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- 4+CONTENT RATING
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Bank of America Mobile Banking App User Positive Comments 2023
Bank of America Mobile Banking app received 59 positive comments and reviews by users. Can you share your positive thoughts about bank of america mobile banking?
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Bank of America Mobile Banking for Positive User Reviews
✓ Inconsistent on mobile check deposit.The app has been amazing for the past couple of years. Unfortunately just recently I’ve noticed when I’ve tried depositing checks. It’s constantly alerting me that the check, I’m mobile depositing, the amount for the issued check is inconsistent to amount I’ve put in. At first I thought “ my customer does have messy hand writing” so I let go. Obviously the sent a red flag to BOA and is holding my check for 5 days. Mind you my account isn’t new for this to be happening. Naturally, I deposited another check thru the mobile app and it’s happening on EVERY check. It’s getting very irritating. I’m supposed to deposit 10 more checks for my small business but on every single one, it’s giving my an inconsistent amount compared to what the app “analyzed”. On every single one I’ve adjusted the amount manually and because of the app, it’s stating for all my checks to be deposited within 5 days because BOA needs to Validate the amount. How is it that for past couple of years this hasn’t happened since I opened my business account. Now all of sudden the app stops recognizing the amount on checks and I have to wait for the checks to be validated. Mind you these checks are for business funds and the business can’t operate without funds. I might be over-reacting but other than that, The app is great. ( no sarcasm intended)..Version: 21.11.02
✓ App works fineI’ve been using the BoA mobile app for a while and it adequately caters to all my needs. I really like the time feature as the app greets me when I open it regardless of where I am in the world. Highly recommend especially if you don’t reside in USA..Version: 20.06.0
✓ Worst bank everThey take forever to do anything they screwed me over and almost made me miss out on a PPP loan and now they took four months to figure out an issue that shouldn’t have taken a week. Last April I was trying to deposit a $100 bill a customer gave in the ATM. When the little door opened the bill hit the little wheels and bounced back out of the machine instead of being sucked in. The machine said I didn’t detect anything what did you put in? I tried to put $0 but the machine would not accept that answer so I put $100, thinking it would give another chance to put the money in, but it didn’t. So I tried again and successfully deposited the money. Know that the machine was giving me credit for money than I put In, I immediately called the bank and explained what happened. They filed a report and I assumed the issue would be quickly be resolved! No not with Bank of America! In August a full four months and a week after the fact they finally deducted the amount from my account on my birthday of all days!!! What a crock!.Version: 21.07.02
✓ Awesome siteThanks.Version: 22.06.0
✓ Easy and secureThank you BOA i really enjoy the features for online banking. Was hesitating in the beginning but found out the simplicity and security..Version: 8.2.10
✓ So there’s no explanation for this.I filed a claim with the fraud department because my card was used without my knowledge. It was some Video Service and I thought it was my car payment so I didn’t file a dispute for a month or so. Until my car dealership called me and said I was a month behind. That’s when I found this charge on my account from this Video editing service for 357$ and some odd cents. So I called BOA and filed a dispute. At which time they found another charge by the same company. Needless to say they put the funds back in my account and started a claim. Several weeks went by and they took the money back. Leaving my account in horrible shape. 670$ negative to be exact. Now my unemployment finally went through and I received my first payment which was 166$ and they took it for this negative balance. I’m still 476$ negative and there’s more unemployment coming. BOA really did this to me. Anyways, for the record those are not my charges and I don’t know where they came from. And the icing on the cake was when they told me the reason they denied the claim was because of the amount of time I had waited before notifying them. Once again, I notified you as soon as my car dealership Called and told me I was late on my payment..Version: 22.06.0
✓ Website- Online BankingFor many years I have used my B of A online banking App for the majority of my personal banking requirements. The App is user friendly easy to use for online deposits, transfer of funds between accounts, order new personalized checks etc. I would recommend the App and Bank of America. Both solid!.Version: 21.07.02
