while to even find all the missing pieces to the category but the amount of energy doesn’t go over 30 energy points. This game used to be fun but how long it’s takes to complete a star you will need more than that 110 energy point given at a time, at least 160 plus to fill it. Used to be addicted to this game but now it takes too much time, the best player competition no longer exist, & the suitcase is pointless because it takes forever to find those missing pieces to only get rewarded 30 or less energy points. I guess the best way to move faster is if you spend your money & I refuse to spend . Don’t get me wrong I have spent money on games before but I refuse to spend tons of money on this so called free game to have more fun. I would rather find another game instead that actually charges with better benefits before I spend money or a game that keeps subtracting things that I loved about it in the first place ..Version: 1.1.24

FrustratedI have enjoyed playing this game for several years. I have paid many times to get farther in the game. I am upset as I cannot access the game play at this time, nor can I make a complaint about my account as I can’t even get into the settings within the game to do so. If only option is to start over, then I will delete the app and not use it again. I bought a new iPad and that hasn’t helped either. So stuck and frustrated I am..Version: 1.1.104

Great fun but...Hard mode is almost impossible to beat without buying help. The game is also freezing more and more often during scenes, which means I’m losing lives for nothing..Version: 1.1.36

The update has made the game unplayableSo, I LOVED this game. I literally loved it!! I participated in every tournament and challenge and have played every day since I installed. Overnight I awake to an update which has changed how you get energy. So previously a full energy was 110 and every round took 15 energy. So could usually get about 7 or 8 rounds with extra energy from video watching. Great. Needed at least 7 rounds to get a star. Fine. Refresh energy 1 every 2 minutes. Update happened and now it’s 480 energy full. FANTASTIC I hear you say.... NOPE. It now takes 60 energy per round and still takes 2 minutes to refill 1 energy so it’s hours between being able to play a round. I left it 3 hours and managed to play 2 rounds and now I’m waiting again. Absolutely ridiculous. You will lose tons of players, as you have already started too with this update. Excellent giving higher energy (which it should increase every level up in my opinion to reward longer players) but change how long it takes to recharge!!!! Sort it or I will be another lost player.Version: 1.1.28

5*>>>1*This , for me , has become one of the best games around , to one of the worst . I appreciate games are designed to become addictive and appreciate to keep it going the creators have to earn something from it but this has gone from being about creating an enjoyable game to something that has become all about the money .. I’ve (now what feels embarrassingly) spent so much time and even money on this game but with the most recent update it feels absolutely pointless and a waste of time to play any longer . It’s become almost impossible to even complete a stage ... and the fact you have to wait so long for your energy bar to fill ?... you can clearly tell the players who will still invest money into this ( which seems to be dropping rapidly) by the figures you see in the tournaments but the team I am in now has so many players showing as 0 , as they also have clearly scrapped the idea of playing the game anymore ... it’s made me realise to take more notice of reviews before downloading .. and to certainly think about spending real money AND time on any app or game in future .. shame!.Version: 1.1.28

Encore un bugImpossible de continuer le jeu…le bug persiste malheureusement...Version: 1.1.104

Hidden HotelHaving loved this game the creators have now ruined it with the last update. Hard, super hard and spot the difference levels are just too hard. If the creators want to drive fans away from the game then the update did just that! Using all your energy to try and get one star. Two days of playing and I’ve not even been able to get one star. Change it back to how it used to be before you completely ruin the game! I now know of at least 5 players in my team who play the competitions who have now left the game. Even leaving my game to regenerate energy over night does not give me max energy. 60 energy per round is too harsh! Please change it back to 15 before you have no one left playing at all!.Version: 1.1.90

Needs improvementLike most reviews I agree takes too many games to get 1 star! The rewards are very small and don’t help much, getting all 10 stars is pointless as are the collections as they appear random and out of the players control. I enjoy the hidden scenes but after 5 mins I’m out of energy and there’s nothing in the game to keep me occupied while waiting for more energy. Getting bored with this quickly. Also the bottom of the hidden scenes games are very cluttered with power ups ...very annoying.Version: 1.1.10

New Cluedo update ruined it.Since this new update, there is no way of playing it as it was before. The free spin to earn lives is gone. Now we have to pay for them? The holiday destinations have gone - that was the only way of getting stars for me as the constant ‘double up’ games are anything but. Not enough time to find the hidden stuff. It’s such a shame. On the verge of deleting it. Just not enjoyable at all. Dev response? Pass the buck. How hard is it to understand what’s written? The hard modes are impossible. You’ve removed the free spin for energy, which every other game has - nobody is going to pay for that!. No holiday destinations. Taking upwards of 15 stars to open a new scene. You have made this game impossible to play. Rectify your update and put back what has gone or no more play for me. Read the other reviews - hardly any liking this awful cluedo thing. Diabolical update, pay to play or go away - that’s what you’ve done. It’s awful. You’ve ruined it completely. Also not giving stars after the counter reaches 100% devs want photos which is impossible to get when you reach 100%. Been playing for years but no more. And you cannot watch the videos to get more energy unless you give permission to them to share your details. One of THE most awful games now. I played it way back when it cost 11 energy to play, look at it now. Abysmal. Sorry I took so long to get rid of it. DELETED..Version: 1.1.86

CrashesThe game won't open it keeps freezing after the game finishes loading.Version: 1.1.105