✓ Waiting is longerMy waiting for someone to talk to was a little bit longer than expected but thank you for the good job..Version: 21.10.0
✓ Touch ID failed after updateAs has been noted by many other recent reviews, the latest update created a problem with Touch ID (and apparently Face ID too). Every time I open the app Touch ID is no longer setup. I set it up again and again and get new email messages each time saying Touch ID has been setup, then at the next login it no longer works. BoA is a massive company with enormous resources - it needs more testing on app releases and when problems do occur they should be quick to fix the problems or find a way to communicate with app users to indicate they know the app is not working correctly. Very disappointed in BoA. UPDATE: I received a note from the app team indicating the problem has been fixed. On my device the fix does work so I am changing my rating from 1 star to 4. It is a great app but I wish there was more testing before deployments. When bugs are discovered users should be notified so users know that the app team is aware of the problems and working on solutions. I really hope BoA can do this - just more testing and better communication. If they did that the app would be a 5 star app..Version: 21.01.02
✓ Bank of AmericaA very good app that pertains to the Bank of America: a financial center, known for their friendly, knowledgeable staff and the convenience of drive-thru ATM’s..Version: 22.11.0
✓ ReseñaFácil de usar, genera alertas de seguridad a tiempo, ofrece diversas opciones de modalidad de pago y depósito para los clientes, al igual que el monto mínimo a mantener en cuenta para no pagar fees mensuales.Version: 8.0.4
✓ Internet problemThe lady was fabulous with my issue. Thanks for the help.Version: 20.11
✓ By far the worst bank I’ve ever experiencedThe experience I have had in the short period of time with BOA has been nothing more then disappointing and a burden in terms of my time... on so many different levels. First and foremost the multiple times this bank has put my card on a fraud alert... all in the same day... after having spoke to Customer service dealing three different representatives on 3 different occasions... not to mention having money taken from my account and having zero empathy from any customer service rep aside from two. I myself work in customer service and this company should be applaud with the way they conduct business... I plan to tell all friends and family to steer away from doing bussiness with this company. They lack any and all source of communication. I have never had such a terrible banking experience. I wish I had never left citizens bank to join this bank. I’m just so dissatisfied with having made the discussion to bank with such an unprofessional and unethical banking institution.Version: 21.05.0
✓ Almost the bestPretty good UI - wish there was a dark theme. Also, no need to provide extant notification for inactivity sign out..Version: 8.4.4
✓ Easy, fast, secure and Uber convenientI’ve been using the BOA app since it was rolled out. It was good off the bat but upgrades that have been added make banking tasks easier and more accessible. Being able to deposit checks using the app means you can deposit any check instantly if you have internet access. Check your balances, transfer money between your account or to anyone whose bank uses Zelle like BOA does. Dispute transactions, apply for loans, check your portfolio of investments for real time values and much more. Notifications can remind you of regular or irregular payments as they approach and paying your bills is easy. And they make your money safe since you can get notified anytime any thing happens with your money I’d you set your settings up to receive such. notications. Never make a late payment again and watch your credit rating shoot up if you issues around remembering when to mail payments . Last you always have real time balances of all your accounts Off all the apps I have, the BOA app is one of the very best out there..Version: 20.02.0
✓ Like the app but Erica won’t go away!I have Erica turned OFF. I do not want to use her services… or recommendations or alerts. No matter what, she keeps turning herself back on. Either this app is possessed or the turn off doesn’t work. Please fix this. It’s super annoying… and my only complaint about the app..Version: 21.11.02
✓ AppBest bank app I have used to date..Version: 22.04.02
✓ Bank of America AppLove it.. easy to use.Version: 8.0.4
✓ Very simple yet informative appIt is the go to source for our family’s mobile banking needs.Version: 21.04.0
✓ BAMEverything is at a glance and easy to do!.Version: 7.8.10
✓ Hate itYour app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work. I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail..Version: 7.8.8
✓ Great bankBesbest best.Version: 22.12.0
✓ Intrusive “assistant” bot in otherwise functional appUpdated rating: the app now has the option to hide the annoying bot button, as noted by the developer response to this review. Odd that it’s not in the version history for the app. ——- The app is largely fine for basic banking transactions (transfer funds, check balances or transactions, deposit checks via phone camera), but the introduction of the bothersome “Erica” bot is an unnecessary annoyance: the button to engage is overlaid on the actual banking content making it easy to accidentally trigger or covering details you actually want; there’s no way to disable it as “Erica” will helpfully confirm; and the bot is sometimes displayed as an even larger block of promotional text. Having a chatbot may be useful to customers for selected services that would otherwise require a call, but forcing everyone to engage with it regardless of their current task in the app is quite a user-hostile implementation. I can only speculate that some poor middle manager on Bank of America’s app or marketing team has new job performance metrics tied to the number of Erica button clicks..Version: 7.8
✓ My favorite personnel bankBOA is an excellent service for retail banking didn’t try their corporate service yet looking forward to have a business account with them soon.Version: 8.0.4
✓ Does the jobRare that a bank app gets it right, so props to the BofA devs!.Version: 21.06.0
✓ The best bank for meGood service.Version: 8.2.10
✓ Easy and bestThanks for making every step easy and explainable. Fadi darwish From aruba.Version: 8.0.4
✓ TransferEasy done Excellent job.Version: 8.0.4
✓ ExcellentExcellent bank and staff very friendly and helpful Thank you.Version: 8.2.10
✓ My commentsEasy to use and effective..Version: 20.06.0
✓ Living in CanadaI’m living in Canada so I will have transactions in Canada more often so you need not call on any transactions in Canada or the United States ..Version: 8.1.16
✓ Customer serviceI tried to set up transferring money between my accounts at different banks. I went through the prompts on line and was waiting to verify that trial deposits had gone from Bank of America to my other account. I checked the other account when I was notified by Bank of America that they had gone through successfully. When I checked, no such trial deposit was made. I tried to notify BofA online but the only option was to call. I became stuck in a loop of prompts on the phone which never led me to anyone who could resolve this issue. I then set up an appointment so that I could speak to someone in person to assist me. When i showed up, I was given a card with a telephone number and ASSURED it would not put me through the original prompts I had already tried unsuccessfully earlier, but rather directly to a department who could help me. This was not the case- I tried the number and was right back where I started from. Is there anyone at this organization who would be willing to talk with me and help correct this issue?.Version: 20.03.0
✓ New formatI am not very happy with the new layout. It feels more like an advertising format for other companies then an app to do my banking..Version: 8.0.4
✓ SeriouslyGood.Version: 20.08
✓ Easy to useGreat App and easy to use for day to day banking.Version: 8.0.4
✓ DONT BANK HEREBank of America is by far the worst bank I have ever used. The constant overdraft fees even after the overdraft was paid only to be told that because the fee was waived once for a mistake you guys made it could not be waived again even though you guys charged me WHEN I NO LONGER HAD AN OVERDRAFT more that once. the amount of times the date for a deposit of a check has been made after being told I would receive my money on a specific day. and the amount of times money was taken from my account without notice or showed up on my statement has made me lose complete trust in this bank I will be sure to never recommend this bank and inform everyone I know of my experience with this bank. I made sure to put 5 stars so that you read this and realize you guys have taken so much money from me in the most sensitive time with COVID it has been so hard to afford even buying groceries weekly and for you guys to take my money on top of that? You do not care for your customers only for your pockets..Version: 20.11
✓ Online banking with Bank of AmericaSo far, over the last 10+ years, I have no complaints a with anything that I have called the bank about. The personnel that have assisted me have been both professional, knowledgeable and very helpful. This has been both in person and over the phone various times over the last 10+ years. I have used billpay at work and at home thru Suntrust Bank, Wells Fargo and small local banks. Bank of America has the easiest online billpay to navigate. Once you realize that certain features have to be accomplished on a laptop or desktop computer for security, it’s a whiz to use a cell phone or iPad, etc. to do your online banking, including deposits of checks. I am one of the older seniors (73 years old) who is very adept with computers, although most people assume that if you’re over 60 you don’t know how to use a computer, nor are you able to learn. I just call BofA support anytime there’s a change and I don’t want to spend the time to navigate the new feature and I’m helped within 5 to 10 minutes..Version: 7.9.8