Lots of money or lots of timeThis game is better than some similar games in that every action (clean the room, change the wallpaper, put in a new couch, etc) require only one star each. However, you need to play 5-6 HO games to earn one star. No problem except you never know how many points you’ll receive for one game. Sometimes it’s 23% of the star, sometimes it’s 27% of the star. And when you progress past a certain point, you start finding yourself at 97% or 99% of the star and you don’t have enough energy to just keep playing. So you either wait for a bit, play something else and come back OR you pay for more energy. I find this blatant greed distasteful, especially since after EVERY mini HO game, there are two windows encouraging you to buy energy. Each locked area can gain you 10 stars, and it looks like there are about 50 locked areas. After four days, I have completed 3 of the areas because it is taking so much time. I would not mind paying a one-time fee to purchase the game, but without any consistency in earning stars or finishing areas, I estimate this game could cost me either 2 months of playing regularly every day for free or $200-$300. Now I’ve lost interest. Plea toDevelopers: can you please explain the purpose of the lanterns and the collections? Where are the “hundreds of boosters?’ How do you progress through the game faster?.Version: 1.1.23

It’s Such A Shame!I started playing this game about 2 weeks ago and I was instantly hooked! I played multiple times a day and I enjoyed the challenges so much I often spent money topping up to restore energy! However...Since the update about 3 days ago it’s become so problematic. I topped up my energy by buying the £5.99 bundle in hopes of completing certain tasks and rise up the leaderboard for what used to be great prizes...However after paying and not receiving the bundle previously I double checked and low and behold I had been stung again! They money had clearly been taken from my account but no award was given. I contacted ITunes only to be told they could not help as the payment had clearly gone through and so they took it that I received the goods I paid for...WRONG! I contacted the game administrator and I have been continually ignored much to my disappointment. It’s not even like you can gain high value awards or prizes from completing the “Finding the Objects to complete the set” as since the update they have halved the energy prize on completion! This game has kept my mind occupied during a rough few weeks and as it was possible achieve the tasks I was able to continue through levels...until now! I’m extremely disappointed not only with dramatic decrease in the games quality but with the way I as a loyal and avid player of this game have been ignored and had money taken from me without a return!.Version: 1.1.23

Horrible since the updateThis was my favourite game but now you can’t choose your hidden level scene. I don’t like the match game, either. Please change it back to the previous format..Version: 1.1.97

I do like the game, BUT . . .So I saw this game advertised on a few other games I play. I have the game, Seeker’s Notes, another iSpy game, and I really enjoy playing it. I thought “What the heck? Why not?” and I downloaded it. The games are very similar, and I do enjoy playing Hidden Hotel, however there are a few things that drive me crazy! For one, there are a few bugs I wish were fixed. So I liked the look of the “classic hotel” (aka the middle option for all the decorating/design choices). However, I realized that, in the lobby, if you select the middle option for the couches in the bottom right corner, the flowers that you place will appear to be on top of the couches. Every time I look at it, it bothers me. Please fix it! Also, in the kitchen, it appears that you cannot change the second box of food that you put down (the one you put down after realizing Donna is coming to the hotel). I, again, picked the middle option but I cannot change it. I can only select the floor or the wall. This is very frustrating. On a more positive note, the levels are well constructed and detailed (in the freezer room you can see freezer smoke floating around, etc). I plan to continue playing the game, but I really hope those bugs will be fixed soon!.Version: 1.1.22

Bad UpdateI loved this game so so much. I’ve been playing it for 3 weeks and I loved it. Unfortunately the new updated they released 2 or 3 days ago is completely rubbish. The rewards for collecting items to put in your « collection » is ridiculous. It went from winning 100 energy and some boosters to 30 energy. Ridiculous. The amount of energy you need to fill up the stars is seriously a joke. Before it was going from easier to harder. The first 1-2 stars were filled up quite easily. Now, not even the full energy is enough. Same for the energy you can win by watching 30 seconds ads. Before you could win 10 energy which was quite good so I was doing it regularly, now you’re winning only 5. I honestly think you guys did a big mistake doing this update. So bad I’m considering deleting the game..Version: 1.1.23

Updates ruined the gameI have been playing this game for a couple of months now, it’s been a fun time waster, and has kept me interested - I really liked it. Recently however an update has completely ruined it. You used to get an energy every 2mins, and the cost of each level of game was 15 energy. I already thought this wasn’t great - it took a fair while for energy to refill, especially in comparison to similar games. Now they’ve released an update that has made each level cost 60 energies to play - but they haven’t changed to amount of time it takes refill. So, I can now play about 3 levels every 4ish hours? This makes it way too difficult to progress in and honestly people will just lose interest. TLDR; the developers are just shooting themselves in the foot. Recently, however, the developers decided to update the game to make it so.Version: 1.1.28

Fun but the energy is annoyingThe app was really fun at first. The energy recharges really fast but not after long the energy to play higher levels is a ton. You also don’t always get a full star for finishing a level you just get a percentage and you’ll get about 10-30 coin from playing each level. You don’t earn any additional energy, I feel like it would be very helpful. It is awesome that after you finish the day you earn full energy back but energy (only way to play the levels) is the main issue. I have had this game for about a week and my levels now require around 39 energy, on 3 separate times when I went to load the level after turning in my energy my app would crash and start over and not start up on my level that I paid for. My energy would be gone and there’s no way to get it back. Not to mention they have pop up in store purchases every minute. It is very much an app to make money off of you. Other than that, the levels are so fun. They are getting harder but that is to be expected..Version: 1.1.33


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