✓ Send MonyReally is too fast & easy..Version: 22.06.0
✓ BofA app & other changes from you recentlyI have banked with BofA for 15 years and have always enjoyed using the BofA app when I need to make changes from the privacy of my home. But, there are times that I wish I could go through the drive through for my simple deposits and withdrawals. I am disabled and it’s more difficult for me to always have to go inside! Since you changed your hours of operation, I’m also often waiting for 9am for you to open and sometimes the line is so long, so I leave and try using the ATM and have much difficulty using it. Your not open on Saturdays anymore either. I will be looking into other banks and will be leaving BofA w/i the next month. It’s so sad to me that the people who make the decisions at the top sure didn’t consider customers with needs like me! My momma banked with you her entire life and is why I chose you for all my banking needs. I wish the best for y’all but I’m not a customer who BofA cares about nor will do nothing to keep me either. Such a sad ending for me!.Version: 21.07.02
✓ EmfceoI’ve been using the app since it first became available and I’ve been absolutely delighted with it for all of these years of use. Then came version 8.1.12 and the bill pay part of the app went down the toilet. Keeping records of payments off-line is no longer easy. It tells me a payment was scheduled but leaves out the important stuff like to who, how much, and when. I also miss the list of scheduled payments with the total $ amount A quick screenshot used to be able to get and keep a record of off line for a quick reference without having to log in. Pay to, amount, pay date, and $ total all on one page. That was the best part of bill pay and now it’s gone. Ease of use went out the window with this version. It didn’t take long to become frustrated and gave up trying to do the easy and familiar tasks that were perfected over the years. I’m very sorry to see that change overnight. The app designers should be people that actually use the app frequently! Take a step forward and take the Bill Pay section back to what worked well for years!.Version: 20.1.0
✓ JMExcellent bank to deal with and bank online..Version: 20.1.0
✓ Bill pay is ruinedI have bank with this over 20 years for one purpose the bill pay system was great. Made my life easy. I scheduled my bills and the money came out of the account on the day I scheduled them to pay. Life was great. I had control of my life. They changed a perfectly good system for get additional bank fees. The current system ignores your scheduled payment day. It could come out as early as 3 days before your scheduled payment date. I’m sorry that I’m not rich and sometime I live check to check. Which means if I schedule it for a specific day, that the day my paycheck will be there... not 3 days earlier. The control I had help me manage my money better and raised my credit score to over 800. am now looking at other bank system. Their policies have ruined the best bank payment system. You no longer can trust this bank will consider customer the needs. BTW. They charge me for overdraft fees for processing the checks 3 days before I scheduled it on my pay date. When I called and complained, the service agent said they changed the check processing policy to what was convenient for the bank..Version: 8.3.0
✓ Longtime Customer says Bank of America is awesomeI have banked with BofA for many years. I bank with a competitor bank as well. BofA stands out as the clear customer service winner. I took off one star for the older technology with my credit card. Every other card I have can be locked online by me for any reason. Only Bank of America will not give me that feature. When I tried to address the issue with the card representative I was given a bogus excuse. Bank of America should learn that there is no excuse to not provide their customers with this type of convenience and that the other cards have better technology the more control that you put in the customers hands the better the product will be liked and accepted and secure. I neglected my BofA cards and elected to use other cards because I have to be much more careful with them being that the only option is just shut down my BofA debit card and all the rest of my credit cards just to lock down one card so that I can investigate a charge..Version: 20.05.2
✓ LilibetExcellent service.Version: 8.0.4
✓ Easy to Use -good functionality butOnly sends out text notification to US phone numbers. I wish it would work with CDN phone numbers as well. Overall an excellent APP..Version: 7.8.8
✓ Easy to useUser friendly app. I do all my banking on the app..Version: 7.8.8
✓ The Beginning by, Me.When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend..Version: 8.4.4
✓ ReviewFrom my point of view, it is a complete and friendly software..Version: 22.10
✓ Customer Service with a smile, through the phone 👏!I want to acknowledge Daniela (I didn’t catch her last name.) a phone representative of B of A for her incredible knowledge and apparent skills sets that sets her apart from many other people. Upon receiving my call she was well versed on what to do about my issues and took immediate action to reverse a fraudulent erroneous charge to my account. Her demeanor is warm, friendly and I could just imagine her smiling while she was busy helping to close my old card down, reverse the charge, stop this business from ever being able to use my account again and send me a new card. This entire process was less than 10 minutes and my problem was resolved immediately. And this was done in a very professional and proficient manner with that bit of human kindness, and empathy. It’s rare these days to find someone over the phone who is competent and gives you excellent customer service like Daniela. Thank you for your OUTSTANDING SERVICE!!! Keep up the good work and you’ll keep getting revues such as this one. Again, thank you for making and taking the time to provide PERFECT, SATISFACTORY, PROFICIENT, CUSTOMER SERVICE 👏👌👍! Sincerely, Loren S.Version: 20.08
✓ Works beautifully in CanadaGreat app; easy to navigate and operate. Have never had a problem using it. Very straightforward. The quick fingerprint sign in is a bonus..Version: 7.5.8
✓ Good overallI use this app all the time and have had a lot of success with it. There are 2 things about this app I would change if I could... 1) In online bill pay when you use the desktop version you can see when your last payment was sent and for how much under the payee information. On the app you have to click on the payee information to see it which opens a payment that you have to cancel out of if you don’t want to actually make a payment. It’s lots of clicks and it would just be easier if recent payment information was listed under each payee when you are in the online bill pay screen in the app. 2) I wish I did not have a monthly mobile deposit limit. My husband works out of state which is the main reason we use a national bank like BOA, but he is currently in a state with no BOA and when he gets paid off of a job he has to snail mail me the check so I can go to a banking center or ATM to deposit it after we hit the online mobile deposit limit which is usually the first week of a new month. Why is a limit necessary?! Other than that I love the app and use it all the time!.Version: 7.7.12
✓ Works every time100% of the time !.Version: 20.09
✓ View all transactionsRecently I noticed the view all transactions was removed as I checked my account and scrolled down. Before I was able to view the blue hyperlink “ all transactions “ but now it’s gone . I figured out that if you click statements or anything else first and then come back to viewing nada checking out, that then it is once again there to be able to view all transactions . This is my first ever post and I use that functionality on an almost daily basis as I need to compare this month with last month each month on a near daily basis . Why would the app developers provide me with less functionality then I previously had. Please make it simple as it was before and keep view transactions as the hyperlink at the bottom of the first view page of transactions . This was a great feature - also a normal one that every financial app has. Make it easier for me to conduct business with my financial services institution rather than more difficult. Thank you in advance for addressing this simple matter!.Version: 22.07.0
✓ Canadian looking to usaThank you bank of American!.Version: 22.05.0
✓ Recommend if you work across the borderWorks great for Canadians !.Version: 7.8.8
✓ Not upgradingFor the last month every time i invoke this app i am agreeing to upgrade it but, next time this request repeats itself. When will this stop?.Version: 8.0.4
✓ Online banking questionGood service when I called.Version: 20.1.0
✓ Alerts are a GREAT feature but...I really appreciate the alerts feature of this app, however the ability to acknowledge them and clear them without having to log into the app would be a nice change to consider. Also something that irritates me and I find a little bit confusing is when I want to check the history of activity on my credit card it only shows me activity for the month we are currently at, and it is nearly impossible to access other history without having to go through complex search gyrations. That needs to be fixed, I should be able to easily access the entire history of my credit activities by simply sliding one month over from another, this is important information that should be easily accessible. Another thing that needs to be fixed is when you make a payment on your credit card using the app as soon as you initiate the payment the screen goes back to the make a payment screen with no evidence that your payment has been scheduled or made, and it seems like there’s no way to check it I find that perplexing..Version: 22.04.0
✓ GoodGood nice applications.Version: 8.0.4
😕 Bank of America Mobile Banking Negative Reviews
